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Customer Service Manager

Location:
Grandville, MI
Salary:
38,000
Posted:
November 10, 2013

Contact this candidate

Resume:

B renda A. Sanders

**** ********** ***** ** #*

Grandville, MI 49418

616-***-****

acaust@r.postjobfree.com

Education

**** *.*. ******** ************** Anchorage, AK

Wayland Baptist University, minor Human Resource Management

Areas of study: Managerial and Financial Accounting, Organizational Behavior, Information Systems, Business

Law, Structure and Process of Organizations, Principles of Management, Principles of Supervision. Human

Resource Management.

Experience

Kelly Services Grand Rapids, MI 2013-Current

Vendor Management Coordinator

Facilitating the hiring process of IT contract employees for Priority and Spectrum Health by using Peoplefluent

and managing relationships between the client (hiring managers) and the approved vendors.

Maintain, create, modify, deliver reports to client utilizing Business Intelligence

Extensive use of complex excel spreadsheets

Account reconciliation

Onboarding/Training of new Vendors

Created over $172,000 worth of spend savings to client

Beacon Staffing Services Holland, MI 2012-2012

Talent Agent

Sales

Client Customer Service

Job Postings

Orientations

Test Administrator

Background Checks, Drug Screens

Full cycle recruitment for a multitude of clients in different industries

PMP- Personnel Services Petoskey, MI 2011- 2012

Temporary Administrative Services

Plan and coordinate activities for high-end clients

Front Desk

Concierge

Reservations

Northern Staffing Services Petoskey, MI 2009-2011

On-Site Staffing Coordinator

Coordinates staff scheduling to ensure adequate coverage and to meet demands of client

Supervision of over 165-213 temporary employees

Monitor reporting of staff hours

Counsel employees, termination of employees

Interact with employees to cover daily staffing requirements, including securing coverage for vacancy shifts,

open positions, and vacations.

Prepare and complete daily staff hours report, reporting problems with employee attendance as needed

Review daily punch detail report on each employee, verify hours worked, correct any errors, and identify

trends

Identifying and anticipating trends, utilizing them to reduce turn-over rates

Conduct orientation of new employees. Maintaining employee handbook and orientation packet

Compile, summarize, and analyze employee data, helping to coordinate training and workshops

Verify payroll accuracy for the Payroll Coordinator utilizing E-Time (ADP)

Report and investigate employee information related to work related injuries

Chugach Alaska Corporation Anchorage, AK 2002-2004

Compensation and Benefits Aide

HRIS data entry (CSS HRizon), report/data retrieval for three locations

Prepare and maintain the new hire benefit packets

Assist in the data collection for the compensation and benefit surveys

Administration of the short and long term disability, FMLA 401K, Separation plans, COBRA and QDRO’s

Troubleshoot employee questions and work with outside vendors to resolve

Data entry of benefit costs and leave dates into various systems, utilized ADP, Kronos

Research insurance costs and itemized invoices

Plan and administer the annual open enrollment process

Run reports from the HRIS for metrics reporting,utilizing reportsmith

Assisted in organization wide rollover to a Market Value Pay system, conducting wage and benefit surveys

and job description comparisons

Marriott Downtown Anchorage, AK 2002-2002

Assistant Front Office Manager

Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis

Work with managers and associates to carry out procedures ensuring an efficient check in and check out

process

Ensure guest and associate satisfaction

Maximizes the financial performance of the department

United States Air Force Brooks AFB, TX 1998-2001

Electronic Security Systems Analyst

TS/SCI Security Clearance

Monitor, process, analyze, and report friendly telecommunications vulnerabilities

Applies OPSEC/ESSA techniques to collected and processed data, identifying deficiencies and weaknesses

Receive, record, and correlate collected telecommunications data on which preliminary processing and

analysis has been performed

Evaluates results of ESSA activities in terms of accuracy, relative mission priority, and bearing on overall

OPSEC patterns or trends

Affiliations, Honors and Skills

References

Northern Michigan Society Human Resource Management- Current

Society Human Resource Management (SHRM) 2006-Current

WBU Anchorage Campus Student Chapter of SHRM 06-07

Secretary, Founding Member

Created format of membership meetings and meeting itinerary

Increased membership by 20%

Microsoft Office (all software programs)

Quickbooks, Peachtree, Timberline (accounting software)

CSS HRizon, ABRA (HRIS systems), Peoplefluent, Salesforce

Business Intelligence (Business Objects), Reportsmith

Available upon request



Contact this candidate