Mohammad Ali Malik
Richmond, Va 23228
*****@*******.***
Qualifications
> Excellent written and verbal skills
> Function both well independently and as part of a
team
> Skilled in improving customer retention levels
within a highly competitive market
> Exceptional ability to serve clients quickly while
maintaining attention to detail
> Trouble shooting computer software, hardware and
help desk
> Proficiency in all Windows applications including
all Office applications
> Over 10 years of customer service and cash
handling experience
Experience
McGeorge Toyota & Scion: Richmond,Va (2011-present)
Internet Sales Manager
> Face to face negotiations
> Internet sales
> Phone and email follow-ups
> Additional product sales
Kroger: Richmond,Va (2009-2012)
Front End Supervisor
> Help cashiers manage cash limits
> Train new hires and coworkers
> Reconcile cash drawer each shift
> Attend to attendance of front end employees
> Handle customer questions and concerns
> Excellent customer service
7-11: Richmond,Va (2003-2010)
Assistant Manager
> Complete all paper work and reports for the
store
> Reconcile cash drawer each shift
> Prepare bank deposits
> Order store merchandise
> Merchandising with direct contact with
suppliers
> Shop area stores for marketing strategies
> Train new hires and coworkers
> Excellent customer service
Education
ECPI College of Technology
> Hardware and Software trouble shooting
> Set up of LAN and WAN networks
> Experience with Windows, Unix, Linux
> Experience with Java framework
> Programming with Asp.net, C++, SQL