Customer Service Sales
Resume:
James R. Cardenas
**** ****** *****, *** *******, TX 78250
*************@*****.***
Profile
- Successful in commission based sales.
- Experience in a high volume sales center.
- Experience using active listening skills and probing questions.
- Excellent working knowledge of personal computers; Microsoft Word, Excel,
Power Point, Office.
- A team player that can follow directions well and directly.
- Strong communication, problem solving, multi-tasking and attention to detail
skills.
Employment History
RedVentures
San Antonio, TX July 2012 – August 2013
Sales Agent
- Sold Direct TV in a fast paced, goal oriented sales center.
- Consistently in the top 25% of the business.
- Met and exceeded several metric goals every month of employment
- Stayed informed and educated about competition and changes in the
market on my own time in order to maximize every opportunity for a
sale and max out my comp plan.
Xerox - Acs February 2012 – July 2012
San Antonio, TX
Customer Service/Order Status Agent for Sam’s Club
- Answered Calls in a high volume call center.
- Used probing questions to assist members in a wide variety of
issues; ranging from membership/account issues to website
issues.
- promoted to back office position within my first 90 days of
employment
- worked with various carriers and vendors by email and phone, to
find lost or late orders placed by our members.
- met and exceeded daily, weekly, and monthly goals in quality,
and work produced.
Intech Southwest 2008 – 2009 Offseason Job
San Antonio, TX 2006 - 2007
Shipping and Receiving Clerk/Warehouse
- Picked orders and packed them for shipment
- Received and palletized incoming shipments
- Organized inventory using laptop and handheld scanner
- worked closely with sales department
- Extensive filing and general office duties
- kept an organized record of incoming and outgoing shipments/orders
Marriott Reservations 2007 – 2008 Offseason Job
San Antonio, TX
Customer Service Representative
- Answered calls in call center environment
- Used active listening and probing questions to find the correct
accommodations for each caller.
- Went through a four week training period with customer service as well
as sales training.
- Used multiple programs simultaneously on every call.
- Showed compassion, empathy and patience on every call.
West Telemarketing
San Antonio, TX May to Aug 2003 Summer Job
Customer Service Representative
- Answered calls in call center environment for Cricket Wireless
- General customer service including billing and technical support
- Use of multiple screens and multitasking
AFL –Arena Football League
Professional Athlete
Arkansas Twisters March to August 2007
Austin Wranglers March to August 2008
Corpus Christi Sharks March to August 2009
Education
UTSA/Northwest Vista 2010 to present
Bachelor of Science in Kinesiology/ Health
Texas A&M University at Kingsville 2001 to 2005
Bachelor of Science in Kinesiology/ Health
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