Customer Service Quality Control

Christopher T. Knouff

*** ******* ****** 412-***-****

Rochester, PA 15074 acawdt@r.postjobfree.com

[pic]

Education

Web Design Certificate

May 2013

Community College of Beaver County, Monaca, PA

Associates Degree in Visual Communication May 1996

Art Institute of Pittsburgh, Pittsburgh, PA

Technology Summary

Programming: HTML, CSS, JavaScript, C#, ASP.NET, PHP, Visual Basic

Software: Visual Studio 2010, Dreamweaver, Adobe Photoshop CS6, Adobe

Illustrator CS6, QuarkXPress, Acrobat, ArtPro, Esko

Systems: Windows (all), Macintosh OS X, Linux

Database: SQL for relational database management system (RDBMS)

Work Experience

Sales/Stock Associate

McGinnis Sisters, Seven Fields, PA 08/2012-Present

. Work part-time while attending school

. Assist customers, maintain produce department

Prepress Operator / Electronic Artist

Matthews Brand Solutions, Pittsburgh, PA 6/1996 - 7/2012

. Responsible for preflight of customer art, implemented new workflows

to achieve better quality and less waste

. Ensured all graphic elements were consistent across related files and

packaging

. Prepared files for Digital, Flexographic, Offset and Gravure printing

including color separation, trapping, bleeds and bar codes

. Coordinated with customer service to ensure accuracy

. Took electronic production files and made press ready, checking final

1-bit tiff files for dpi, screen angle and content

. Ensured that all files adhered to government, printer and customer

standards

. Awarded employee of the year in 2006

. Received Perfect Attendance Award for multiple years

Team Leader- held position for team of twelve people for two years (2006,

2007)

. Served as main point of contact to artists and customer service in all

aspects of prepress

. Trained staff on software use and to do quality control on jobs done

by others to maintain standards

. Identified the problems likely to arise when files were not prepared

properly

. Communicated production schedules for output of electronic prepress

files

Contact this candidate