Administrative Assistant, Customer Service
Resume:
Holly Wilson
*************@*****.***
Objective: To obtain a Data Entry Clerk position where my skills and
experience will benefit Legal Photocopy Service.
Summary of Qualifications: Strong customer service skills, excellent phone
etiquette, proven verbal and written communication skills, ability to multi-
task successfully, MS Word, Excel, Power Point, Publisher, Outlook, and ten
key by touch.
Employment History:
Gaia Hotel and Spa Anderson, CA
11/12-Present
Front Desk
Welcomed and checked in guests. Created reservations. Encouraged guests to
sign up for privileges program. Upsold rooms. Referred guest to local
attractions and provided driving instructions. Worked independently. Used
problem solving to resolve guests issues. Answered multi line phone.
Accurately handled cash.
Red Lion Hotel Redding, CA
7/11 - 11/12
Front Office/Transportation Agent
Greeted and checked in guests. Made reservations. Sold rooms to walk-in
guests. Promoted services and products. Ensured customer satisfaction
through problem solving. Answered multi line phone. Performed cashiering
and balanced own bank drawer. Safely drove guests in shuttle van.
Institute of Technology Redding, CA
9/10 - 3/23/11
Externship Coordinator Assistant
Calculated weekly time sheets. Generated student call slips. Assisted with
graduation paperwork. Prepared externship packets. Checked in students for
externship orientation meetings. Made follow-up calls to graduated
students. Contacted students to request missing timesheets. Scheduled
appointments.
US Financial Mortgage Corp San Jose, CA
8/07 - 3/08
Administrative Assistant
Supervised transition of 50 employees from ComUnity Lending. Managed the
front office. Completed new hire packets and Human Resource forms. Trained
staff on new mortgage software. Processed Accounts Payable. Performed data
entry. Checked mortgage files for compliance violations. Ran credit
reports. Maintained office equipment. Ordered office supplies.
ComUnity Lending San Jose, CA
1/05 - 7/07
Administrative Assistant
Managed the front office. Completed new hire packets and Human Resources
forms. Trained staff on new mortgage software. Ran credit reports.
Processed Accounts Payable. Ordered supplies. Maintained office equipment.
Checked files for compliance violations. Performed data entry.
Warda Enterprises Inc San Jose, CA
1/03 - 12/04
Accounts Payable Assistant
Processed Accounts Payable and Accounts Receivable. Performed Customer
Service through over the counter sales. Administered billing and
collections calls. Completed certified payroll reports. Posted deposits.
Ordered Supplies.
Education:
Institute of Technology Redding, CA
1/10 - 3/24/11
AAS Degree - Human Resource Administrator
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