Rochester, New York ***** 585-***-****
acavqz@r.postjobfree.com Quincy J. St. Louis, MCSA, MCP, Security+,
Network+
Objective Network Support Technician seeking opportunity.
Certifications held include (EFI certified, Konica
Minolta Certified, Microsoft certified systems
administrator, Security+ and Network+). Excellent
problem solver, friendly - with a reputation for
high-energy work ethic and commitment to customer
service.
Experience 2009--Present ESL Federal
Credit Union Rochester, NY
Network Support Technician
Ensure that the ESL PC and Winterm devices are
stable and available to support members and
internal business units at all times:
. Provide technical support for all PC, Winterm
and other PC related equipment and devices.
Troubleshoot complex problems
. Ensure that all PC and Winterm devices operate
at peak performance and that key devices are
properly backed up, maintained and electronically
secured (anti-virus, critical patches, etc.)
. Schedule changes in accordance with Change
Management policies and procedures
. Provide 24X7 production support on a rotating
basis. Provide second tier support to Help Desk
specialists and assume responsibilities for
escalated work orders. Back-fill Help Desk
specialists when resources are low to ensure calls
for assistance are answered within stated service
levels
. Perform onsite repairs to PC and related
equipment as needed
. Support and maintain workstations at business
continuance site
Ensure standard and proprietary applications on
host systems and workstations are reliable,
perform appropriately and are maintained at
current version levels:
. Provide technical expertise toward the
installation, configuration, testing and
maintenance of applications
. Troubleshoot and resolve problems
. Administer host systems and keep them at current
security levels after properly testing for
compliance
. Maintain prescribed rotation of reliable server
backups to disk and tape and ensure the ability to
restore through periodic testing. Utilize imaging
technologies to ensure bare-metal restoration
capability of key systems
. Take ownership of projects assigned by the
Network Servises Supervisor
. Maintain host systems at business continuance
site
Provide collateral support for Telecom Analyst
related support activities as needed. Maintain
current and sufficient levels of knowledge to
effectively:
. Provide Tier I technical support for all
telephone circuits and devices
. Provide technical support for ATM circuits and
telecommunications equipment
. Ensure that all telephony servers operate at
peak performance and are always properly backed up
. Assist with the installation, maintenance, and
troubleshooting of low-voltage cabling.
. Provide Tier I cellular and smart phone support
for functional and operational issues.
Ensure that strong partnerships exist with all
internal clients and external suppliers:
. Approach each client interaction with the intent
of providing exceptional service
. Provide technical consulting on PC or network
related issues
. Work effectively with suppliers
2008-2009 Time Warner Cable
Rochester, NY
Technical Operations Specialist
Work with other departments, ISPs, or business
partners to resolve problems as quickly and
efficiently as possible. Successfully meet or
exceed TWC's call performance metrics including
call monitoring and agent call statistics.
Generates sales by utilizing bridging. Completes
summary reports of activities, timely completion
of repair order paper work and opening, updating
and closing Remedy trouble tickets. Strong working
knowledge of all Windows Operating Systems.
Knowledge or Apple/Mac Operating. Ability to
identify and troubleshoot computer/cpe
(HD/TV/Telephone) problems, hardware/software
problems, and networking issues: TCP/IP, routing,
DHCP, DNS. Strong analytical and problem solving
skills.
2006-2008 Info Advantage
Network Administrator \Desktop Support Specialist
Manage local and remote servers (24)
Manage 400+ remote\local desktops
Manage 200+ remote\local laptops
Image Laptops and Desktops with Acronis imaging
software
Configure Laptops\Desktops to use existing
wireless connection
Troubleshoot and repair Desktop\Laptop\Server
hardware and replace parts as needed.
Backup new user and existing user data to server
to create redundancy
RMA bad parts (laptop, server, desktop) that are
under warranty
Keep track of inventory
Troubleshoot and fix end user issues & computer
systems. (apps, programs etc)
Experience with Symantec backup exec and VERITAS
software
Implement plan to backup remote servers using the
necessary remote agent.
Experience with exchange server 2003 (Backing up
exchange Information Store and restoration of
individual mailboxes)
Experience with IIS (Dreamweaver), and setting up
VPN'S and Web servers.
Active directory experience
GPO (group policy) experience
Configure Mobile phones (Treo, IP) to Use outlook
web access.
Troubleshoot connectivity issues with mobile
phones.
Update software on phones as needed
Troubleshoot remote site connectivity issues
Travel to remote site if issue cannot be resolved
remotely
Configure routers at remote sites.
Establish secure VPN connection back to main
office
Projector experience
Setup video conference to remote sites (four sites
simultaneously) using broadband connection
Configuring AS\400 clients
Configuring Lotus Notes clients
Configuring Citrix clients
2003--2006 Eastern Copy
Products Rochester, NY
Network Technician\Integration Specialist
Provide solutions to printing issues (various
applications, quark, adobe distiller, adobe
illustrator, Microsoft office etc)
Setup various operating systems (OS) to print
Unix, Novell, Mac
Troubleshoot print controllers and various print
queues
Troubleshoot computer systems and determine issue
and replace parts as needed
Setup small business networks which consisted of
Microsoft small business server and Linux file
server (Samba server)
Setup wireless printing (using Linksys Access
point)
Setup customers with paperless faxing (incoming
faxes are routed to specified directory on the
network, email or Ftp server)
Configure incoming faxes to be forwarded to Email
or Ftp server
Configure copier to scan to Folder, Email, FTP
Demonstrate to customers all scanning and printing
methods mentioned above.
Use Cygwin and Tera Term to write code to Copier
HDD
Assist administrator in adding systems to the
domain
Provide support to various end user issues
Research issues and provide solution to end user
Travel to customer site whenever issues could not
be resolved remotely
Keep track of inventory and provide count to upper
management
Computer -
Related Education Intro to networking
Data communication and networking
Microsoft office 2002
Building and Maintaining the PC
Technical writing
Education/Certifi 2007-current Empire State College Rochester, NY
cations Currently working on B.S. in Management
Information Systems. 12 credits remaining
AAS in Computer Information Systems from Monroe
Community College
Network+ certified
Comptia Security + Certified
Microsoft server 2003 certified (MCP )
Microsoft Certified Systems Administrator (MCSA)
(New Horizons, Rochester NY) Configuring Windows
server 2008 active directory domain services
(New Horizons, Rochester NY) Certified Ethical
Hacker (CEH)
(New Horizons, Rochester NY) Citrix presentation
server 4.5
(Simpana's headquarters in NJ) Commvault
administration for simpana version 8.0
Skills \Protocols Working knowledge and hands on experience with DNS
DHCP,VPN, WINS, RRAS, experience
Hands on experience with Terminal services
VSS and NBackup experience (previous version
software)
Hands on experience with WSUS, SUS and the GPO's
that apply
Remote Administration, VNC, experience
Integration of Windows OS with Linux OS
Vmware experience in Linux (Suse Linux 10.2)