Customer Service Human Resources

ROMIL BANGHA

* ***** ***, ************, ** -*****

610-***-****

acate8@r.postjobfree.com

SYNOPSIS

Versatile Talent Acquisition professional with a track record of developing

innovative recruiting strategies that have continually overcame the

challenges associate with hard to fill positions, over 12 years of industry

experience in Human Resources, Staffing & Recruitment Operations,

Recruitment Process Outsourcing (RPO), and Client Services.

. Talented recruiter with a versatile background in recruitment, client

management and performance management in various teams including,

Microsoft, DaVita, Beckman Coulter, Eli Lilly and Niagara Bottling. Also

developed and implemented recruiting best practices and processes to aid

in the management of numerous operations

. Documented performer who is adept at working independently with minimal

supervision, as well as contributing and collaborating as a productive

team member

. Highly focused and results-oriented in supporting complex, dead-line

driven initiatives with the ability to identify goals and priorities and

resolve issues in the initial stages

. Client-focused communicator with proven ability to understand and convey

client issues, develop rapport and build strong relationships with

internal and external clients to deliver exceptional results.

. Proficient in, Expert with Microsoft Word, Outlook, Excel and Access,

LinkedIn Power User,Advanced Social Networking, Kenexa BrassRing,Oracle, SAP, Taleo, Ceridian, ICIMS, Peopleclick &Ceridian

. Exceptional communication skills. Ability to develop and foster

successful working relationships across all areas of the facility. From

plant floor employee, supervisors, hiring managers, to senior leaders

AREAS OF EXPERTISE

. Full life cycle search implementation in multiple industries; that

includes accounting, administrative, biotechnology, clinical research,

communications, customer service, diagnostics, engineering, finance,

healthcare, higher education, human resources, IT, manufacturing,

marketing, medical device, nursing, pharmaceuticals, R&D, sales, skilled

trades, and supply chain.

. Supervisory - Skilled at developing and maintaining detailed

administrative processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives while fostering

employee growth and productivity

. Data Analysis - Possess high level skill set around learning and adapting

to internal information systems to extract data necessary for ad hoc

report generation central to organizational reporting requirements with

strong aptitude for analyzing and interpreting statistical business and

financial data

. Project Management - Competent as project lead in centralizing resources

and developing and tracking project schedules to complete projects on

time and within budget requirements. Noted for ability to recognize value

in efficiencies through streamlined processes and procedures; identify

areas for improvement and develop ongoing best practices

. Market Development - Proven ability to "think outside the box" for

optimal use of budgetary resources to plan, market and implement small to

large corporate and civic functions. Rollout of new employee policies &

programs, product lines & services, customer user-groups, employee &

customer training workshops, product tradeshows, large-scale company

sponsored events, and presence at professional sporting events

EDUCATION

. Masters (Human Resource Management), 7/1993 - 5/1995 Delhi

University

. Bachelor's Degree (Applied Psychology), 7/1990 - 5/1993 Delhi

University

. Advance Systems Management Diploma in Computers, 7/1990 - 5/1993,

NIIT, Delhi

EXPERIENCE

NIAGARA BOTTLING, LLC OCTOBER 2011 - OCTOBER

2013

Senior Recruiter -Team Lead

. Working in an Exclusive Retained model, effectively build and

foster relationships with focus on developing a comprehensive

understanding of each hiring manager's unique talent recruitment

needs, their business and culture, their vision and the

competition. Provide exceptional customer service with focus on the

highest levels of integrity, confidentiality, and professionalism

to recruit the right candidate in the shortest time possible

. Lead recruitment efforts for managerial and niche positions for

corporate headquarters and Plants - successfully filled niche IT

positions in record time

. Build network/database of active and passive clients & candidates

through cold calling, research, local and national networking

events, on-line business networking sites, job boards, tradeshows

and industry associations

. Successfully planned & staffed 4 new manufacturing plants -

Discuss, plan and implement sourcing strategies for a high volume

exempt and non-exempt requisition load within engineering,

management, mechanical, skilled trades, and various technical

disciplines based at plant sites

Lead the Plant HR Managers' team by facilitating their learning and

application of standardized operating procedures in the process of:

job requisition initiation, sourcing and recruiting, and talent

acquisition reporting (including open positions and filled

positions)

. Partner with Plant HR Managers in designing effective sourcing

strategies for job groups and niche positions and work with the

Candidate Care Developer to implement sourcing strategies and

tactics

. Work on special projects as assigned, like the configuration of the

ATS and other systems.

. Work with the Human Resources Business Partners to create a

strategic staffing plan

. Perform reference checks and provide guidance to managers on

staffing related issues

. Ensure compliance with applicable Federal, State, and Local

regulations

KENEXA, WAYNE, PA December 2006- October

2011

Senior Recruiter

Recruiting Operations team member for the following Kenexa clients

Microsoft, Cott Beverages, DaVita, ServiceMaster, Beckman Coulter and Eli

Lilly. Provided full life cycle recruitment support and consultation for

both exempt and non-exempt positions in accounting, biotechnology, clinical

research, corporate functions, executive, medical diagnostics, engineering,

finance, healthcare, higher education, IT, manufacturing, marketing,

medical device, medical writers, nursing, pharmaceuticals, project

managers, R&D, sales, and supply chain.

. Lead a pilot recruitment project for Eli Lilly and successfully filled

challenging R&D positions within record time, the success of the pilot

project helped secure a multiyear ROP deal with the company

. Partnered with On-Site Staffing Consultant and Beckman Coulter's

Hiring Managers to develop a successful full life-cycle recruiting

strategy to locate and attract top Immunoassay and Diagnostics Systems

marketing and sales & service professionals in North America. Also

successfully filled key positions in R&D division and was recognized

for exemplary performance by Senior Leadership

. Developed a recruiting strategy to find Dialysis Nurses and

technicians around the United States for DaVita this strategy helped

me fill the positions in remote locations which had been open for over

a year, received an award & recognition for this accomplishment.

. Worked as a Staffing consultant for Microsoft's MSN division handling

recruitment and selection of Search engine marketing professionals,

proactively generated applicants via web based recruiting & other

traditional and non-traditional recruiting sources.

. Lead a team of 20 recruiters and created sourcing strategies for

multiple disciplines, the plans were successfully used by RPO

division and also used as cheat sheets by the Sales team to secure

new clients

. Utilized various ATS systems (BrassRing, Kenexa Recruiter, Taleo,

Peoplclick) and Excel to create and manage reports which tracked key

talent acquisition metrics such as source of hire, cost per hire,

quality of submitted applicants, time to fill, offer acceptance ratio,

and interview to offer percentage.

. Designed, and facilitated training sessions on creative sourcing

techniques and social media recruiting concepts.

CONSULTING MAY 2001 - NOVEMBER 2006

. Consulted with organizations in auditing, developing, and implementing

strategic talent acquisition and management plans, Aassignments involved

around identifying and hiring RTI (Return to India) software

professionals to work and relocate to India

. Worked as freelance full desk Technical Recruiter for variety of clients

in IT industry filling contract and permanent positions.

NIIT LTD, DELHI, INDIA,

NIIT is a global IT solutions organization with offices in North America,

Europe and the Asia-Pacific. NIIT is also a pioneer in IT education and

training with cutting-edge development in instructional design

methodologies.

Strategic recruiting is a specialized sub-function of Human Resources for

NIIT, aimed at attracting and hiring the best available talent. The

recruiting activity includes programs in colleges, executive search,

diversity hiring, proactive sourcing, international recruiting, employer

branding and marketing, etc.

Resource Manager MAY 1996- April 2001

. Owned the programs for Asia/Europe region cross-cultural and

built strategies and initiatives for increasing sourcing

. Partnered with the site teams for execution of the programs,

support in localization and implementation, put together the

infrastructure for sourcing programs

. Establish standards of performance and excellence and created

tools to measure performance and quality.

. Partner with internal and external clients on strategy design,

staffing plan, process, and program implementation.

. Develop Standard Operating Procedures (SOP)

. Management of the day-to-day tactical delivery activities to

insure that the performance milestones are being met and client

expectations upheld

. Develop and deliver financial forecasting reports to the

executive team.

. Effectively managed the client/candidate relationship resulting

in customer satisfaction.

. Monitor all staffing KPI s.

. Function as SWAT team member working on program design and

implementation. of SAP HR module

Staffing Consultant May 1995- April1996

. Sourcing, interviewing, and hiring engineers and senior managers

for international Software projects undertaken by the company

. Used staffing agencies, Internet, and networking to source a

large number of candidates

. Calculated compensation and benefits according to company

guidelines

. Negotiated salary with selected candidates and made job offers

to them

. Conducted reference checks

. Involved with new employee orientation and training

. Created and implemented employee referral and other HR schemes

. Conducted performance appraisals according to company procedures

. Familiar with immigration and employment laws in the

international work culture

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