Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Oakville, ON, Canada
Posted:
November 12, 2013

Contact this candidate

Resume:

KRISTINE HUGHES

*** ****** ******, ******, *******, CANADA, L4G 3P3

289-***-**** acawao@r.postjobfree.com 647-***-****

OBJECTIVE

To secure part or full time employment.

EDUCATION

Athabasca University In progress

Bachelor of Communications

Georgian College October 2008

Post Graduate diploma in Therapeutic Recreation.

Program Representative to the student government;

Worked extensively with the community, Jarlette Nursing Homes and the charity organization “Second

Wind Dreams”.

Completed a four month, 40 hour a week internship at Lakeridge Health Oshawa in the Complex

Continuing Care, Geriatric Rehabilitation and Rehabilitation units.

Humber College June 2005

3 year Advanced Diploma in Journalism with a concentration in Broadcast Journalism and Creative

Writing.

Resident Assistant for two years, where I undertook extensive and rigorous training in social

programming, health promotion, education and counseling.

Member of the residence Social Committee.

Worked for the student newspaper in the sports department and was an on air news reporter for the

college radio station.

Worked in promotions for the Fan 590, Jack 92.5 Fm and 680 News.

Worked in Audio Editing, writing and producing for 680 News and the Fan 590.

Also interned for “The Score” and “Durham Today” on CHEX TV.

EXPERIENCE

Youth Programmer The Nook, Toronto, ON, 2012 2013

Literacy Programmer for an after school and suspension substitution program run

by a not for profit organization for at risk youth.

Responsible for conducting assessment, intervention plans, program plans and

Evaluations.

Receptionist Quad East Spinning Studio, Toronto, ON, 2012 2013

Responsible for overseeing all operations of the fitness studio in the absence of the owners. Open and

closed the studio.

Provided quality customer service at the front desk where I handled all petty cash, membership

sales, sales of merchandise, Wagjag.com deals, cash outs, customer and instructor queries while being

solely responsible for all on site laundry,

Program Manager and Director Spiritual Services and of all Rehabilitation

Services Erin Mills Lodge Long term Care Centre, Mississauga, ON, 2008 2011

Started on staff as an Activity Aide/Recreation Therapist where I programmed towards client’s

needs in the five human health domains.

Responsible for conducting assessment, intervention plans, program plans and evaluations. As

manager I still assisted with programming on top of creating and publishing the monthly calendars

and newsletters.

Oversaw volunteers, student placements and Restorative Care Aides as well Spiritual Services staff

and volunteers.

Used Point Click Care and RAI/MDS.

Attended patient care conferences.

Handled petty cash and purchased equipment needed for the department. Also ensured department

budget was being used in the most effective manner.

Responsible for department hiring and interviewing, as well as Human Resources and Union

concerns.

CERTIFICATIONS

U First Dementia training

Dementia Consultant Trainer Certification

Variety Village Level 1 Inclusive Programming Certificate

Can Fit Pro Certified Personal Training

Can Fit Pro Resist a Ball Certification

East to West Yoga Pilates Mat Instructor Certification

Level 1 Recreational Gymnastics Coach Certification

WHIMIS training

CPR and First Aid

Smartserve

Two Step TB Test done September 2013.

Criminal Reference Check conducted September 2013.

CURRENT VOLUNTEER EXPERIENCES

Neighbourhood Network Aurora/Newmarket

On the Board of Directors for Sport Aurora’s “Breakfast of Champions”.



Contact this candidate