Customer Service Manager

M att Kemblowski

*** ***** **** ** ~McHenry, IL 60051

Mobile: 847-***-**** acathf@r.postjobfree.com

Q U A L I F I C AT I O N S

Dynamic, results-oriented professional with a proven track record of finding qualified candidates for hard-

to-fill positions, crafting aggressive recruitment strategies, and developing outstanding relationships with

hiring managers. Experience in hiring, training and managing a team of recruiters in a fast-paced,

numbers driven environment.

PROFESSIONAL EXPERIENCE

Corporate Recruiter 2/2012-

Present

Humana, Inc. – DePere, WI

• Pro-actively partner with senior executives and hiring managers to determine current and

future staffing needs; assist management in developing recruitment plans in order to meet

staffing goals

• Consistently manage an average of 35 requisitions and exceeding company goals

• Partner with Compensation department to make appropriate salary proposals

• Establish strong relationships with local colleges to identify top talent and increase diversity

• Travel to career fairs to build relationships with students and build a pipeline for Humana’s

Talent Network

• Analyze local market forces, using your understanding to effectively and accurately advise

business leaders about staffing projections

• Promote human capital and workforce planning initiatives within the business-at-large

• Execute Humana’s Talent Acquisition model while continually implementing best-practices

• Active member in the Green Bay Outreach Committee which focuses on improving

Humana’s relationship in the community and increasing diversity.

• Manage special projects when necessary

Eastern Region Recruiter 5/2011-

2/2012

Waste Connections, Inc. - Memphis, TN

• Build relationships with Regional Vice-President and District Managers to assess staffing

needs and provide effective recruiting solutions for exempt and non-exempt positions across my

region.

• Responsible for leading the recruiting efforts in New York to staff a 300 million dollar

acquisition.

• Manage all areas of the of the recruitment process for 30-40 requisitions including sourcing,

screening, scheduling, interviewing, assessment, extending offers and monitoring new hire

processes (including work force analysis, diversity management, and other recruitment metrics

using Taleo).

• Travel throughout my region to conduct job fairs.

• Conduct thorough behaviorally based interviews with candidates, and coach hiring

managers on interviewing techniques.

• Develop and maintain relationships with recruiting sources including candidates,

employees, other recruiters, college officials, business associations, and state job agencies to

foster an ongoing pipeline of highly competent and qualified candidates.

• Manage and coordinate recruitment efforts with vendors and negotiate contacts and fee

arrangements.

• Make recommendations to corporate senior managers on solutions to specific recruiting and

retention challenges.

• Ensure that recruiting and hiring processes comply with federal and state employment laws

and company policies. Coach and educate internal clients on the importance of following pre-

employment and new hire procedures.

Division Manager of Recruiting

SNI Companies - Schaumburg, IL 7/2006-4/2011

• Pro-actively partner with senior executives and hiring managers to determine current and

future staffing needs; assist management in developing recruitment plans in order to meet

staffing goals (including work force analysis, diversity management, and other recruitment

metrics).

• Trained and managed a team of seven recruiters and three members of support staff

• Spearheaded the development plan and implementation of two new call centers hiring over

300 customer service representatives within one year

• Conceive, design, and implementation of recruiting strategies including web-posting and

other advertising, and channel recruiting

• Foster and implement new and innovative staffing ideas to recruit top level talent

• Negotiate salaries to maximize company’s profitability

• Evaluated and assessed existing staffing model and made recommendations to implement

best practices, including ATS improvements, metrics, hiring manager feedback and reducing

turnover by 20%.

Staff Recruiter

SNI Companies- Schaumburg, IL 2/2005 to 7/2006

• Recruited exceptional talent for the Sales, Management, Accounting, Call Center and

Administrative roles across the United States.

• Consistently maintained an average of 30 requisitions and accurately managed Applicant Flow

Logs, Applicant Tracking Systems and status reports

• Made 60 cold calls per day

• Consistently surpassed the company’s goal of meeting with a minimum of 20 candidates per

week

• Conducted over 3,000 interviews using behavioral interviewing techniques

• Performed new hire orientations and reviewed all company policies with new employees

• Responsible for extending job offers and terminations

• Evaluated the effectiveness of staffing strategies and improve processes when necessary

• Conducted background checks and reference checks

• Hit a company record of 3,386 billable hours in one week

• Two time winner of the Pinnacle Club award for billing over $350,000 in 2008 and 2009

Sports Instructor/Trainer

Sports Kids, Inc. - Wilmette, IL 8/2000 to 2/2005

Directed specialty camps

•

Set curriculum and procedures for sports leagues

•

Taught sports classes to children ages three to fourteen years old

•

Communicated with parents on the progress of their children

•

Increased company’s revenue by promoting new programs and providing great customer

•

service

• Supervised and trained other staff members

Cold called past participants to generate new business

•

E D U C AT I O N

Northeastern Illinois University- Chicago, IL

Bachelor of Arts Degree- Economics- 2003

Contact this candidate