*** ******* ******* ********, *******, Atlanta, Georgia, 30102

Tel: 678-***-**** / Email: acawi0@r.postjobfree.com

Uday Patel

Profile:

I am a confident individual with good people and communication skills. I

relish a challenge and I am a fast learner. I am comfortable working alone

or as part of a team environment. I am organised, innovative and enjoy

people interaction whether internal or external to the organisation. I am

eager to have new and different learning opportunities and experiences

which would allow me to serve as intellectual capital, thus I believe in

continuous learning. I am eager to learn and take on new challenge and am

very experimental and practical.

I am a legal green card holder for the United States. My country of birth

is South Africa.

I came to America to create a better future for my family and for myself.

Academic History:

Greenside High School

January 1993 - December 1997

Kennesaw State University (Aug 2009- Dec 2010)

Major in Computer science

Subjects completed:

. English 1101/1102

. Math's 0099/1001

. Freshman Introduction class

. Computer fundamentals

. Hardware 1001

. Introduction to information systems

. Psychology 1101/1102

. Sociology 1101

. Global Geography 1101

. American History 1101

. Art 1101

. Cultural studies

I want to complete studying part time thru online classes.

Damelin Management School (April

2003 - September 2003)

Small Business Management

Subjects passed: Starting your own business in

South Africa

Entrepreneurship

Types of Businesses

Assessing Business opportunity

How to Draw up A business Plan

How to research the market

Pricing and promotion

The marketing Mix Production Plan

How to manage labor force

Information Technology (IT) a tool for success

Financial record keeping

Financial analysis

Stock control and inventory management

Cash flow management

Financial plan

The final business blueprint

Advanced concepts consulting and training (February

2002 - June2002)

Web Page Development

Subjects passed: H T M L Programming

Java Script

Dreamweaver

Fireworks

Flash

FrontPage

Advanced concepts consulting and training (August 2002

- October 2002)

Network +

Advanced concepts consulting and training (October 2002 -

March 2003)

MCSE 2000 (Microsoft Certified Systems Engineer)

Advanced concepts consulting and training (July 2001-

September 2001)

MCP (Microsoft certified professional)

Subjects passed: Windows 98

Windows 2000

Windows XP

Office XP

National Institute of information technology (NIIT) (Sept

2000 - May 2001)

Oracle Database Administration (DBA)

Subjects passed: SQL & PL/SQL 8.0

Database Architecture and Administration 8i

Backup and Recovery 8.0

Performance Tuning 8.0

Network Administration 8.0

Damelin Computer School (January

1999 - December 1999)

MCSE, A+, PC Engineering

Subjects passed: Basic components

Introduction to computers using D.O.S

PC Engineering: Repairing and upgrading

computers.

A+ Certification Hardware and Software modules.

Microsoft certified Systems Engineer (MCSE)

How Computers Work

Practical Networking

Network essentials

Macro Magic

(Feb 2000 - May 2000)

Certified Internet Webmaster (C.I.W)

Subjects passed: Basic Internet Business

Fundamentals

Advanced Internet Business Fundamentals

Networking Fundamentals

HTML Programming

Institution of marketing development (IMD) (February 1998 -

November 1998)

Diploma in marketing (IMM)

Subjects passed: Principals of marketing

1 Business communication

Business law

Business management

Business economics

Financial aspects of marketing

Technical skills

MS Office applications including Excel, Word, Access Frontpage and

PowerPoint and (Typing)

Windows 2000, Windows XP, Windows Vista and Windows 7, Windows 8

Ubuntu, Red hat Linux.

Other Skills

Dedicated and hardworking

People's person

Ability to handle multiple projects simultaneously

Excellent problem solving skills

Initiative and enthusiasm

Attention to detail

Verbal and communication Skills

Interpersonal skills and ability to manage different relationships

Soft skills

Positive and Proactive

Planning ability and Strategic knowledge

Will to learn new skills

Quick learner

Work Experience

BMW Inbound /Outbound call center, Marketing,

Information Technology

Contact:

Millisha Rajoo(Manager) - 012-***-**** / 082-***-****

Nov 2012- April (contact)

Duties and responsibilities:

- Promoting the business and Marketing the company brand.

- Solve telephonic inbound outbound queries

- Contact all customers whose welcome packs have returned undelivered and

updated all new information on Sap.

- Contact all customers whose BMW magazines have returned undelivered and

updated all new information on Sap.

- Verified all details of clients.

- Collection and sorting of all mail from the mail room.

- Daily, weekly & monthly and statistics reports

- E-Mail correspondence on inbound queries

- Sap, Interaction Client, Outlook, Exel.

- Skills development, Team building,

- Various other tasks and responsibilities.

- Troubleshooting Sap and assisting new uses.

Liberty Life PTY LTD Office admin/Support

Contact:

Milan Naik (Branch Manager) - 082-***-****

March 2012- October 2012

Duties and responsibilities:

- Solve telephonic inbound queries

- Assist financial planners telephonically and via email

- Daily, weekly & monthly and statistics reports

- Advising the youth

- New venue research

- E-Mail correspondence on inbound queries

- Promoting the business

- Skills development, Team building,

- Genral PC tec support (hardware and software)

- Outbound marketing to attract new clients

- Various other tasks and responsibilities.

Reason for leaving - Pursued opportunity to work

with a global brand at BMW.

Ekhuphelheni (Y-age) Contact center agent

/It support

Contact:

Victor Schoeman (Manager) - 011-***-**** / 084-***-****

Reshmita Singh (Supervisor) - 011-***-**** / 076-***-****

Oct 2011- Feb 2012

Duties and responsibilities:

- Solve telephonic inbound queries

- Daily, weekly & monthly and statistics reports

- E-Mail correspondence on inbound queries

- Promoting the business

- Skills development,

- Team building,

- Outbound marketing to recruit potential applicants

- Various other tasks and responsibilities.

- Assist with computer software and hardware issues within the company.

Innovation Group Call center agent /Inbound & Outbound /Support/

Contact:

Mrs. Julie Naidoo (Manager) - Tel: 011-***-****

Mrs. Sharisha Singh (Supervisor) - 011-***-****

January 2011 - 30 August 2011

- Customer Support, inbound and outbound sales.

- Customer queries - Giving feedback to customers on complaints and

queries

- Being the middle man between Kayema energy solutions and Investec

employees.

- Confirming addresses and products chosen.

- Booking collections and delivery of products.

- Quoting clients on various products

- Installation of products from scratch,

- Promoting the business and pushing for the sale.

- Skills development,

- Team building,

- Promoting the business through after sales service and marketing

- Other duties as assigned to me,

- Liaising with clients and agents locally

- Various other tasks and responsibilities

Reason for leaving - Contract work

Berco Express Call center

agent/International Call Center Support Agent

/Quality assuror

Contact:

Mrs. Vedika Dix (former co worker) - Tel: 011-***-****

Mr. Hein Burne (Manager) - Tel: 011-***-**** / 082-***-****

February 2006 - March 2009

- Customer Support, IT support, resetting passwords

- Customer queries - Giving feedback to customers on complaints and

queries

- Tracking parcels, delivery status and/or failure

- Ensuring parcels are delivered to the correct address

- Booking collections of parcels

- Quoting clients on various deliveries, promoting the business

- Skills development,

- Promoting the business through after sales service and marketing

- Team building.

- Other duties as assigned

- Promoted to Internationals department.

- Liaising with clients and agents both local and international

- Promoted to Quality assuror where I took on various new tasks and

responsibilities

Reason for leaving - To further my studies

Nandos Chicken Junior Manager - Trainee to become

store manager

Contact: Mr. Sameer Whadwaa (Owner) - Tel: 082-***-****

- Customer Support, customer complaints, promoting the business, team

building, monitoring staff and work performance, stock control, cash

flow and cash up

- Training and motivating staff.

- Ensuring smooth communication amongst staff and between staff and

customers.

- Production planning namely optimizing floor space and staff duties to

facilitate smooth operation of sales.

- Stock control and inventory management

- Store keeping and materials handling

- Credit management with suppliers

- Maintenance off all appliances

- Train staff on sales skills.

- Check on security off business (Alarms, insurance, banking, security

guards etc)

- Run weekly and monthly reports to monitor the business.

- Cash flow management

- Ensuring the store operates and runs smoothly.

Reason for Leaving - Change of ownership

CFG (Courier and Freight Group) Call Center

Support Agent

Contact: Mr. Prince Zwane (Manager) - Tel: 082-***-****

Mrs. Beatrice Fry (Team Leader) - Tel: 083-***-****

Mr Dion Perumal(Team Leader) - 086*-***-***

Isando, JHB - XPS under CFG

June 2004 - October 2005

- Customer Support, IT support, resetting passwords

- Repairing printers and networking computers

- Upgrading and repairing desktops and laptops

- Virus support - installing antivirus software and maintenance

- Giving feedback to customers on complaints and queries

- Tracking parcels, delivery status and/or failure

- Ensuring parcels are delivered to the correct address

- Booking collections of parcels

- Quoting clients on different deliveries

- Promoting the business through after sales service and marketing

- Team building.

- Other duties as assigned

Reason for leaving - No growth in the company

Cheepees Meat Market and Take Away

Manager

Contact: Mr. Mahesh Amarath - Tel: 011-***-****

Johannesburg Cell: 082-***-****

October 2003 - April 2004

- Research, price and purchase cooking material for the chefs and general

supplies

- Answer telephones and transfer to appropriate staff member

- Research and study the market for product/food awareness

- To determine the price and quantity of products/foods to attract and

keep the customers

- Training and motivating staff.

- Ensuring smooth communication amongst staff and between staff and

customers.

- Production planning namely optimizing floor space and staff duties to

facilitate smooth operation of sales.

- Stock control and inventory management

- Store keeping and materials handling

- Credit management with suppliers

- Maintenance off all appliances

- Train staff on computer and sales skills.

- Check on security off business (Alarms, insurance, banking, security

guards etc)

- Run weekly and monthly reports to monitor the business.

- Cash flow management

- Meet and greet customers, clients and guests

- Photocopying, faxing, mailing, and filing

- Maintain and distribute staff weekly schedules

- Support staff in weekly work

- Other duties as assigned

Reason for leaving - Successfully started the business off and

trained a manager to replace me so that I could

venture off into something else.

Fervid Services

Field Technician

Contact: Mr. Des Greyling - Tel: 011-***-****

Mr. Allister Manhard Tel: 083-***-****

37 Anermoon Street Kempton Park

Johannesburg

2 July 2001 - 14 December 2001

- Contracted to Liberty Life PTY LTD.

- Went to different liberty life sites all over South Africa to install

new software and repair general hardware and software problems.

- Upgrading computers that were not up to minimum spec.

- Maintaining high customer service levels by ensuring that all problems

were resolved.

- Ensuring that systems are in good working order

- Attend to general hardware and software queries

- Identified areas of improvement

Reason for leaving - Project completed

Amusement Machines (Family Business) Technician

Contact: Mr. Dinesh Patel (Immigrated)

72 Derby Road Judith Paarl Johannesburg

December 1990 - August 2005

- Assembling machines and delivering them, going out to site to maintain

and repair the arcade games.

- Research, price and purchase office supplies

- Set up meetings with potential customers

- Aid in developing adverts on the marketing side

- General photocopying, printing, faxing, emailing for business

- Tracking orders of inventory and duration till arrival to the client and

to the company

- Maintaining high customer service levels by ensuring that the

machine/games are always operational and in working order

- Managing Finances for the business - collecting and counting money,

ensuring equal distribution and banking

- Sourcing new games and aiding in the building, delivering and after

sales service

Reason for leaving - The family business was sold in August

2005

Damelin Computer School Apprentice for network

administration

Contact: Mr. Gareth Blythe - Tel: 011-***-****

Cnr. Hendrik Verwoed and Hans Strydom Randburg

May - July 1999 (Full time)

- Repairing computers

- Upgrading of computer systems and Programs

- Computer networking

- Computer Maintenance

- Served as Support for lecturers.

Reason for leaving - To further my studies

Other

Volunteer Experience:

- Habitat for humanity - building homes and shelters.

- Cooking and distributing food for the homeless shelters

- Community service making toys and props for autistic children.

Interests, Activities and Other Information:

- Age: 33

- Marital Status: Single

- Gender: Male

- Drivers License: Yes

- Nationality: South African with a Permanent residence for USA

- Interest in Continuous learning and development

- Reading books, magazines (business and health), newspapers

- Interest in learning new languages (Zulu, Hindi, Spanish)

- Fluent in English, Afrikaans and Gujarati

- Sport: Soccer, Volleyball, Cricket & Swimming, playing Poker

- Music, movies, Playing the Guitar, entertainment

- Health: Bikram Yoga, Running, boxing, gym

- Travel: South Africa, Botswana, India (North and South), London, USA

(California, New Jersey, Orlando, Florida, Georgia, Atlanta,Baltimore, North/South Carolina,Alabama)

Career objective:

- To be in a people orientated environment

- A career with scope for challenge and growth

- A career to which I can use my knowledge

- A career to which I can be wholly committed, productive and responsible

- A situation where I can expend my capabilities and utilise my skills.

Contact this candidate