Customer Service Medical

Kyra McKinney

Kansas City, MO

*********@*****.*** - 816-***-****

To obtain a long term career within the Administrative/Clerical field.

WORK EXPERIENCE

HR Specialist

UPS Supply Chain Solutions - Overland Park, KS - August 2011 to Present

HR Represenative

• Review and approve all new and previous employee's DOT exams and DOT cards

• Receive and close out invoices

• Drug test and employment verification

Review injury/auto claims making sure that all medical provider information is on documents,send out

notification if we are missing medical provider information and when the employee misses a doctor

appointment,attach medical documents to the employees claim basically recordkeeping.

CSR

Asurion - Kansas City, MO - December 2007 to March 2011

Tier 1 CSR

• Send out replacement phones, send out affidavits if needed, and assist in adding insurance.

Administrative Assistant (Architectural)

Kelly Imaging/Appleone - Overland Park, KS - February 2007 to June 2007

• Scan, print, copy, and cut drawings for architects and engineers

• Apply adequate measurement standards toward work produced for blueprinting

• Maintained a position within a fast paced atmosphere while multi-tasking

• Performed administrative duties for executive management

• Screening calls, making travel and meeting arrangements

• Preparing reports and financial data, and customer relations

Customer Service Representative

GE Money - Merriam, KS - October 2006 to December 2006

• Assist customers via phone and computer with regards to new account inquiries,

account status, and card shipments

• Alleviate accounts with rehabbing and balancing accounts; as well as statement

shipments

• Multi-tasking in a fast paced atmosphere, maintain a 100+ daily Client Call Quota within an inbound call

center atmosphere

• Opening new garbage accounts

• processing customer moves (from one location within our service area to another)

Teleintervewer

Lab One - Lee's Summit, MO - July 2006 to October 2006

Tele-interviewer

• Conduct telephone interviews with new client-based associates; and customers

• Determined the base of Life Insurance policies to be distributed to new clients and customers

• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions

and directing or participating as an active member of a work team

EDUCATION

Associates of Occupational in Hospital and Health Services Management

Heritage College - Kansas City, MO

September 2007 to December 2010

St Luke's Midwest Ear Institute in - Kansas City, MO

ADDITIONAL INFORMATION

Skills:

• MS Excel, Word

• Medical Terminology

• Medical Insurance

• Online Claim Submission

• Medical Software

• Medical Billing

• Medisoft

• 10-Key

• Confidentiality

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