Training Customer Service

ERNEST A. MCLENNAN

**** ** ******* **.

Lawton, OK 73505

Home: 580-***-***** Mobile: 580-***-****

*******@*****.***

OBJECTIVE

Seeking full-time employment with a company that values in-depth

background and achievement in training and development and good work

ethics that will utilize my skills and abilities

SUMMARY OF QUALIFICATIONS

Master of Science degree in Performance Improvement in Business (GPA

3.91)

Deployed to Iraq in support of combat operation as a Radar (AN/TPQ -48)

Instructor for 12 consecutive months (April 2010- April 2011).

Over 20 years of successful service in the Armed Forces with 15 years

experience counseling young men and women on various situations.

Excellent organizational and management skills; proficient in Microsoft

Word, Excel and Power Point

Mentored individuals to work as a team to achieve common goals.

Worked in a fast paced, high stress environment where attention to

detail and safety were critical to day to day operations.

Served a total of 19 months in combat and high stress situations.

Granted Top Secret security clearance by the Federal Government.

Promoted seven times and recognized on numerous occasions for

leadership, customer service, technical knowledge and outstanding

mission accomplishment.

Honest and reliable worker; committed to excellence.

Forklift Operator certified through Great Plains Technology Center (Feb

2013)

Military awards

Bronze Star Medal, Meritorious Service Medal (3), Good Conduct Medal

(8), Prestigious Sergeant Audie Murphy club member

EMPLOYMENT HISTORY

Training Specialist

December 2007 - November 2011

USfalcon, Inc.

Present Instruction at unit training locations, throughout the world.

Required to present Instruction on the following functional areas:

Theory of Radar Operation, Radar Equipment Description and Data, Power

Supply Description and Data, Radar Assembly Procedures, Laptop

Description and Data, Mission Planning Procedures, Ruggedized-Personal

Digital Assistant (R-PDA) Description and Data - Assembly & Operation

Procedures, Battery Installation and Replacement, Extended Operation and

Disassembly Procedures, and Operator Troubleshooting Procedures. Present

instructions to United States Army, Navy, Marine and selected Air Force

elements. Foreign Military Sales are involved, and New Equipment

Training Instruction is an occasional requirement in the host country.

Be prepared to deploy to SWA Area of Operations (Kuwait, OIF & OEF) for

extended periods from between six months up to a year if necessary.

Otherwise, training is pre-deployment to CONUS based units.

Also required to Review Technical Manuals for accuracy. Update

classroom slide presentations and refine other training material as

needed. Prepare After Action Reviews. Maintain accountability and

maintenance of LCMR Trainers and Instructor/Training Laptop Computers &

ancillary equipment. Continuous rehearsal of classes.

Assist in preparing weekly or monthly reports as necessary. Prepare,

label and ship LCMR shipping containers, Instructor Kit Box Sets, and

publications as necessary.

Instructor Training Course Mgr/ Platoon February 2005 - July 2007

Sergeant

U.S. Army, Ft. Sill, OK

Advised over 500 senior leaders and subordinates on matters related to

the training and development of Initial Entry Training Soldiers and

considered the subject matter expert on training regulations and

guidelines. Directed and supervised the administration and operations of

the Training and Doctrine Instructor Training Course for Fort Sill.

Managed and maintained fiscal data, along with internal information

files.

Operations Manager/ Battery First September 2004 - February 2005

Sergeant

U.S. Army, Ft. Sill, OK

Responsible for the overall training, management and welfare of 12 Drill

Sergeants, and 256 Initial Entry Training soldiers. Counseled and

supervised the professional development and daily work load of 12

supervisors on all aspects of personnel and equipment readiness. Advised

the commander on the progress and training of the unit. Contributed to

the Army's overall readiness by producing relevant and ready soldiers.

Received meritorious award for outstanding achievement.

Supervisor June 2002 - September 2004

U.S. Army, Ft. Carson, CO; Iraq

Supervised the professional development of four Leaders on many aspects

of personnel and equipment. Organized and coordinated training for the

unit in preparation to deploy in support of Operation Iraqi Freedom.

Successfully deployed and redeployed a group of 41 soldiers to Iraq.

Served 12 months under extreme conditions in a combat environment.

Directed the challenging platoon operations and adversities of combat

under very stressful conditions. Recognized numerous times for exceeding

the standards. Maintained over 2 million dollars worth of Army equipment

without loss or damage.

Personnel Training Manager February 1999 - June 2002

U. S. Army, Ft. Sill, OK

Transformed and trained civilians into soldiers. Taught, counseled and

mentored personnel on the many aspects of being a soldier and managing

financial matters in everyday life situations. Dedicated countless hours

to ensure a well rounded product was developed. Taught the skills,

values and self discipline needed to be successful in a challenging

environment.

Supervisor December 1995 - February 1999

U.S. Army, Ft. Bragg, NC

Maintained a team of soldiers by providing them with purpose, direction

and motivation. Experienced in dealing with many family issues.

Responsible for maintenance, accountability and operation of over

$600,000.00 worth of equipment. Taught, counseled and mentored a team of

young men to effectively operate a high power Light Artillery weapon

system.

My skills consist of: Administration and Leadership, Management,

Microsoft Office Excel, Microsoft Excel, Microsoft Office Powerpoint,

Excellent follow up and communication skills, People Management, Group

Leadership, Leadership Abilities, Team Building and Project management

EDUCATION

Masters of Science, Performance Improvement, Grantham University, Kansas

City, MO, 2013

Bachelors Degree, Multidisciplinary Studies, Grantham University, Kansas

City, MO, 2011

Associates Degree, General Studies, Central Texas College, Killeen, TX,

2006

Senior Leader and Management Course, US Army, Ft. Jackson, SC, 2006

Total Army Instructor Training, US Army, Ft. Sill, OK, 2006

Army Sexual Assault and Prevention Training, Ft Sill, OK, 2006

Advanced Supervision and Leadership Course, US Army, Ft. Sill, OK, 1999

Combat Life Saver (First Aid) Course, US Army, Ft. Sill, OK, 1999

Drill Sergeant School, US Army, Ft. Jackson, SC, 1998

Advanced Airborne School, US Army, Ft. Bragg, NC, 1997

Automated Air Load Plan Course, US Army, Ft. Bragg, NC, 1997

Army Equal Opportunity School, US Army, Ft. Bragg, NC, 1987

High School Diploma, Austin, TX. 1984

Contact this candidate