Customer Service Manager

Amy S. Clubb

**** **** **** **** ****** Cove NC *7052 Hm 336-***-**** Cell 910-***-**** ***********@**********.***

Objective

Career-minded, team player seeking full-time position in Medical Office using my technical skills in order to deliver the most remarkable customer

service and patient experience by contributing to the health system’s vision of commitment to patients and families.

Education

Central Piedmont Community College: 1989 Certified Medical Assistant

1411 Elizabeth Ave. Charlotte NC 28204 704-***-****

Wilkes Community College: 2004 General Education

1328 N. Collegiate Drive Wilkesboro NC 28697 336-***-****

A.S.C.P. Certification in Phlebotomy: 2005

Class review and test at Wake Forest University Baptist Medical Hospital

Skills, Abilities & Experience

Formerly I worked in the accounts payable department of my company. I am responsible for invoicing customers, maintaining data spread

sheets to include daily revenue charts, data entry of production, downtime and receiving of packing slips. I assisted our accounts manager by

matching packing slips to invoices in order to bill company vendors. I have also served in the Materials, Planning and Shipping aspect of the

company for a multi-million dollar annual sales customer.

I worked for the school system of Yadkin Co and Montgomery County. My job included assisting the lead teacher with any lesson prep

work, accessibility to students for any assistance needed, small group pull out for closer one on one reading help. I worked in an Exceptional

Children’s class for 3 years and then in the office as a Receptionist/Secretary which entailed answering the telephone, making morning

announcements over the PA, typing, filing, organizing and any other duty requested of me.

I have worked in the medicine since graduating in 1989 from CPCC. I have had the unique opportunity to work in various specialty clinics

such as Internal Medicine, Pediatrics, Family practice, Urology, Minor surgery, Infectious Disease and Orthopedics for casting and removal. Over

the years my job responsibilities in both the clerical and clinical aspects of the office which include entering patient demographics, patient charges,

scheduling patient appointments, answering multiple telephone lines, filing, entering insurance payments, patient insurance precertification for

procedures, collecting patient co-pays and collection calls, daily deposits, assisting the physician with procedures, calling prescriptions to the

pharmacy and charting, blood draw and specimen collection, patient vitals, administering medications and office IV’s. From 1999 to 2001 I helped

open an Internal Medicine practice with a former Employer who decided to open her own business. I was responsible for the clerical aspect of the

business, staff management and would assist in the clinical area when needed.

Communication

I am a driven individual who has excellent communication skills with co-workers and customer service. I feel I have a warm, outgoing

personality and I care about the success of a my employer therefore I have always strived to be a team player who’s a good listener and willing to

assist in any task needed. I believe in doing the very best of your ability to serve in customer service and to always do the right thing even when

you don’t think anyone is watching.

Leadership

I received the Montgomery County “Making a Difference Award” February 2010 and Communities In Schools Mentor of the Month in

March 2010. I have served as PTA Treasurer at West Yadkin Elementary K-8 School 2005-2006, Co-President 2006-2007, Director of Concessions

for West Yadkin Sports Club 2007-2008 and Treasury Assistant 2007-2008.

Employment

Data & Shipping Clerk Grede Machining, LLC February 2012 – August 2013

307 Wright Road / Biscoe NC 27209 / 910-***-****

Manager / Patty Beheeler

Plant Manager / Tim burns (formerly Chris Irey)

teacher assistant & secretary east middle school October 2008 – February 2012

1834 S. US 220-Alt. Hwy / Biscoe NC 27209 / 910-***-****

Principal / Joan Frye

Book keeper / Brenda Livingston

teacher assistant Courtney & West Yadkin Elementary school February 2007 – June 2008

Courtney Elementary / 2529 Courtney-Huntsville Road / Yadkinville NC 27055 336-***-****

Principal / Kelly Mabe

West Yadkin Elementary / 4432 Old US 421 Hwy / Hamptonville NC 27020 336-***-****

Principal / Charles Connor

Phlebotomist Wake Forest University Baptist Medical Center July 2003 - February 2007

Medical Center Blvd. / Winston-Salem NC 27101 / 336-***-****

Supervisor / Shelia Gray-Dargan

Manager / Laurie

office manager northlake center for women’s health / no longer in practice

Brawley School Road / Mooresville NC 27115

Physician & Owner / Dr. Carole Loughridge

Certified MedICAL ASSISTANT MOORESVILLE INTERNAL MEDICINE ASSOCIATE

Carpenter Ave / Mooresville NC 28115 / 704-***-****

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Physicians/ Drs. Aubrey Calhoun, Stephen Ferguson, Steven Stowe & Carole Loughridge

Certified Medical aSSISTANT carolinas medical center’s outpatient clinic

1000 Blythe Boulevard / Charlotte, NC 28203 / 704-***-****

Supervisor/ Lelia Lineburger

References

Brenda Livingston (Friend & Co-worker / East Middle school) Home 910-***-****

Cell 910-***-****

Jackie Frettoloso (Friend & co-worker/ Grede Machining) Home 336-***-****

Work 336-***-****

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