Customer Service Medical Assistant

Gina R. McCrimmon, CMA, RMA

**** ****** ***** ( Clemmons, North Carolina 27012

336-***-**** - Mobile ( *************@*****.***

EXPERIENCE

HOUSE OF LIFE FAMILY PRACTICE ~ Winston-Salem, NC ~ 8/13 to Present

Registered Medical Assistant

> Escort patients to back office: inform patient on medicine

prescriptions, ask questions regarding their appointment, urinalysis,

observe routine visits, clean down rooms

> Perform EKG's and prep room for OB/GYN visits

> Take vitals, refill prescriptions, perform pregnancy tests, order lab

work

> Provide injections including immunizations, testosterone, steroids,

nebulizers

> Assist with sterile procedures such as biopsies

KARMA DAY SPA ~ Kernersville, NC ~ 6/11 to 3/12

Massage Therapist

ASTHMA & ALLERGY ASSOCIATES ~ Winston-Salem, NC ~ 5/06 to 3/10

Office Manager

> Handled all aspects of office function including accounts receivable /

accounts payable, payroll entries, approval of vacation and earned

days off, scheduling patients for main office and two satellite

offices; posted patient payments and insurance checks; handled

physicians' travel arrangements. Assisted with front desk duties as

needed. Disbursed end-of-month reports to accountant. Accountable for

vendor coordination.

> Monitored tenants' rent payments ensuring timeliness. Provided

excellent customer service; listened to and resolved patient

complaints or issues; followed up to ensure patient satisfaction.

EPILEPSY INSTITUTE OF NORTH CAROLINA ~ Winston-Salem, NC ~ 6/05 to 5/06

Medical Records Clerk / Front Desk Receptionist

> Assisted nine physicians in filing medical records, faxing

confidential reports and claims to other physicians and insurance

companies; handled co-pays and disability claims. Pulled charts and

printed superbills.

> Greeted patients personally or via telephone; answered six-line

telephone system and directed calls to appropriate party. Checked

patients in and out; collected co-payments; scheduled appointments.

EDUCATION

Living Arts Institute ~ Winston-Salem, NC

Medical Assistant / Diploma 2013

Massage Therapy / Diploma 2011

Forsyth Technical Community College ~ Winston-Salem, NC

Certificate in Phlebotomy ... Certificate in CNA I

Course of Study: Introduction to Nurse's Aide

American Heart Association ~ CPR / BLS

Activities: Member, Medical Association Student Club

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