Quality Control Technician

PROFILE

Murale Kandiah is a Microsoft certified professional with 5 years of

experience, specializing in desktop support, configuration and

networking. Easy to work with, in both a collaborative environment and

independently, he delivers excellent end user experiences while utilizing

his analytical and IT skills to solve problems in a timely manner or

escalate them appropriately.

CERTIFICATIONS

. CompTIA A+ Certified

. CompTIA Network+ Certified

. Microsoft Certified Technology Specialist-Windows 7 Configuration (MCTS)

. Enterprise Desktop Support Technician on Windows 7(MCITP)

. Microsoft Certified Solutions Associate (MCSA)

KEY SKILLS

. 6 Years of extensive experience in the installation, imaging,

configuration and troubleshooting of Windows

9x/2000/2003/XP/Vista/Windows7

. Proficient in Network Protocols, VPN, WAN and LAN using Windows Operating

Systems

. Knowledge of wireless standards bodies and 802.11 a/b/g/n network

technologies

. Ability to work with data topologies

. Knowledge of TCP/IP and Serial based networks & knowledge with Active

Directory and Domains

. Configuration and troubleshooting proficiency in Desktops, Laptops and

Printers (HP, Dell, Lexmark, Kyocera, Minolta, Toshiba, and Xerox)

. Strong working knowledge of Service Desk utilizing ITIL processes and

data security.

. Proficient in Microsoft office Products

. Familiar with Cisco Call Manager, Cisco Unity (voicemail), BlackBerry

Enterprise Server.

PROFESSIONAL EXPERIENCE

IBM Canada/Rogers Communication Inc 8200 Dixie Road, Brampton, ON

February 2011 - Present

Advanced End User Support Technician

. Provides support for a large (3500+) user base network in the corporate

office

. Contributing team member for the "Rogers Refresh/Migrating Project"

(Hardware, Windows 7.Office 2010)

. Deploying windows 7 using SCCM,LTI, migrate user profiles from XP to Win

7

. Troubleshooting to resolve network connection issues, encryption issues,

data retrieval and backups, Corporate Applications, outlook connectivity

issues, and network printer problems.

. Supports Mac products, Black berry, Samsung devices

. Installs, configures, maintains and repairs computer equipment (including

laptops, desktops, communications equipment, local area network,

equipment and peripherals)

. Creates, Add/Remove Group policies, Permissions, Software licenses on DRA

. Performs administrative activities to maintain efficient day-to-day

system operation, including the running of data recovery procedures on

damaged volumes

Halton Hills Hydro, 43 Alice Street, Acton, ON

September 2010 - December 2010

Desk side/Network support Technician.

. Migrated operating systems to Windows 7

. Upgraded Software such as AutoCAD, ArcGIS, Legend to latest versions

. Upgraded Microsoft Office Package to Office 2010, user support and

outlook setup

. Provided ongoing support on Windows 7, VMware, IBM series issues.

. Documented all solutions for windows 7 technical issues.

. Set up XP Mode virtual machines for the Engineering and billing

departments, interface with non compatible and earlier version

applications.

. Installed non compatible software in Windows XP Mode and assist users

with Virtual Machine and technical issues.

eHealth Ontario, 1900 - 415, Yonge Street, Toronto, ON

March 2010 - April 2010

Desk side Support Technician

. Provided in house support for end users in Cooperate IT environment

(Remotely, In person, Phone)

. Upgraded hardware and software (Desktops, Printers, Scanners, Accounting

and Auditing Software),

. Troubleshot network issues and repair hardware failure

. Prepared laptop/workstation for new users, creating network drives,

Mapping networking drives and printers

. Tracked work orders in remedy, providing status updates for users

. Documented and updating all supporting information as required

. Ensured Public safety data sharing and data storing

NEXICORE, 380 Bentley Street, Markham, ON

October 2009 - March 2010

Laptop Quality Control Technician

. Performed "Quality Control" and tested functionality of repaired Laptops

. Ensured the resolution of problems by comparing customer complaints

against Laptop functionalities, and make sure all problems have been

resolved

TMS FINANCIAL SERVICE, 3300, McNicoll Avenue, Toronto, ON

January 2007 - May 2009

Technical Support / Help desk analyst

. Provided continuous user assistance on software and hardware issues.

. Created user accounts, applied policies, created network drives, and

added network printers supporting user experience.

. Break/fix laptops and desktops.

TRIPLE CROWN BAR AND GRILL, Scarborough, ON

August 2003 - January 2007

Cook

. Expedited and assisted in meal preparation for a busy local restaurant.

.

EDUCATION

CDI COLLEGE, Toronto, ON

2004

Network & Internet Security Specialist Diploma

1050 hours hands-on and classroom training included coursework and

examinations for a Microsoft

Certified System Engineering (MCSE), A+, Network+, Security+, CCNA and

Linux.

CCNA&CCNP(R&S)

2012

Cisnet Inc, Mississauga

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