Customer Service Technician

Roger Loeffelholz Home phone 763-***-****

***** **** ** ** **** Phone 763-***-****

Coon Rapids, MN 55433 acavhz@r.postjobfree.com

DETAIL ORIENTATED, TEAM PLAYER, FOCUSED

Qualifications Summary

20+ years of customer service experience; 10 years of supervising/ leadership and training,

10 years as an engineering technician. Proven ability to provide problem solving skills and

technical support to promote understanding and growth within a the team.

Technical Skills

Analyze troubleshoot & repair of digital/analog circuits

Refurbish cosmetics of cellular phones and laptops

Cellular phones (GSM, TDMA, CDMA)

Laptops (IBM, DELL, HP, COMPAQ)

Install /replace/maintain electronic meter reading systems

Individual and team work environment

Management Skills

Supervise employees/technical training of individuals

Assist in inventory and bookkeeping procedures

Provide one - to - one customer service

Business to business customer service

Train and manage team members

Experience

Express Point Technology Services February 2006 to March 2012

Electronic Technician

IBM I Dell/ HP/Compaq level 3 laptop repair

HP (Cornerstone) circuit board pass/fail tester

56168/80 pin SCSII IDEI SAT AI laptop hard drive repair

Money Gram machine, repair/ refurbish

Entronix International November 2000 to July 2005

Certified Engineering Technician

Level 3 repair on cellular phones (Nokia/ Benefon/ Kyoceria)

Service P.C. Partners June 1999 to November 2000

Certified Engineering Technician

Motorola Cellular Certification

Motorola/ Nokia level 2 cellular phone repair

Résumé of Roger Loeffelholz Page 2

Motorola Cellular Subscriber Group February 1998 to June 1999

Repair Technician

Preformed in-depth cellular phone repair by consulting schematics

Assist engineering with rework of design

Testing and responsible for daily quota of phones

Des Moines Water Works January 1996 to February 1998

Installation Technician

Investigation of water meter system

Servicing/ repair of water meter systems

Installation of new electronic meter reading system

Customer service

Hy-Vee Foods, Inc. June 1986 to October 1995

Assistant Manager/ Sales Associate

Cashier

Food preparation clerk

Sales clerk

Ordering stock

Bookkeeping

Product packaging

Janitorial duties

Supervising employees

Education

Anoka Ramsey Community College

Expected completion date December 2013

Applied Engineering Biomedical Technology (AS)

Biomedical Technologist (AS)

Business, Industry & Technology (AS)

Biomedical Core (Certificate)

Biomedical Technician (Certificate)

Clinical Research Professional (Certificate)

Documentation/Configuration Management for Biomedical Industry (Certificate)

Quality Systems for Biomedical Industry (Certificate)

Northeastern Iowa Community College May 1995

Electronic Engineering Technology (AAS)

Scott Community College May 1988

Business Administration (AA)

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