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Manager Customer Service

Location:
Bremerton, WA
Salary:
120000
Posted:
November 12, 2013

Contact this candidate

Resume:

Mitchell D. Kirby

***** ***** *** **

Renton, WA 98058

acawjm@r.postjobfree.com

Phone 541-***-****

Objective

Pursue career opportunities with company or business which will

enable abilities to be used in a manner that will fully utilize my

strengths as a manager of change and allow room to growth.

Experience

Dawn Foods Inc. Seattle, WA, July 2013 - Nov 2013

Brought in to this position to become General Manager for this dry mix

bakery goods facility. Responsible for all aspects of plant metrics

including production, maintenance, human resources, quality, capital

projects, P&L, budgeting, etc. Shortly after arrival in position, the plant

lost 2 key, high volume accounts, forcing layoffs. At this time, the GM I

was brought in to replace, was brought back down and I was laid off along

with production staff. Plant is to be scheduled for complete closure.

Tree Top Inc. Medford, OR, August 2008 - June 2013.

Plant Manager for fruit puree production facility. Direct all department

managers and plant operations totaling 350 plant and staff. Direct

creation, implementation, and supervision of capital projects, budgets and

forecasting. Report directly to Director of operations for company. Full

responsibility for puree business model from apple, pear, peach, and berry

operations from retail to co-pack operations in Aseptic packaging

operation.

Tyson Fresh Meats. Amarillo, TX, September 2006 - August 2008.

Industrial Engineer. Worked with establishing labor and production

standards, variances, and best demonstrated practices. Work with

contractors and capital expense reporting, budgets, ergonomic job

assessments, and crewing per product mix. Develop, in cooperation with

other plant management, efficiency reports and recommended improvements.

Developed revenue enhancement projects such as increased tallow and blood

capture processes, resulting in a 4 million dollar annual revenue increase.

Developed and maintained an annual cost savings plan equivalent to 5 times

annual salary. Work heavily with USDA standards and HACCP operating

procedures. Progression plan was changed by corporate, moving final

assignment from WA to KS causing a search for additional options for growth

outside the company.

Tyson Foods. Russellville, AR, May 2004- September 2006.

Maintenance Manager. Poultry plant which ran production of fried foods 6

days a week, 24 hours a day. Supervised 2 crews of 9 techs each covering

different shifts throughout week. Reported directly to the plant manager.

Maintained all scheduling, repair and installation in all areas of the

plant. Lead the implementation of SAP introduction, including electronic

tagging of all plant equipment, detailing the PM programs for each, and

ultimately reducing downtime from 17% weekly, to an average of 4%. Actively

pushed training and mentoring among all members of maintenance staff,

creating high levels of cross functional competence. When signed with this

company, the career path was to make the next progression to a corporate

engineering position in Beef division with company.

Kirby & Sons Maintenance Self-employed, Tucumcari, NM, Jan 1993- Dec 2003.

Contract and subcontract maintenance, repair and installation for

industrial, commercial, and residential consumers throughout north Texas,

New Mexico, and other major cities across the US. Contracts included set-

ups and remodels for Albertson's chain, to electrical and HVAC contract

with Denton Nursing Center, conveyor/warehouse distribution systems for

Frito Lay nationwide, high-rise fire remediation for First Interstate Bank

Headquarters in LA, Ca. etc. Heavy exposure to ADA, OSHA, and NIOSH

standards with regular inspections by and with many state and federal

inspection agencies. Completed many traveling renovation contracts on

commercial high-rise buildings and factories through insurance claims in

response to catastrophe (IE. fires, floods, chemical spills, etc.). These

contracts consist of extensive travel of up to 10 months per year and are

completed by implementing and supervising local crews (union and nonunion)

of as many as 75 workers spanning all trades. These contracts are based

heavily on deadlines and budgets, all of which are consistently met, in

both commercial and residential settings. Customer relations and service

developed to a high degree along with many years of experience and exposure

to a vast assortment of equipment and processes.

The decision to open my own business was based in part on the desire to go

back to school and pursue my degree. An already existent customer base from

past experiences and jobs created that opportunity. This allowed me to pick

and choose both my customers and my contracts to work around my school

load.

MLK Enterprises, Tucumcari, NM, July 2001- August 2003

Maintenance Manager for this enterprise, supervising a relatively small

staff of seventeen maintenance workers covering shifts 24/7, who repaired

and maintained several commercial buildings owned by the company. Took this

job in response to a customer from my personal business base that had

needs. I was able to perform these functions in addition to the running of

my business at the same time for 2 years.

SprayLat Inc. I35 N, Gainesville TX. 1998-2001. Maintenance Manager.

Supervised performance of all repair on powder paint manufacturing

equipment. Developed and incorporated detailed monthly P & M program with

attention to budget constraints. Heavy exposure to extruders, chillers, 480

volt 3 phase electrical installation and troubleshooting, DC drive

troubleshooting and repair. Maintained strict adherence to QC guidelines

with regards to all equipment and production. Trouble shooting equipment

with regards to faulty product in conjunction with R & D teams. Performed

all equipment repairs as needed/mechanical, electrical, pneumatic,

hydraulic, plumbing, HVAC, etc.

Gainesville Foundry, N. Weaver St. Gainesville, TX.1995-1998

Lead Maintenance. Performed all repair on manufacturing equipment. Perform

all necessary repair and routine maintenance on foundry equipment with high

regard for production schedules and quality. Reduced production scrap from

27% at date of hire to 2.5% before taking another position.

Texas Women's University, Bell Ave., Denton TX. 1988-1995.

Mechanical Maintenance Dept. Mechanic III. Worked with all mechanical

trades and contractor projects in all areas of campus. Heavy public

contact. Coordinated work with resident students, faculty, and

administration to ensure timely and efficient completion of work/jobs

performed within budget constraints.

Abbey Road Clean Aire, Gravel Dr., Ft Worth, Tx.1984-1988.

Production Manager. Supervised service crews responsible for residential

and commercial HVAC work. Project scheduling. Customer service follow-ups.

Created and implemented complete production and inventory protocol.

Established regular, routine training and inspection of all related crews

and equipment

Education

Pre-Engineering Associates Degree, Mesalands Community College, May 2004.

BA, Operations Management degree March 2008. BSME, New Mexico Tech,

ongoing. Member of the International Scholastic Honor Society. Letter of

recommendation available upon request. 17 Tyson Leadership College

certificates covering a variety of management topics. Aseptic Food

Processing certification from Purdue University. HACCP certification from

UC Davis. SQF practitioners training from AIB.

Professional Summary

Experienced Manager with many years of exposure to all phases of the

manufacturing industry. Last several years have been focused squarely on

food processing, where exposure to and work with FDA, USDA, EPA, and

several union authorities have helped to round out my experience. Recent

plant management experience, coupled with strong ties to my early

mechanical background, have furthered my exposure to business practices

within the industry. I have several years' experience spanning many unit

ops in many manufacturing environments with many product lines. This allows

me to bring a broad global view to the table in problem solving and

planning for the future.



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