Secretary

Europass [pic]

Curriculum Vitae

Personal information

First name(s) / Luljeta Nikolli

Surname(s)

Address(es) AZC Den Helder, Nieuweweg 3, 1782 AZ DEN HELDER

Mobile: +316********

E-mail **********@*******.***

Nationality Albanian

Date of birth 12/04/1983

Gender Female

Desired employment / Logistic (Import; Export; Service and Support); Office

Occupational field Logistic Assistent

Work experience

Dates April 2010 - September 2013

Occupation or position Supervisor of Unit Support (Service and Support

held Departament)

Main activities and Treat / handle all the ASP contracts in their requirements

responsibilities for the ITD (including trainings; certifications; report;

audits; spare parts stock etc

Control the work of all other employees (RMA, ASP, internal

logistics)

Monthly reports to the superior on the current status of

the purchase orders / payments / warranty claims /

reimbursements, analyzing the details.

Solving the problems escalated from the unit employees

regarding warranty claims / spare parts purchases /

reimbursements / training / certifications etc

New ideas for improving internal procedures of the Unit, to

make more effective the work in this post.

Maximum efforts to become an ASP with as many suppliers,

preparing the appropriate presentations for the service /

support of the company, fulfilling all the forms and

requirements that require the respectively suppliers.

Name and address of ITD Shpk (member of Infosoft Group), Gjergji Center, Rr.

employer "Murat Toptani", Tirana, 4000 (Albania)

Type of business or IT products distribution in Albania and the region (Kosovo;

sector Macedonia)

Dates January 2007 - Aprill 2010

Occupation or position Logistic Specialist for Service and Support (ASP Contracts-

held Authorizet Service Provider)

Main activities and Very good knowledge of spare parts.

responsibilities Recognition and management in complete order of the ASP

contracts, ensuring their attendance, meeting with

suppliers plans, and the procedures and work instructions

of each supplier.

Care to meet all the given criteria from the suppliers on

the KPI (Key Performance Indicator)

Recognition and the implementation of all the OP

(Operiacional Procedures) and WI (Work Instructions) of the

company relating to the administration of the ASP

Name and address of contracts.

employer Identification of the requirements for certification and

training of the personnel for each new ASP contract or in

case of changes of to the existing contracts.

Type of business or

sector Infosoft Systems Shpk (member of Infosoft Group), Gjergji

Center, Rr. "Murat Toptani", Tirana, 4000 (Albania)

Specialized in system integration, provides technological

Dates consultation, implementation and support servicesto small,

medium and large size organizations.

Occupation or position

held

August 2005 - January 2007

Main activities and

responsibilities RMA (Return Matherial Authorization) Employee

Very good knowledge of the peripherals

Recognition and management in complete order of the RMA

procedure of each supplier.

Name and address of Recognition and implementation of all the OP (Opertiional

employer Procedures) and WI (Work Instructions) of the company

relating to the administration of the suppliers RMA

Type of business or procedures.

sector Good knowledge of Incoterms.

Infosoft Systems Shpk (Infosoft Group), Gjergji Center, Rr.

"Murat Toptani", Tirana, 4000 (Albania)

Specialized in system integration, provides technological

consultation, implementation and support servicesto small,

medium and large size organizations.

Education and training

Dates September 2003 - June 2005

Title of qualification Secretary

awarded

Principal Microsoft Office; Marketing; Technical Office; Typing;

subjects/occupational Ethics; English; Italian

skills covered

Name and type of Professional Center "Don Bosco"

organisation providing Qendra Sociale "Don Bosko", Rr. "Don Bosko" - Tirana

education and training

Dates 04/04/2005 - 30/04/2005

Title of qualification School Practice

awarded Sale (Resellers); Products quotations and availability;

Principal Invoicing

subjects/occupational

skills covered Infosoft Systems Shpk (member of Infosoft Group), Gjergji

Name and type of Center, Rr. "Murat Toptani", Tirana, 4000 (Albania)

organisation providing

education and training 1997 - 2001

High School Diploma

Dates Literature / History / Philosophy / Geography / Physics /

Title of qualification Chemistry / Sociology/ Economy

awarded

Principal General Public High School "Partizani" Tirana, Albania

subjects/occupational

skills covered

Name and type of

organization providing

education and training

Personal skills and

competences

Mother tongue(s) Albanian

Other language(s)

Self-assessment Understanding Speaking Writing

European level Listening Reading Spoken Spoken

interaction production

English

Social skills and Experienced in communicating with clients, employees and

competences partners. Able to work well in teams. Self-motivated. Able

to manage change.

Organisational skills Demonstrates skill in team building and management.. Able

and competences to work under tight deadlines. Adaptability and

Flexibility. Leadership. Teamwork. Responsibility. Career

Motivation. Organizational Skills. Results Driven. Problem

Solving. Attentive to detail.

Computer skills and Competent with most Microsoft Office (Word; Excel; Power

competences Point; Outlook; Internet; different database) programmes.

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