OBJECTIVES

Plan and lead all aspects of technology/corporate projects and programs.

Deliver high quality products and solutions that surpass internal and

external client expectations. Drive organizations' growth through business-

centric project management, account ownership, and client relationship

management.

PROFILE

A dynamic senior project manager and a scrum master with more than 8 years

of project delivery experience in software development, systems integration

and enterprise-wide new technology roll-out. Skilled at managing large

programs as well as multiple concurrent projects with multi-disciplinary

teams. Acts as a liaison between business and technology groups. Possesses

strong cost control and budget management skills. Enhances synergy of

enthusiasm, commitment and collaboration amongst the team with people-

centric leadership style.

Competencies:

? Strategic Planning and Execution ? Client Relationship Management ?

Vendor Management ?Risk Management ?Resource Management ? Cost Management

WORK EXPERIENCE

OZGUL TURAN AND ASSOCIATES - PROJECT MANAGEMENT CONSULTANT - August 2013 -

Present

. First Canadian Title (3 month Contract) - Assignment involved managing

two large in-flight projects in a fast-paced environment. Implemented

Cisco Calabrio Call recording solution at call a center of 300 agents

and completed phase I of Business Intelligence & DataWarehousing

project that involved datamart design, data feed setup, data

governance, and web based dashboard development on MicroStrategy

platform using Agile methodology. Re-created schedules, budgets and

resource plans in less than three weeks. Managed vendor relationships.

Delivered comprehensive presentations to steering committees on a

weekly basis. Accelerated project delivery cycle by effectively

tailoring the standard project delivery method to the unique needs of

the projects and proper management of resource constraints. Closely

interacted with functional managers to articulate, acknowledge and

remove any barrier that introduced a high risk for the projects.

SENIOR PROJECT MANAGER - Sun Life Financial, Waterloo - September 2012 -

August 2013

. Own application development of a complex health insurance product and

two enhancement projects. Budget: $2M, Team Size: 75+.

. Responsibilities include but not limited to resource acquisition,

scope definition, estimate gathering, schedule development, IT budget

management and change management.

. Successfully led technology development workshops involving 17 work

streams. Developed alternative delivery models that addressed business

constraints for schedule, cost and resourcing.

. Reduced design, code and test cycle from 9 months to 6 months through

innovations in development process.

. Actively managed technology, resource and budgetary risks and issues

by interacting with diverse stakeholder base.

. In partnership with Product Management ensuring the requirements and

changes are adequately documented, impact analysis for changes

exercised, and stakeholders are informed.

. Report to a Delivery Director to ensure continued alignment with

strategic objectives.

. Supervise, mentor and train a project manager and a project assistant.

. Serve as Process Coach to ensure required documentation is produced

and SDLC standards (Waterfall) are adhered to.

SENIOR PROJECT MANAGER/PROGRAM MANAGER - BlackBerry, Waterloo - February

2011 - August 2012

. Successfully implemented enterprise wide Identity and Access

Management (IAM) solution, leveraging Oracle suite of products.

Completed data integration between IAM and SAP, Active Directory (AD),

MS Exchange, BlackBerry Enterprise Server (BES), and Facilities

Management System (FMS). Launched both web-based and mobile self-

service password reset (SSPR) and New Hire Provisioning (NHP)

applications. Established business and support processes for change

intake, release management, change management, incident reporting,

system administration ownership and ongoing maintenance. Managed

contracting process, vendor relations, and vendor deliverables. Led

global employee communication. Budget: $9M, Team Size: 40.

. Upgraded enterprise MS Communicator to MS Lync 2010 on BlackBerry

global network without any service disruption to 16000 users. Set-up

Lync federation with partners and carriers. Launched Lync group chat

as a new enterprise application and decommissioned off-support

infrastructure. Budget: $500K, Team Size: 10.

. Completed parity analysis to build the service support foundations for

internal adoption of new generation BlackBerry Z10. Developed the

program strategy, framed-up sub-projects and wrote scope statements

for each of the individual projects. Budget: $200K, Team Size: 5.

. Upgraded EDW/BI infrastructure, improved platform performance,

increased capacity and scalability.

. Provided subject matter expertise on ePMO projects to customize

enterprise resource management tools and processes.

SENIOR PROJECT MANAGER - Symcor, Mississauga- April 2007 - February 2011

. Reporting directly to Chief Technology Officer, led a team of 5 R&D

professionals, 5 designers, 3 Business Analysts, 8 developers and 4

testers to develop an enterprise application as a Scrum Master.

Applied Scrum Agile Methodology to run daily scrum meetings, led

release and sprint planning sessions, conducted sprint reviews/sprint

retrospective. Resolved technology and resource bottlenecks throughout

the development cycle, managed offshore vendor relationships, and

project budget. Delivered a high quality enterprise scale duplicate

document detection application within 6 months. Budget: $1.5M, Team

Size: 25.

. Managed off shoring of ATM Balancing operations. Maintained strong

relationship with technology and business stakeholders as well as 3rd

parties offshore. Ensured compliance with extensive internal and

external audit requirements. Completed transition of the business two

months ahead of the schedule and $100K under budget. Budget: $500K,

Team Size: 15.

. Successfully mitigated breach of contract risks by applying agile

delivery framework to a project that started 3 months behind schedule.

Ran daily joint meetings with application development team, the

infrastructure team and vendor resources 5 consecutive months.

Completed integration of packaged application with legacy systems on

time, thereby eliminating significant penalties for late delivery.

Budget: $500K, Team Size: 15.

. Spearheaded the first agile implementation project within the

organization, actively collaborated with PMO for wider use of agile

tools and best practices.

PROJECT MANAGER - BCS Global, Mississauga - November 2005 - March 2007

. Managed initiatives involving the design and implementation of IP-

based video conferencing services. Budget: $100 - $300K, Team Size: 8.

. Created SOWs, assisted in development of RFPs, participated in client

presentations, and produced detailed project plans.

. Engaged with business representatives to collect requirements for

fault reporting, order intake, circuit provisioning, and invoicing

processes. Ensured accurate documentation at all times.

. Built scalable and repeatable order intake, change management, and

service activation processes.

. Successfully initiated and launched partner video conferencing pilot

programs in the US, UK, and China.

IMPLEMENTATION SPECIALIST - BT Canada (formerly Infonet), Toronto - June

2003 - May 2005

. Managed carrier relations, escalations, and order prioritization.

. Worked with a global implementation specialist team to meet client

connectivity requirements around the world.

. Accelerated Sales engagement efforts by responding to RFPs, collecting

estimates, and writing proposals under tight deadlines.

. Significantly improved the service quality of Canadian operations by

ensuring quick turnaround on service activation requests and

facilitation of short implementation cycles.

. Elevated company customer satisfaction status from Rank#19 to Rank#3

amongst 25 partnering countries.

ADDITIONAL WORK EXPERIENCE

Project/Account Manager - Probil Inc, Istanbul Turkey - January 1998 -

April 2002

Junior Project Engineer - Evre Security Systems, Istanbul, Turkey -

September 1996 - October 1997

EDUCATION and CERTIFICATES

2005 Project Management Professional (PMP) - valid until

September 2015

1996 B.Sc. Electrical Engineering, Yildiz Technical University

Istanbul, Turkey

TRAINING

2013 Cloud Computing, Deloitte

2013 Effective Internal Consulting, Sun Life Financial

2012 Program Management (PgMP) Professional Training, Element K

Corp.

2011 elevati(on): Managing Up

2009 ScrumMaster Certificate, Scrum Alliance

2008 Project Recovery, Symcor

2008 Influence Skills: Getting Results without Authority,

Learning Tree International

2007 Management Skills, Learning Tree International

2007 Project Management for Software Development, Learning Tree

International

1 TECHNICAL SKILLS

IBM Clarity, ChangePoint, SAP Cost Management, MS

Word/Excel/PowerPoint/Visio/Project, IBM Lotus Notes, MS Exchange, MS

SharePoint, Enterprise Architect, SOA (Software Oriented Architecture), ESB

(Enterprise Service Bus), IAM ( Identity and Access Management), Oracle,

SQL, .NET, J2EE, Mainframe, JIRA, HP Quality Centre (QC).

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