Customer Service Real Estate
Resume:
Sarah Torres
Albuquerque NM 87111
********@*****.***
Objective: Strive to gain more knowledge for advancement throughout my career
Qualifications: A dedicated professional who is energized and enjoys working with teams of people and is committed to excellence. I am
able to simplify the complicated and get to the root of the matter.
20+ years in Real Estate Industry between Mortgage Business and Escrow Bu siness
Accomplish tasks/goals in an organized, efficient manner with an attitude of pride, sensitivity and
Self-discipline
EMPLOYMENT HISTORY
THE EMAC GROUP
National Mortgage Recruiter – Remote
June 2013 to Present
Recruit for National Mortgage Companies
Qualify, Source and screen candidates to build pipeline (networking, cold-calling, job boards, etc.,)
Manage candidates through hiring process
Document all recruitment activity
Post open positions to internal and external sources
Evaluate and prioritize tasks
Effectively utilizes strong communication, interpersonal, consultative and negotiation skills
DIGITAL UNDERWRITER.COM
National Mortgage Recruiter
Vice President
December 2012 to Present
National Mortgage Recruiter
Performing mortgage services on large projects as need ed; Duties range depending on project and include:
Contract Underwriting
Processing
Due diligence reviews
Forensic audits
HARP Reviews
Modifications
UNIVERSAL LENDING CORPORATION
Loan Processor – Remote
August 2012 to February 2013
Process Mortgage Loans for FHA, Conventional, VA
Work from Home Office
Prepare file for submission
Obtain all necessary documentation for file submission
Communicate with all parties during loan process
Review HUD for approval
Knowledge of lending programs and guidelines
DU and LP
Organized and excellent customer service
WELLS FARGO HOME MORTGAGE
Home Mortgage Consultant
October 2011 to July 2012
Originate Home Loans
FHA/VA/Conventional/USDA
Marketing
Sales
Compliance
Management
ALLIANCE CREDIT SOLUTIONS
Certified Credit Consultant
February 2010 to September 2011
Credit Restoration
Certified Credit Consultant
Certified Credit Scoring Specialist
Discuss improvement of overall credit profile
Management
Bookkeeping
Sales
SUPERIOR MORTGAGE SERVICES, LLC
Loan Processor
September 2009 to January 31, 2010
FHA/VA/CONVENTIONAL/MFA
Review residential loan application file to verify that application data is complete and meets establishment standards,
including type and amount of mortgage, borrower assets, liabilities, and length of employment.
Recommend that loans not meeting standards be denied.
Call or write credit bureau and employer to verify accuracy of information.
Communicate with all parties to the transaction on status updates: realtors, borrowers, sellers. Maintaining a high
level of customer service
Gather documentation to complete loan application package
Call specified companies to obtain survey, preliminary title report, appraisal etc.,
Preliminary title report to verify property title meets criteria. Works with Escrow Company and borrowers to clear
any title issues.
Prepares and packages mortgage loan application file for underwriting approval.
Prepare and mail approval and denial letters to applicants.
Work with borrowers and realtors to clear all underwriting conditions.
Prepare and delivers closing documents to escrow for settlement.
Record data on status of loans, including number of new applications and loan approved, canceled or denied.
Track and maintains a pipeline with delivery dates and follow up tasks.
Inputs information into automated underwriting systems and decipher/follow findings of lo an approval.
Review and make certain loan applications comply with all regulations required for the specific loan product.
Re-disclose loan application per regulations if terms of loan change.
Prepare Case binder for FHA/VA
HMDA Reports
Prepare files for MFA Approval
Other related duties as assigned
VERITAS MORTGAGE
Loan Processor/Loan Originator
February 2006 to August 2009
Work with existing and new customers to obtain a Residential Mortgage and work with them through out the
Mortgage process and keep every one informed and up to date with the process of the file
Cultivate new mortgage business through referral partners, Real Estate Agents and repeat business
Process loan files to ensure each file met the deadlines of the purchase contract and re finances in a timely manner
SEE EMPLOYMENT DESCRIPTION ABOVE
January 1990 to December 2006
I was in the Escrow Industry beginning as a secretary and working my way up to Branch Manager
Please inquire for further details.
REFERENCES UPON REQUEST
CERTIFICATIONS
Certified Credit Consultant
Bankruptcy Credit Counseling Certificate – National Association of Certified Credit Counselors
Certified Credit Scoring Specialist
Contact this candidate