Samantha Ann De Zee

**** *** **** **** **

Lakeland, FL 33809

Phone: 813-***-****

Alt Phone: 863-***-****

acavoa@r.postjobfree.com

Objective

* To obtain an Office(Clerical)/Customer Service position in which my

customer service skills, bookkeeping, personal, clerical and general

office skills will contribute to greater office efficiency and

productivity. Seeking a Word Processing Receptionist/Secretary

position which will require me to utilize my computer knowledge,

strong people skills, organizational abilities, and business

experience.

Ability Summary

* Computer literate in Microsoft Word, Excel, Front Page, Power Point,

Money, ANY Windows OS, Mac OS, and Linux OS Program. GIMP 2; Picnik;

Steam; VALve; Frontpage. C++ Visual, AS-400, Accellos, SAP.

* MSPaint and Adobe Programs. Set up and maintain web pages: HTML and

XTML coding.

* Terminal, M-DOS.

* Years of Experience with Computers: 19+ Years.

* Up to 160wpm Aprox. 10,000 ksph

* Nice phone etiquette and customer relations, excellent phone and

communication skills. Clerical tasks, multiple phone lines,

scheduling, dispatching, data entry, 10-key.

* All OS: All Windows; Linux; Ubuntu; Kubuntu; MAC.

Employment History

Receiving/Shipping CSR

05/2013-09/2013 (Laid off)

Commercial Warehousing/Coca Cola Auburndale, FL 863-***-****

* Pulls orders accurately in preparation for prompt shipment and

verifies and enters receipt of incoming shipments. Responsible for

counting, storing, replenishing, and rotating stock in the warehouse

or stockroom on a daily basis.

* Advanced ability to understand documents. Strong handwriting skills,

accellos, SAP, other various windows applications-

* General knowledge of warehouse/stockroom procedures.

Office Administrator

10/2010 - 03/2011

TruGreen Plant City, FL 888-***-****

* Answering multiple phone lines and directing calls to appropriate

departments/people.

* Scheduling sale and residential appointments for landscaping &

chemical treatments.

* Communication to outsources such as soliciting sales calls to local

businesses.

* Data Entry of potential sales, current customer info, outgoing jobs.

* Organization of filing, incoming faxes, receipts.

* Errands as in getting lunches, retrieving information from local

businesses.

* Sales Dispatch for Sales representatives in residential neighborhoods.

Customer Service Representative

10/2009 - 02/2010

ICT Group Lakeland, FL 863-***-****

* Handling customer issues such as customer complaints, store

complaints, inquiries about products.

* Assisting in sales of different memberships and features.

* Clerical tasks as e-mails,

* Policy renewals of business memberships.

* Membership info as in pricing, features, events.

* Answering customer service calls for store locations, store hours,

product info.

JR Collector

09/2008 - 05/2009

Mid-Atlantic Finance Clearwater, FL 1-800-***-****

* Counseling clients on the matters of the finances towards their Car

Loan(s).

* Consonant with the latter's needs, goals and tolerance for risk.

* Answering and completing multiple calls a shift on a free

inbound/outbound phone line.

* Clerical tasks including filing, faxing, typing up several types of

documentations.

* Collecting, financially or repossession, on past due accounts of up to

120 days on car loans.

* Insurance tasks such as contacting the insurance companies for

verification, updating insurance information on loan.

Customer Service Representative

07/2007 - 09/2008

GC Services Lakeland, FL 863-***-****

* Handling customer issues such as phone service problems, PTPs, fees.

* Assisting in sales as changing phone plans, adding features to plans,

upselling phones.

* Clerical tasks such as faxing, e-mails, documenting calls.

* Plan renewals/upgrades assistance

* Transferring between departments throughout the company such as Tech

support.

* Answering automated inbound and outbound calls on a single phone

circuit.

* Working with AS-400, an in-house OS.

Education and Training

* Everest University: 2 Year College [Still Enrolled] (Associates in

Science) - Graduation 02/2012-02/2014

* Homeschooled: HS Diploma - 10/2006

Detailed References

Kristin House, Customer Service Representative

Salon Centric

Lakeland, FL

863-***-****

Business reference known for 3 year(s).

Cynthia Grimes, Office Administrator

Morgan

Lakeland, FL

863-***-****

Business reference known for 9 year(s).

Heather Wade, CSR

Books-A-Million

Lakeland, FL

863-***-****

Business reference known for 7 year(s).

Contact this candidate