Customer Service Representative

Sha'Tanga S. Caudle

***** *** ***

Enfield, NC **823

(252) (544-1171)

**************@*****.***

Objective

To secure a professional position where I can fully utilize my customer

service and production skills, while making a significant contribution to

the overall company mission.

Work Experience

Customer Care Associate

West Incorporation

(May 2013 - October 2013)

. Received and processed incoming calls

. Data entry

. Processed orders for customers

. Documented calls received

Assembly Line Technician

Manpower-Cummins

(October 2011- December 2012)

. Conducted quality checks on different engines.

. Operated automated equipment on the assembly line.

. Made alignments, inspections, and repairs.

. Trained new assemblers

Customer Service Representative

NSC Marketing

(May 2009 - January 2011)

. Assist clientele as they enter office and via phone.

. Perform filing, data management, drafting and editing short office

memos.

. Answer telephone inquiries from customers and stores regarding the

status of units and other service issues.

Social Worker

Department of Social Service

(August 2008 - May 2009)

. Interviewed and counseled individuals, families, and groups.

. Assessed needs and developing response plans.

. Referred clients to professional or community services.

. Coordinated responses between civic, religious, governmental, and

other organizations.

Bridgestone Firestone

Office Assistant

(May 2005 - August 2007)

. Answered and received phone calls.

. Sent faxes in matters related to the office job and related works.

. Distributed the incoming mail to the respective staff.

. Maintained and organized paper and electronic documents.

Education

. North Carolina Agricultural and Technical State University,

Greensboro, NC

BSW, Social Work May 2009

Skills

. Communication skills - written and verbal

. Multi-tasking skills

. Customer service skills

. Microsoft Office skills

REFERENCE

. Available upon request

Contact this candidate