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Customer Service Engineer

Location:
Maumelle, AR
Salary:
56000
Posted:
November 11, 2013

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Resume:

EVIN P. ANDERSON

**** ******** **. • Jacksonville, AR 72076

501-***-**** • acavkc@r.postjobfree.com

EDUCATION

University of Arkansas Fayetteville, Arkansas

BSE in Industrial Engineering December 2012

Minor in Mathematics

• Honors: AAIE Taha Scholar, AAIE Etien Scholar

WORK EXPERIENCE

Baptist Health Little Rock, Arkansas

Senior Management Engineer June 2012 Present

• Perform profitability analytics and forecasted revenue for over

70 cost centers.

• Co lead labor management evaluation utilizing statistics,

national benchmark, and workflow analysis.

• Create labor budgets by tracking productivity, budget figures,

and expected costs.

• Develop tools to streamline manual processes using Microsoft

Office, VBA, SQL, and JavaScript.

• Lead performance improvement projects involving more than

30 supervisors, directors, and VPs.

J.B. Hunt Transport Services, Inc. Lowell, Arkansas

Dedicated Contracting Services Intern June 2011 – June 2012

• Monitored and audited delivery services for 5 local distributing

centers

• Assisted in process improvement initiatives outside of the core

function of the department.

• Executed payroll for truck drivers for assigned local distributing

centers.

• Performed quality surveys for major J.B. Hunt customers and

assisted with customer service phone calls for

all Whirlpool deliveries.

LEADERSHIP EXPERIENCE

University of Arkansas Bowling Club Fayetteville, Arkansas

President August 2008 – December 2012

• Organized, planned, and participated in tournaments

• Managed yearly budgets of over $6,000 and raised over $2000

from fundraisers.

• Successfully petitioned the Club Sports Council for a budget

increase of $1000.

• Elected as a student representative in the Club Sports Advisory

Council; Voted on proposed bylaws and reviewed/approved club budgets.

• Organized, planned, and attended recruiting events resulting in

the addition of 40+ members.

SKILLS, ACTIVITIES & INTERESTS

Technical Skills: Minitab, C++, Java, JavaScript, Python, R, Excel/VBA, AutoCAD, SQL

Certifications & Training: Familiar with Lean/6 Sigma and Change Management principals

Activities: Bowling, Programming, Camping, and Cooking

Interests: Competitive Bowling, Recreational Programming, and Trading.



Contact this candidate