Manager Customer Service
Resume:
Profile
I enjoy leading community service projects, events or training others,
whether it's on personal fitness & nutrition or on business applications
professionally. I am looking to form a long-term commitment with an
organization that fosters leadership, human engagement, dynamic sales and
service alongside utilization of best business practices.
Experience
Loss Mitigation Specialist, IBm/Seterus; Beaverton, OR - Sept. '13-Present
Evaluate customer's delinquent mortgage loans for modifications or
forbearance programs
Communicate directly with underwriters on account resolution within
compliance standards
Multi-task using 5 computer programs in addition to contacting customers
for resolution as needed
Manager in training/b2b Rep, Verizon; Beaverton, or-June '13-Sept. '13 &
Feb. '11-Feb. '12
While working as a manager in training through out 3 different regions, I
consistently accounted for an average of $30,000 in weekly store inventory
for the 2011 Fiscal year. I have been responsible for training 4 new hire
employees, and received company awards for Top Ten Market Sales Rep
multiple times. I returned to the company earlier this year, in order to
move to Portland, Oregon.
Collections Specialist, Credit acceptance; Henderson, nv- Feb. 2012-June
2013
I multitasked customer service issues while processing payments via Western
Union. I continually overachieved the company metrics of weekly, monthly
and quarterly goals while always achieving evaluation scores of 90% or
better. I averaged over $2500 in collections per hour while educating
delinquent subprime customers and handling in the most mutually respectful
manner. I enjoy make the workplace as positive as possible which is why I
was a member of the (GPTW) Great Place To Work Committee for the last 6
months of my tenure with Credit Acceptance.
Financial Planner/Insurance producer, New York Life; Arvada, Co - Sept.
2009-July 2010
I established a portfolio of 50 clients during my tenure, within the
Southern Colorado region. I enjoyed networking for referrals through
professional partnerships, which contributed to my early success. I
received Top Ten New Originations awards. I gained valuable experience in
managing a book of business including the scheduling of medical exams,
continuous education on financial solutions and assisted in the processing
of underwriting requirements.
Loss Prevention Specialist. Ford Financial, Colo. Spgs, Co - jan. 2005-jan.
2010
I analyzed delinquent accounts for resolution, while simultaneously using
skip tracing methods & the Microsoft Office Suite. I worked independently
managing my business day through effective time management. I was promoted
from a collector to an account manager during my tenure and continually
recognized as a top collector.
personal banker, us bank, Colo. Spgs, Co - july 2003-jan. 2005
I worked in an fast paced environment switching from banker
responsibilities of building relationships, opening accounts and financial
analysis to helping the tellers with daily cash, check, payment
transactions and service issues. By habitually exceeding the goals set
forth I was awarded in the Top Ten Bankers for the entire Colorado Market
in 2004.
Education
University of State, City, State - Degree, Year
Colorado State University Pueblo, CO---BSBA Business Administration 2003
Skills
Microsoft Office, Inbound & Outbound Call Center Skills, 7 years Collection
Experience, 3 Years of Strong Financial & Communication Sales Success,
Leadership, Management & Training
Referrals
Available upon Request
Kevin Roman
14523 Sw Milikan Way #200
Beaverton, OR 97008
Email acau0h@r.postjobfree.com
Contact this candidate