Customer Service Administrative Assistant

Ginger Grant

**** ***** **.

Browns Summit, NC **214

408-***-****

Email: **********@*****.***

OBJECTIVE: To secure employment as an Executive Administrative Assistant

with an established business that will allow the opportunity for

professional growth and experience.

SUMMARY OF SKILLS:

. Exceptional communication skills (written, verbal, and listening) as

well as interpersonal skills (team oriented)

. Detail oriented with ability to multi-task, prioritize and meet

deadlines with large workload and tight turnaround, with sound follow-

up

. Independent worker and quick learner

. Can type 60 WPM

. Superior customer service skills

. Knowledge in legal language, processes and procedures

. Ability to work with individuals of a diverse population

. Diligent, punctual, pay great attention to detail, and enthusiastic

worker

. Extensive computer skills; Literate in both Windows and OSX platforms,

experience working within databases, and Microsoft office

. Outstanding writing, verbal communication and organizational skills

. Bi-Lingual - Able to understand and speak some Spanish

. Patient, positive, take charge attitude and motivated

. 110% given on any task

EDUCATION: North Carolina A&T (Major: Forensic Science)

Graduate 2015

University North Carolina Greensboro (Major: Sociology

Concentration: Criminology)

Graduated December 2010 (BA Degree)

Guilford Technical Community College

Graduated May 2008 (AA Degree)

WORK EXPERIENCE:

08/11-Present LabCorp of America

Healthcare Billing Specialist

. Rapidly processed insurance information from various

specimen in order to update the LabCorp billing system

and ensure swift payment

. Remained at 100% production quality for 4 consecutive

weeks plus

. Produced over 75 requisitions per hour on a daily basis

. Learned and recognize hundreds of insurance carrier

payer codes and utilize them to properly bill insurance

. Interacted and assisted management on behalf of

employees in regards to concerns with company, in some

instances, took issues directly to president of the

company at the time, Jason Massey

. Received an Achievement Award for staying constant with

my 100% production and quality

. Provided excellent customer service through guaranteed

customer privacy

. Have complete knowledge of LabCorp system operations and

procedures in order to properly bill requisitions

KGB-INFO NXX

03/11-08/11 Customer Service Representative

. Expedited phone calls by retrieving phone numbers for

certain locations in a timely fashion in order to

maintain productivity

. Never scored below a 90% on quality

. Constantly stayed below the 32 second per phone call

production rate

. Retained the utmost professionalism in any scenario

. Maintained a high level of professionalism during over

the phone customer interactions

Guilford County Sheriffs Department

01/10-05/10 Student Intern

. Visited all districts in Guilford County to learn

traffic officer operations

. Gained a thorough knowledge of operations and procedures

of the two county jails: Greensboro and High Point

. Visited all sectors of the Guilford County Sheriff

Department including the courts/bailiff section as well

as patrol, undercover and many other divisions

. Learned a great deal of legal language as well as the

processes involved in the court system

. Utilized Bi-lingual skills while assisting an officer

with a traffic stop

Santa Clara Valley Water District

05/07-01/09 Administrative Assistant Student Intern-

Training Department

. Organized and set up district wide trainings for

employees

. Reported directly and supported management team in

regards to training employees within the district

. Performed extensive data entry

. Filed and kept everything in my department organized

Contact this candidate