J essie Lee Navar ro

Mobile Telephone: 925-***-****

Personal Email: acatsv@r.postjobfree.com

Objective:

Striving for a part time position to show my enthusiastic personality and leadership skills in a

positive team environment.

Qualifications:

I act as an ambassador by greeting each person that enters the building with a warm smile, as

well as being aware of every person who enters the facility. I have a wide variety of experience

answering a multiple line phone system in a timely manner, and directing calls to the appropriate

person or department. I have a great ability to stay determined and focused in a stressed

environment. I am an attentive, hard worker that applies respect to others' needs while

performing duties. I ensure regulatory requirements are adhered to. I am a core contributor to a

positive team environment.

I exude excellent leadership skills, extensive customer relations with various age and culture

groups as well as personable customer communication skills including partial sign language, and

basic Spanish speaking ability. I am a dedicated, self-motivated team player that performs quality

assurance on a consistent basis to obtain optimal end results.

Computer Skills:

Can type up to 50 WPM

10-key experience is at 8,000 keys per hour, by touch.

Mastered Windows 7, Windows Vista, Windows XP, Microsoft Word 2003-2010, and

Microsoft Excel.

Skilled in AS400, Hogan, Fusion, Advanced M.D, California Immunization Registry

systems.

Effective browser & computer troubleshooting ability.

Professional Experience:

Personal Banker (In-Store Banker)

September 2013 to Current Position

U S Bank Brentwood, California 94513

Advanced knowledge of all retail products and services, applicable bank and branch

policies, procedures and support systems.

Effective interpersonal/customer service skills.

Excellent selling, cross-selling and referral skills.

Strong mathematical, problem-solving and negotiation skills.

Strong verbal and written communication skills.

Care Giver

Two Year Old Baby Boy

October 2012 to September 2013

Private Family Brentwood, California

High level of patience

Child Education and Communication Development

Meal Preparation

Play area and toy sanitation

Social interaction and peer respect.

Dress and diaper change

Medical Receptionist (Lead)

July 2011 to October 2012

Tri Valley Pediatrics, Inc. Pleasanton, California

Maintained overall order and organization within front office.

Answered telephone calls and assessed urgency of call. Directed caller to appropriate

person or contacted physician directly.

Scheduled meetings and patient appointments. Notified patients of changes/

cancellations as necessary.

Received patients and visitors, secured valuable patient information, and updated

information as necessary.

Provided information for specific procedures; circumcisions, ear piercings, and new

born consults.

Assisted patients with insurance questions and billing inquiries. Discuss any past due

account information.

Obtained patient charts, medical records, and laboratory results. Verified

completeness on patient forms, immunization histories, and routine summaries.

Performed keyboarding duties. Reformatted patient forms used for medical records.

Accepted and processed free to service payments.

Performed clerical functions incidental to clinical reception activities.

Tended to incoming and outgoing facsimiles and delivered important reports to

physicians directly.

Prepared charts for upcoming visits; Well Baby Checks, Physicals, follow-ups, same

day, and other visits.

Online Customer Service Representative 2

September 2010 to July 2011

Wells Fargo Bank, N.A. Concord, California

Serviced inbound business customer calls with their online needs.

Listened to customer questions, concerns, & analyzed what way would be most

effective & satisfying for my customer.

Effectively sold bank products & services that fit their needs.

Followed bank compliance procedures.

Strength in sales analysis for business customers to deepen customer relationship with

the bank.

Customer Service & Sales Specialist

December 2009 to February 2010

Bank of America Home Loan Servicing, L.P. Simi Valley, California

Serviced inbound mortgage customer calls.

Adjusted Escrow accounts.

Voluntarily called customer's insurance agencies to update mortgage insurance.

Effectively sold mortgage products, traditional bank products, and services.

Performed high quality assurance.

Phlebotomy Externship

July 2009 to September 2009

Saint Helena Hospital of Clear Lake Clear Lake, California

Entered laboratory tests.

Performed clerical functions to register and verify eligibility of the patient.

Maintained a safe environment for all patients and colleagues.

Collected and processed clinical blood and non-blood specimens and drug screens.

Informed collection instructions to all patients before procedure.

Maintained phlebotomy area clean and fully stocked with supplies.

Kept blood drawing trays neat and complied up to CDC regulations.

Hourly Bank Teller

July 2008 to September 2009

Tri Counties Bank Middletown, California

Handled customer service transactions on the teller line.

Received and disbursed finds, posted deposits and withdrew funds for customers.

Provided information and assistance in researching customer issues, and answered

customer inquiries.

Assisted fellow co-workers with computer related issues.

Created positive rapports with customers for comport in referring bank product &

services.

Education:

Los Medanos Community College

Current Student: Fall 2013

Major: Business Law

Contact this candidate