Customer Service Quality Assurance

GENISHA MILLER CAUDLE

**** **** ***** • Rocky Mount, NC 27804

Home Phone: 252-***-****

Cellphone: 252- 883-7972

acatjm@r.postjobfree.com

CORE COMPENCIES

• Team building • Flexible

• Microsoft Office • Teachable

• Customer Service • Time Management

CAPABILITIES

My proven capabilities are pertinent in a variety of areas including:

Works well with co-workers in a collaborative effort to ensure optimal service

A great listener who follows instructions and excels in assigned professional duties

Quickly adapts to all work environments and additional job duties

Good critical thinking and strategic planning skills

EXPERIENCE

• Lowes Home Improvement: Wilson, NC May- Present

Job Position: Cashier

Greet and acknowledge customers in a friendly matter

Assist customers with finding merchandise and check out

• Atlantic Natural Foods: Nashville, NC April 2013- May 2013

Job Position: Packer

Packaged veggie products

Inspected products while packaging products on an assembly line

Increased productivity

• Spongex (Manpower), Tarboro, NC November 2012- December 2012

Job Position: Packer

Sterilized products to ensure they met the requirements of the buyer

Increased quality assurance for company

• Merita Bakery (Interstate Brands Corporation) August 2012 – November 2012

Job Position: Machine Operator/ Roll Catcher

Operated loaf bread machinery, once the loaf bread came down the assembly line,

inspected product, made sure bread had the correct amount of slices and was

placed in the correct product package

Reduced the amount of waste and increased productivity

Loaded products off the assembly line and stacking crates on top of each other

• Sara Lee (Randstad): Tarboro, NC May 2012 – July

2012

Job Position: Production Worker

Assisted with packaging items on different assembly lines such as; cheesecake

and sheet cake line

Inspected products to make sure it met company standards

• West Corporation: Rocky Mount, NC January 2012 – July 2012

Job Position: Customer Service Representative

Assisted customers with connecting cable equipment

Assisted customers with ordering cable equipment, collecting payments and

troubleshooting equipment while minimizing transfer volume

Handled customer complaints and resolved customer issues

• New Standard Corporation: Rocky Mount, NC August 2011- December 2011

Job Position: Quality Lab Assistant / Data Entry

Assisted Quality engineers with blue prints and company files

Entered measurement data into excel spreadsheet using calculation formulas

Acquired knowledge of how to use a faro Arm and virtek scan to measure product

Used measuring tools such as; calipers and micrometers to meet tolerances on

John Deere parts

• Hallmark Marketing Corporation: Nashville, NC August 2011- September 2011

Job Position: Retail Merchandiser

Organized and distributed Hallmark greeting cards to local Just Save locations

and Wal-Mart location in the Rocky Mount area

Provided customer service to guest inside the stores

• Home Depot: Rocky Mount, NC March 2008 – July 2010

Job Position: Cashier / Customer Service Associate

Lifted and loaded up merchandise independently for customers

Assisted team members with meeting company goals and increasing productivity

Trained new employees on cash register

EDUCATION

North Edgecombe High School : Tarboro, NC August 2004 – June 2008

North Carolina Wesleyan College: Rocky Mount, NC August 2008 – December 2011

CERTIFICATES

• Intro to the Financial Services Industry March 15, 2013

• Intro to Tire Manufacturing January 30, 2013

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