Customer Service Manager

Tamara Bradford

**** ****** ***

Reno, NV. *****

775-***-**** Cell 775-***-**** Home

acau6p@r.postjobfree.com

Objectives:

To obtain employment with a company who provides growth and stability. Honest

dedicated person whom takes pride in all job requirements in a timely and professional

manner. I believe that teamwork and communication with higher management is a big

part of being able to provide excellent customer service and a solid work environment.

With over 35 years in customer service and 25 years in Management, I have the

knowledge and skills to achieve any task at hand.

Employment:

Nevada Health Systems (Manager) 2008-2010

• Trained and monitored employees to ensure smooth operation of all programs.

• Oversaw call center to ensure customer satisfaction goals were consistently met.

• Evaluate and prepare reports on a weekly and monthly basis.

• Provide incentive to increase productivity by offering employees awards.

Gem’s TV (Customer Service) 2004-2008

• Entered data, resolved customers orders in a professional timely manner.

• Strict verification on “ALL orders to maintain accurate billing purposes.

”

• Very high volume inbound call center.

Bender Warehouse Company (Logistics) 2002/2003

• Cold calling other businesses nation wide to promote Logistics strategy.

• E-mailed suppliers, contracts, and other important documents.

• Able to determine the most cost-effective procedures.

Motel 6 (Manager on duty) 2001/2002

• Greeted, registered and confirmed reservations for hotel guests.

• Reviewed account information and charges with guests during checkout.

• Updated team members about changes in products, services. Pricing and

policies.

Bob Thain Productions (PRCA Assistant Manager) 1997/2001

• Completed and mailed all customer invoices and tickets.

• Managed, monitored, trained, well over 45 employees.

• Import and Export data into a T-1 dialing system.

Education:

Los Rios community college GED/Business Law

Truckee Meadows community college Graphic design

Achievements:

Certificates on providing excellent customer service at Gem’s TV. Certificate in Graphic design

and #1 Sales associate for seven months at NHS then promoted to Management after a

year of employment. I am DOT certified, DHL Driver, and Site Supervisor for UP railroad. Also

have experience as a security officer and Logistics.

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