Customer Service Manager

Kimberly Allen

*** ***** **. ****** *******, CA

Home: 209-***-**** ( Cell:209-***-****

*********@*****.***

Profile

Administrative support professional, offering versatile office

management skills. Strong planner and problem solver who readily

adapts to change, works independently and exceeds expectations. Able to

juggle multiple priorities and meet tight deadlines without

compromising quality. Very strong customer service and relationship

management to achieve customer satisfaction.

Education

Tokay High School Lodi, CA

San Joaquin Delta College Stockton, Ca

Relevant Courses:

Office for Professionals

Communication Skills

Accounts Receivables

Professional Office Procedures

Key Skills

Office Office Management Event Management Sales and Service

Skills: Calendaring Executive Support

Records

Management

Customer Service

Computer MS Word MS Outlook Quick Books Pro

Skills: MS Excel Windows

Experience

Calaveras County San Andreas, CA Tax Technician II 3/2013-

8/2013

Administrative support for customers, delinquent secured account servicing,

preparation for yearly

tax sale, morning balancing of collections, placing customers on payment plans,

balancing morning

bank warrants, posting payments, personal contact with delinquent customers,

servicing customers

at the counter, accepting payment at the office counter.

K/P Corporation Stockton, CA Program Manager 2/2012

- 3/2013

Administrative and technical support for pharmaceutical and corporate companies

printing needs.

Strong customer service, proofing all specs sent over for new prints and

changes to existing forms

and inserts, setting up new accounts, pricing new jobs, shipping, receiving.

Chris Allen Builders Valley Springs, CA Office Manager

2004-Present

Administrative support, relationship management, accounts receivable, monthly

invoicing of accounts,

accounts payable, daily banking, collection of past due accounts, bidding

research, calendaring

appointments, sales and service, all aspects of customer service.

Country Oaks Realty Valley Realtor

Springs, CA 2003-2008

Real Estate Sales and service, strong customer service, satisfying

customers needs, administration, floor duty in sales office for walk-in

clients, appointment setting with new prospective clients on a daily

basis, hosting open houses for my listings, responsible for the

advertising of my home listings in newspapers and magazines,

organization of files, ordering and calendaring of home inspection

reports, contact with buyers and sellers regarding outcome of reports on

home, opening escrow, follow through with title and escrow, follow

through with lenders to completion of loan and signing at escrow office.

Calaveras Title Company Valley Springs, CA Escrow Assistant

2004-2006

Opening Escrow for realtors, administrative support for Escrow Officer,

ordering all documents needed for close of escrow, drawing documents,

balancing loan documents for real estate and escrow fees, following

through with lenders until close of escrow, constant follow up with

customers, signing clients, balancing closed escrows, customer service,

achieve strong customer satisfaction, setting up accounts on hold for

recording, typing preliminary reports, typing policies after recording,

volunteering with community events.

Waste Management Stockton, CA Credit/Collections Manager

1991-2002

Managing the collection department for Stockton and Lodi offices,

collecting past due debt for commercial accounts, reconciliation of

customer accounts, calendaring due dates of payment plans, placing

customers on payment plans with a very close contact to ensure the

customer maintained their payment boundaries, follow up customer

service, issue resolution of business customers, achieve customer

satisfaction, management of relationship between business and customer,

processing mechanics liens for debt collection, preparing accounts for

third party collection agencies and small claims court, visiting

business as an attempt to collect past due debt, meeting service targets

and annual goals, staff meetings, assist with community events,

administrative assistant.

Highlights:

Licensed Realtor

Notary Public

Medical Terminology Course

Medical Assisting Course

Typing 50 wpm +

Office management, strong customer service, issue resolution of business

customers, relationship management, sales and service, planning of

community events, answered and screened all calls, takes appropriate

actions to handle all situations. Collected debt in a professional and

timely manner, always willing to assist co-workers, enthusiastic

learner, working in a team environment.

Contact this candidate