Manager Customer Service

Patricia M. Biemesderfer, Notary Public

201-***-**** (Cell) 973-***-**** (Home) acavrr@r.postjobfree.com

Human Resources - Office Manager - Accounts Manager - Meeting Planner -

Notary Public

Proactive Human Resource and Office Manager with extensive experience

managing all functions in employee relations, with strong problem solving,

organizational and customer service skills.

Key Areas of Expertise

Human Resources Quickbooks/MYOB Microsoft

Office Suite

Employee Relations Accounts Payable Customer

Relations

Payroll Processing Accounts Receivable

Shipping

Benefits Administration Accounts Reconciliation

Receiving

Policy Analysis Billing/ Collections Purchasing

Proposal Writing Budgeting

Experience

Advanced Precision, Inc., Sparta, NJ Sept.

2001 to Feb 2013

Human Resources Administrator Sept.

2001 to Feb 2013

. Researched and applied personnel policies and regulations, reviewed

and modified compensation/benefit plans to meet guidelines and locate

competitive rates

. Created and maintained accurate and detail-oriented personnel records

management system

. Created, monitored and managed organizational awards/bonus program

. Represented organization at annual insurance audits, personnel-related

state investigations and audits, and during EEOC investigation

. Served as intermediary between staff and management, resolved any

staff disputes as required, fielded questions and work-related

problems, assisted employees in resolving benefits issues

. Advised managers on sensitive issues such as equal opportunity

employment and workplace harassment

. Processed payroll and overtime for up to 27 employees using Paychex

. Planned and conducted new employee orientation, ensured all new

employee paperwork was complete and in compliance with policies;

created, maintained and updated all employee records, maintained

confidentiality of all employees' information

. Ensured all company records and reporting adhered to all federal and

state regulatory and compliance requirements i.e. OSHA, EEOC, Right

to Know

. Tracked and reported on all vacation/personal days for all employees

. Updated and distributed Outlook Calendar with all meetings, vacations,

events

. Ensured all State and Federal posters were up to date and prominently

displayed

. Created and placed ads to fill positions, screened applicants, set up

interviews for managers and extended job offers

. Assisted in registering company for FDA compliance

. Completed and submitted all forms required by State / Federal

guidelines for small business

i.e. Community Right to Know, Insurance

Census, Disability, Unemployment

Office Manager Sept.

2001 to Aug 2008

. Prioritized projects, managed time, directed all support services,

such as mail, phone, records, calendars and email, was able to multi-

task and meet deadlines in a fast-paced office

. Prepared and reviewed staff and department schedules for 20 - 27

employees

. Provided continuous, positive customer service, maintained

communication via verbal and written communication, followed up with

concise written record of conversation for appropriate management team

member

. Managed office supply purchase, distribution and storage

. Worked directly with vendors to maintain supplies of all necessary

goods for office and shop

. Improved internal procedures and policies

. Designed and updated forms for Job Processing, Daily Work in Progress

reports, Certificate of Compliance

Experience (continued)

Advanced Precision, Inc., Sparta, NJ

Office Manager, cont. Sept.

2001 to Aug 2008

. Ensured that facilities were maintained and adhered to all regulatory

and compliance requirements

. Cooperated with senior personnel to ensure smooth support operations

. Formatted, updated and utilized accounting software Intuit QuickBooks

and MYOB

. Assisted in obtaining and maintaining ISO 9001 and ISO 13485

Certification

. Trained incoming personnel in all aspects of this position

. Improved policies and procedures including: Create procedures for

various jobs, updated company handbook annually, researched and

presented proposals for company infrastructure upgrades, including

updating phone and alarm systems, server system, coordinated creation

of new website with designer and management

. Performed clerical duties including: Created new job process tickets

for all incoming projects, maintained customer contact throughout

projects, issued invoices and packing slips for completed projects,

created Certificate of Compliance reports as required by customer,

packed and shipped as per customer's request, created and maintained

job list for daily review by management/client, maintained phone lists

for customers and vendors, made all travel arrangements, reconciled

travel expenses

Accounts Manager / Bookkeeper Sept.

2001 to Aug 2008

. Managed all aspects of A/R and A/P, G/L postings, journal entries,

bank and account reconciliations

. Prepared all reports for month, quarter and year end in $2+ million

revenue company

. Researched and resolved discrepancies with customers and vendors in a

timely and professional manner

. Contacted clients regarding account balances, coordinated collections

as needed

. Assisted in assembling reports for federal and state tax returns

. Trained incoming personnel in all aspects of this position

Other Employment

TBC Color Imaging, Inc., Teterboro, NJ

Sales Associate and Account Manager June

1999 to Aug. 2001

. Manage client relations from cost estimates, digital art preflight,

project management, print layouts, QC, client approval process, and

shipping/delivery of prepress materials to printer

. Maintained client relations regarding projects in onsite and

offsite production meetings throughout project duration

Production Assistant / Production Manager/ Billing

Nov. 1992 to June 1999

. Review specifications, create job orders, distribute work to various

department for timely production

. Develop and maintain production schedules for 12 employees in

five departments

. Prepare cost estimates, coordinate with appropriate sales member

to forward to client

. Contact clients as needed to complete projects, download

customer files from email and FTP sites

. Keep project billing sheets current and forward to billing

department at project completion

. Enter, print, mail and file daily invoices.

. Package and ship via UPS, Fedex and courier service as required by

projects/clients

Education

St. Francis College, Loretto, PA Political Science Major/ Spanish

Minor (2 Years)

University of Delaware, Newark, DE Political Science Major/

Spanish Minor (2 Years)

Community Leadership

Volunteer for Family Promise from 2008 to present

Volunteer as Religious Education teacher at Our Lady of the Lake

Church from 2003 to present

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