Manager Training

Michael Jones

Xerox Account Manager at Xcel Office Solutions

*******.*******@**.****.***

Summary

Over 24 successful years of experience with the US Army/Federal Government with 20 years in supervising and

managing up to 280 personnel, developing and implementing policies and procedures, planning and resourcing

operations and office procedures. Counseled personnel on performance and professional development,

controlled quality of office products, oversaw training and accountable for equipment valued in excess of $30

million. Excelled as a team leader or team member, promoting cohesion and teambuilding; proven ability to

work long hours under austere situations with minimum resources, producing superior results. Excellent verbal

and written communication skills with effective interpersonal skills and strong problem-solving abilities.

Computer literate on all Microsoft Office products, Army Management and Training software. Promoted eight

times and recognized on numerous occasions for leadership, customer service, technical knowledge and

outstanding mission accomplishments. Granted a SECRET security clearance by the Federal Government.

Experience

Xerox Account Manager at Xcel Office Solutions

July 2013 - Present (5 months)

Serves as the Xerox account manager for all of Southwest Oklahoma. Responsible for achieving sales targets

for new business sales and renewals. Market full-line of Xerox products, services and supplies in the

Southwest Oklahoma territory. Provide existing account coverage and development of new accounts.

Develop appropriate strategies (short & long term) to suit business needs and requirements of customers and

non-customers. Meet Xerox Customer Satisfaction goals by effectively resolving all customer issues.

Establishment and building of account relationships with key decision makers in all departments. Identify,

engage and coordinate necessary Xerox resources supporting the account(s).

System Engineer at Northrop Grumman Corporation

December 2008 - March 2013 (4 years 4 months)

Served as the operational coordinator for the Software Engineering Center, Fires Software Engineering

Division (SEC, FSED). Experience in Organizational Tasks and the ability to communicate effectively with

the customers and clearly present technical approaches and findings. Maintain statistical process control.

This process control is executed by ensuring there is coordination between the branches and the contractors

within the SEC, FSED. Manage external taskings for the SEC, FSED-tasking authority from the Chief of the

SEC, FSED. Manage the SEC, FSED organizational calendar, coordinates for external resources for the

SEC, FSED, prepare all standard reports, briefings and other documents for the SEC, FSED and maintains

organizational and statistical information.

Senior Supervisor (First Sergeant) at US Army

November 2006 - January 2009 (2 years 3 months)

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Served as the Senior Supervisor for the effectiveness and efficiency of Mission Support Agreements

associated with cost analysis to evaluate manpower and equipment requirements and authorization for the

Tables of Distribution. Provided extensive knowledge and expertise to direct, administer, implement,

manage, analyze, and execute several programs in accordance, with local, DOD, DA, and MACOM policy

and regulations. Formulated local policy and procedures governing the establishment and implementation of

inter-service and intergovernmental support. Managed the competitive sourcing program in accordance with

DOD, DA, and TRADOC regulations. Provided training, counseling and personal development for new

personnel to assist in their transition to the military. Advised the organization manager on the progress and

training of the organization. Contributed to the development of training movements and tactics that were

implemented during Operation Iraqi Freedom. Evaluated and graded line supervisors on course academics

and team building skills. Supervised 12 supervisors and 256 workers on complex weapons systems during

training. Provided counseling on nutrition and physical fitness to newly assigned employees. Received one

award and one commendation for outstanding service and job performance.

Operations Manager (Operations Sergeant Major) at US Army

November 2005 - November 2006 (1 year 1 month)

Developed, analyzed and advised on manpower requirements for complex, specialized activities. Conducted

manpower management reviews and studies of organizations as they related to organizational structure,

missions, functions and manpower utilization. Recommended improvements of organizations studied by

identifying, analyzing and presenting findings of complex problems to managers and staff officers. Provided

advisory service and technical guidance regarding manpower policies and organizational doctrine.

Independently interacted with operating officials in discussing controversial and critical observations,

findings and recommendations. Supervised the professional development and daily work load of seven

supervisors on all aspects of personnel and equipment readiness for training. Organized and coordinated

training for organization resulting in 100% rating during annual evaluation. Evaluated the performance of

those supervised, provided counseling and remedial training. Successfully deployed 350 personnel on four

field training exercises to the local training areas. Recognized four times by superiors for outstanding

performance.

Senior Supervisor (First Sergeant) at US Army

November 2004 - November 2005 (1 year 1 month)

Supervised junior managers for an organization of 110 employees. Principal advisor to the organization

manager. Evaluated new work requirements, identified required tasks and resource requirements and assisted

in the development of detailed plans and instructions to subsidiary organizations. Helped to establish quality

control standards. Assisted in the evaluations of work progress and completed work by subsidiary work units

and the overall organization. Identified problems and recommended corrective actions. Recognized by

superiors on two occasions for outstanding job performance.

Supervisor (Platoon Sergeant) at US Army

July 2004 - November 2004 (5 months)

Supervised 40 personnel utilizing complex weapon systems and maintained 100% mission readiness

throughout all operations. Supervised training, maintenance and accountability of over $12 million worth of

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equipment. Supervised adherence to safety procedures and proper distribution, storage and handling of

ammunition resulting in the organization being selected to lead a firing exercise during a field training

exercise. Performed reconnaissance, initiated and created the organization defense plan. Assisted in

supervising Complex Weapons Team training and maintenance. Supervised the headquarters organization

maintenance, communications, supply and ammunition sections resulting in each being commended on

inspections and evaluations.

Security and Intelligence Manager (Intelligence Sergeant) at US Army

January 2004 - July 2004 (7 months)

Oversaw the operational security, intelligence gathering and assessments for a 520-person organization.

Managed the transfer of custody and destruction of classified material and processed security clearances.

Managed the security of four arms rooms and administered programs for fire arms registration. Investigated

incidents, advised on tactics and planned countermeasures. Simultaneously managed Intelligence Operations

and was a Custodial Agent accountable for the physical security of the entire organization. Assisted the

Certifying Officer maintaining expenditure reports and verifying the quality of goods and services received.

Received one commendation for superb job performance.

Supervisor (Platoon Sergeant) at US Army

May 2002 - January 2004 (1 year 9 months)

Supervised 56 personnel utilizing complex weapon systems and maintained 100% mission readiness

throughout all operations. Responsible for the professional development and daily work load of seven section

leaders on all aspects of personnel and equipment readiness for training. Selected by the Senior Supervisor to

supervise the complex operation of receiving the 520-person organization entire basic load of ammunition.

Supervised the first convoy operation conduct in Iraq by the organization consisting of 17 vehicles and 37

personnel; conducted seven convoy operations resulting in no loss of life or equipment. Supervised the

headquarters organization maintenance, communications, supply and ammunition sections. Received two

awards for outstanding work performance.

Drill Instructor (Drill Sergeant) at US Army

February 1999 - May 2002 (3 years 4 months)

Supervised three trainers who conducted vocational and motivational training of young men and women.

Supervised 64 students in all aspects of classroom and personal life. Planned, conducted training and

arranged for all training resources and support. Provided counseling on nutrition and physical fitness to

newly assigned students. Ensured that students learned and lived in a safe and secure environment.

Identified moral and emotional problems and took action to improve morale or refer individuals for

professional emotional counseling. Identified students who were not making satisfactory progress.

Counseled students on standards of the course and assisted them in mastering technical material. Motivated

students to succeed and overcome emotional and behavior problems. Received two awards for outstanding

job performance.

Courses

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Bachelor of Applied Science (B.A.Sc.), Information

Technology

Cameron University

College Read & Study Strat EDUC 1113

Developmental Writing ENGL 0113

U.S. History to 1865 HIST 1483

Beginning Algebra MATH 0104

Fundamentals of Speech COMM 1113

Intermediate Algebra MATH 0213

Intro to Theatre THTR 1103

Consumer Economics CRM 3603

English Composition I ENGL 1113

English Composition II ENGL 1213

College Algebra MATH 1513

Amer Federal Government PS 1113

Elementary Calculus MATH 2713

American Popular Music MUSC 1013

General Biology BIOL 1004

General Biology Lab BIOL 1004L

iIntroduction to Networking EET 1063

Intro Probab & Statistic I STAT 3013

Internetworking Technologies IT 2063

Fundamental MIS Tools & Skills MIS 2113

General Physical Science PSCI 1055

General Psychology PSY 1113

Programming Logic IT 1213

Applied Data Modeling MIS 3033

Production Planning TECH 3033

Fund of Sys Analysis & Design CIS 2033

Intro: Info Assurance/Security IAS 2233

Programming I IT 1413

Programming II IT 2413

Management Information Systems MIS 3013

Industrial Management Sys TECH 4033

Intro to 3D Animation MM 3991

Applied Problems in CIS CIS 4063

Applied Problems in CIS Lab CIS 4063L

Electronic Commerce MIS 4033

Seminar in Project Management MIS 4473

Technical Communications TECH 3013

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Skills & Expertise

Systems Engineering

Earned Value Management

Aerospace

DoD

Engineering Management

Security Clearance

Requirements Management

System Design

System Architecture

Information Assurance

Configuration Management

Integration

Software Engineering

Microsoft Office

Microsoft Excel

Microsoft Word

Microsoft SQL Server

Microsoft Exchange

Microsoft Project

Microsoft Access

Microsoft PowerPoint

Education

Cameron University

Bachelor of Applied Science (B.A.Sc.), Information Technology, 2009 - 2014

Grade: 3.0

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Michael Jones

Xerox Account Manager at Xcel Office Solutions

*******.*******@**.****.***

Contact Michael on LinkedIn

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Contact this candidate