Customer Service Health Insurance

SUSAN A. HYNES

708-***-**** ( acawqo@r.postjobfree.com ( 11129 East Road Unit B ( Palos

Hills, Illinois 60465

AREAS OF EXPERTISE

. Exceptional organizational skills - Consistently recognized by

colleagues for exceptional talents in needs analysis and problem

resolution in fast-paced environments.

. Administration and Management - Knowledge of management principles

involved in strategic planning, resource allocation, human resources

modeling, leadership technique, and coordination of people and

resources.

. Education and Training - Knowledge of principles and methods for

curriculum and training design, teaching and instruction for

individuals and groups, and the measurement of training effects. Also

have Illinois Life and Health Insurance Producers License.

. Professional Private tutoring - Proven one-on-one instructional skills

and success with students ranging from primary through junior high and

college level in reading, writing, and math, and with adults acquiring

second language skills (ESL), developmental college classes, and test-

taking skills, GED, ISAT, NWEA, TABE, and CELSA, TOEFL, CASAS.

. Technology- Proficient in Microsoft Office, WEB conferencing systems,

curriculum mapping systems, Blackboard and Podium technology,

presentation and editing software.

PROFESSIONAL EXPERIENCES

Adjunct Faculty Adult Educator:

Moraine Valley Community College ( Palos Hills, IL

January 2007-Present

Teach Literacy, Intermediate, and Advanced English as a Second Language

non-credit classes

Teach Intensive English Language Developmental Program credit classes:

Grammar, Writing, and Speech to international and local students at all

levels; teach Developmental Writing

Taught Adult Basic Education writing vocational classes

Plan and assign lessons, tests, incorporating blackboard and podium

technology

Presented ABE Job Writing Workshop, Fall Adult Educators Workshop

Presented ESL Advanced Grammar Workshop, Spring Adult Educators Workshop

Facilitated Online ESL conversation and grammar skills with Korean students

at all levels in virtual classroom 5 AM- 8AM for Englishunt as of April

2012-April 2013

Teach Advanced IELP/Grammar and Business Writing to international students

for Computer Systems Institute as of April 2012

Triton College Adjunct Instructor, Developmental Writing I and II

Tutored private sessions in reading comprehension, ESL skills, and math

Consult for Quarasan, items for Common Core Standards, Spring 2013

Consulted for Riverside, proofing of alignments 2012

Consult as transcriber, Seven Levels Entertainment, July, 2013 Project

(Google)

Cold Calling for US Health Insurance; trained with Aflac

ACA Enrollment Call Center Specialist, part-time, Hallberg Insurance

Lead Teacher:

CICS Wrightwood Elementary Charter School ( Chicago, IL

August 2007-June 2009

Taught 5th grade curriculum including preparing students for the ISAT Writing

Essay and trained two new 5th grade teachers as grade level lead teacher

Served as a Member of Young Author's Projects Committee and Reading First

Committee

Trained new teachers on Study Island test and tutoring tool as well as on

NWEA test site reporting capabilities

Received awards for exceeding expectations both years for NWEA tests in

Reading, Math, and Language Arts for the 5th grade

Test Development Specialist - Reading/Language Arts:

Riverside Publishing Company ( Rolling Meadows, IL

August 2004-January 2007

Wrote, edited and aligned test items and passages before developing formative

and custom reading and ELA assessments per state standards and blueprints for

grades 3-10

As project lead, collaborated with supervisor to organize final test delivery

to clients

Consulted independently as item writer and test developer for reading and

writing tests part-time for Riverside and McGraw Hill Publishing, and scored

math & writing test items for Pearson Education

Elementary Teacher:

Chicago Public Schools ( Chicago, Illinois

September 2000-August 2004

Taught 4th and 6th grade students as an intern for the Teachers for Chicago

Program at Thomas Jefferson Elementary School, now closed, and then taught

4th and 2nd grade as a full-time teacher

Voted Star Teacher of the Year ( 2002

Adjunct Faculty Adult Educator:

William J. Rainey Harper Community College ( Palatine, IL

February 1996-May 2000

Taught beginning and intermediate level ESL part-time

Taught Intermediate GED Reading and Math; prepared students for the GED

Writing Essay

Taught US Constitution classes

Taught ESL part-time on-site and in workforce partnerships with Motorola,

Tenneco, and Friendship Village

Part-time Evening GED and ESL Coordinator & Adult Educator:

Richard J. Daley College Adult Learning Skills Program ( Chicago, IL

May 1996-February 1999

Taught Intermediate and Upper Level GED reading, math and ESL part-time on

site, and taught off-site GED reading, math and ESL to employees in workforce

partnerships

Coordinated writing curriculum as a member of City Colleges Curriculum

Project

Promoted to Part-Time Evening Coordinator of the GED and ESL program for

on-site instructors and off-site start-up programs at Bogan and Curie High

Schools

Organized for and managed mass city-wide ESL and GED registrations

Prepared monthly progress reports for Dean

Conducted workshops with educators and provided tools for effective

instruction in diverse community

Adjunct Faculty Adult Educator:

Knowledge Systems Institute ( Skokie, IL

May 1995-May 1996

Taught ESL conversation and grammar skills to international Taiwanese and

Chinese students

Supported department as reading, speaking and writing tutor and as

proofreader of graduate papers

Graduate Assistant in English:

Northeastern Illinois University( Chicago, IL,

September 1993-May 1995

Tutored local and international college students in Introductory Composition

and Literature classes

Supported graduate department as office assistant

Private Tutor in reading, writing, and math in spare time

Supervisor of Annuity Producer Customer Service

April 1982- December 1989

Kemper Investors Life Insurance Company

Handled over 100-125 calls per day from clients and producers/agents a day.

Was promoted to unit servicing the top annuity producers, and then was

promoted again to manage staff of 17 customer service representatives.

EDUCATION

Master of Arts, Education:

Roosevelt University ( Chicago, IL

2002

Bachelor of Arts, Major in English, Minor in Speech &

27 Graduate hours in English:

Northeastern Illinois University ( Chicago, IL

1995

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