Customer Service Manager
Resume:
Timothy L Cowan
Julian, PA ***44
********@*****.***
KNOWLEDGE, SKILLS AND ABILITIES
Management, Coordination and Supervision
• Maintain records, correspondence and data bases
• Manage regulatory compliance
• Work with federal, state and local agencies, professional organizations and individuals
• Monitor government and private construction projects
• Develop and track budgets
• Manage contracts for resource inventories
• Supervise large work crews and volunteers
Research, Reports and Technology
• Develop and maintain databases, files and forms
• Windows XP, MS Office Pro 2003 & 2007 (Word/Access/Excel/PowerPoint/Outlook)
• Conduct file and literature reviews and compile reports
• Experience with GPS and GIS
• Conduct oral history interviews
Program Development and Multiple Tasks
• Work independently and creatively to develop efficient reporting methods
• Promote public education and volunteer contributions
RELATED EMPLOYMENT
• Cultural Resources Specialist, ICF Jones & Stokes, Seattle, WA, (2008-2009)
• Cultural Resources Specialist, BOAS, Inc., Seattle, WA, (2004-2008)
• Cultural Resources/Fire Rehab Consultant, BLM Field Office, Newcastle, WY (2001-2004)
• Cultural Resources Manager, Mount Baker/Snoqualmie National Forest, Mountlake
Terrace, WA (1998)
• Cultural Resources Program Manager, Black Hills National Forest, Spearfish, SD (1990-
98)
• Research Associate, Montana State University, Bozeman, MT (1985-90)
EDUCATION AND RELATED TRAINING
• Montana State University, BS, Sociology/Anthropology/Archaeology
• Pennsylvania State University, BFA, Fine Arts/History
• Media Presentation, Agreements And Partnerships, Contracting Officer’s
Representation, Contract Specification Writing, Customer Service, Conflict Management,
American Indian Concerns, Law Enforcement, First Aid/CPR
GENERAL QUALITIES
• Dedicated to individual empowerment
• Broadly experienced
• Familiar with government and industry
• Comfortable in public settings
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