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Customer Service Quality

Location:
Warwick, RI
Posted:
November 09, 2013

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Resume:

Joel Antonio Morales Rodr guez

HC-** Box **** Las Piedras, Puerto Rico 00771 Phone: 787-***-****

acatzs@r.postjobfree.com

. Solid science background with current working experience on a

biopharmaceutical atmosphere.

. Knowledge of cGMP's, OSHA, FDA regulations and Lean and Six Sigma

concepts.

. Technically proficient. Microsoft Office (Excel, Power Point, Word).

Working experience with POMS, Calibration Manager, MVDA, Minitab,

QDMS, SAP and LIMS.

. Good oral, written, and presentation skills. Bilingual; basic

knowledge of Italian.

EDUCATION

Bachelor's Degree in Industrial Microbiology, 2012.

University of Puerto Rico, Mayag ez Campus

WORK/RESEARCH EXPERIENCE

07/2013 - Present Quality Control Associate - Microbiology

Distribution Area

Amgen Manufacturing Limited. Juncos, PR 00777

. Pick-up testing/reserve samples in AML

manufacturing buildings. deliver to QC

distribution laboratory in the appropriate

conditions and perform further distribution.

. Perform Chain of custody and other related

functions to samples using LIMS system.

. Prepare sample aliquots per product

specification, sample plan, protocol, or by

special request in a Laminar Flow Hood area for

further testing on AML QC laboratories.

. Generate sales orders, forms and prepare

materials including critical reagents,

reference standards, testing materials and test

samples for shipping to other Amgen sites

and/or contract laboratories using SAP system

in accordance to cGMP's.

12/2012 - 07/2013 Quality Technician - Injection Molding

Baxter Healthcare, Inc. Aibonito, PR.

. Responsible to manage exception situations and

make decisions during production processes

based on product quality.

. Perform mold approvals and mold start-ups when

necessary.

. Assist supervisor auditing current SOP's.

. Involve on the generation and investigation of

product complaints and NCR's.

. Analyze quality indicators reports in order to

prepare the Quality trends.

. Revise and approve all documentation related to

quality including: Checker Charts, POMs,

Product Retention Records, Mold Approvals,

Validation Protocols and others.

. Assist in the training of new team members; as

well as re-certification of current process

operators.

08/2008 - 04/2013 Waiter

Romano's Macaroni Grill; Guaynabo, PR.

. Guarantee an outstanding customer service to

our guest.

. Assist as bartender; participate in several

seminars including wine tasting and excellent

customer service skills.

. Team oriented; capable of working under

pressure.

. Train and supervise new team members.

01/2012 - 06/2012 Undergraduate Botany Research

Department of Biology; University of Puerto Rico;

Mayag ez Campus

. Study the taxonomy and morphology

characteristics of native plants from the

Bosque Seco Dry Forest in Guanica, PR.

. Periodically visit the forest to identify and

photograph native species from the forest.

. Create an electronic catalog for the University

using Lucid dataflow programming.

CERTIFICATIONS:

. Harvard ManageMentor topic 2013: Delegating.

. Harvard ManageMentor topic 2013: Decision

Making.

. Harvard ManageMentor topic 2013: Project

Management.

. Good Manufacturing Practices 2013 (annual

training).



Contact this candidate