Customer Service Manager

Ashli Whitfield

Shelby, AL *****

acavx8@r.postjobfree.com - 205-***-****

Work Experience

Florist

Pelham Flowers

-

Pelham, AL

December 2012 to May 2013

Responsibilities

advise clients or customers fabricate craft or art objects apply creativity to art or design work consult with customers concerning needs sell merchandise apply customer service techniques collect payment order or purchase supplies, materials, or equipment apply telephone communication in customer service arrange floral offerings arrange merchandise display conduct training for personnel distinguish colors follow customer instructions make presentations clean rooms or work areas estimate costs or price arrangements confer with client regarding type of arrangement desired create art from ideas price merchandise stock or organize goods demonstrate goods or services package goods for shipment or storage receive customer orders retrieve or place goods from/into storage wrap products design decorative displays obtain information from clients, customers, or patients prepare records of customer charges perceive color or balance.

Accomplishments

Confer with clients regarding price and type of arrangement desired and the date, time, and place of delivery.

Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials.

Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern.

Unpack stock as it comes into the shop.

Perform general cleaning duties in the store to ensure the shop is clean and tidy.

Select flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations.

Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment.

Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions.

Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items.

Wrap and price completed arrangements.

Conduct classes or demonstrations, or train other workers.

Water plants, and cut, condition, and clean flowers and foliage for storage.

Create and change in-store and window displays, designs, and looks to enhance a shop's image

Skills Used

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Office Manager

Global Merchandising Inc.

-

Pelham, AL

February 2011 to November 2012

Responsibilities

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Accomplishments

Increased employee productivity and the overall efficiency of the unit by introducing processes and procedures that eliminated duplication and reduced the time to complete month-end reports.

Skills Used

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable / Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Server/Bartender

Jefferson's Sports Bar

-

Hoover, AL

May 2012 to June 2012

Responsibilities

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Take orders from patrons for food or beverages.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Inform customers of daily specials.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Escort customers to their tables.

Garnish and decorate dishes in preparation for serving.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Describe and recommend wines to customers.

Provide guests with information about local areas, including giving directions.

Office Assistant

Global Merchandising Inc

-

Pelham, AL

August 2011 to June 2012

Responsibilities

Attending phone calls Replying to the emails received by the clients. Planning and scheduling meetings. Appointing new employees and give training. Helping the manager in conference. Doing regular research and ensuring company’s success Using fax machines and scanners. Regular interaction with all the staff members including technical department. Handle managerial duties in the absence of manager. Maintain office files and documents. Ensuring employee’s safety in the office is also one of the main responsibilities of an administrative assistant. Need to come up with all new ideas in order to improve company’s profits. Finding best solutions to overcome any hurdles in the company. Observing all the staff members performance and giving feedbacks based on their performance. Discussing with the manager or human recourses regarding employee’s salary packages and bonuses.

Education

Everest Christian Academy -

Graysville, AL

2007 to 2010

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