Customer Service Sales
Resume:
Ryan Donovan, CSCP
Certified Supply Chain Professional
**** – 51 Street Home: 780-***-****
acataq@r.postjobfree.com
Beaumont, AB T4X-1C7 Cell: 587-***-****
Professional Experience
Brace Tool – Edmonton, AB 2011 to Present
Inventory Manager / Purchasing Manager / Shipping & Receiving Manager
Implemented Kanban system for inventory and reducing total inventory by 31% with an improved lead time. Re-evaluated
all suppliers, while reducing spending by 10% and implementing Vender Managed Inventory for all consumable items.
Started the initiative and managed new lean ideas for both manufacturing and administrative in order to reduce waste.
Selected Contributions:
Recruit, hire, train and retain new and current employees
Track and control inventory levels
Set-up Vendor managed inventory accounts
Created and managed Supplier Evaluations.
Reduced spending on freight, crating, consumables and resale parts
Reduced slow moving inventory
Assist manufacturing on production planning
Act as liaison between all internal customers and manufacturing.
Manage the Inventory Control, Purchasing and Shipping & Receiving Department
Develop and maintain KPI’s for all Inventory & Purchasing related tasks
Implementation and creation of processes for Inventory, Purchasing, Shipping & Receiving and Assembly Divisions
Establish timelines and set up checkpoints to gauge progress of each project
Project review (monitor and control to keep tabs on costs, schedules an d objectives)
Address any and all issue or concerns in a timely fashion
Analyze and control manufacturing costs
Review and update all COG’s
Participate in all Operations meetings.
Implement and controlled yearly and cycle counts of inventory
Implemented Kanban inventory system
Implemented lean process to Purchasing, Shipping & Receiving and Inventory
Review and monitor all international shipments.
Weatherford Progressive Cavity Pumping International Edmonton, AB 2007 to 2011
International Inside Sales Supervisor
Promoted to supervisor position to recruit, train and supervise inside sales representatives and improved customer service.
Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top
performance. Selected Contributions:
Recruit, hire, train and retain new and current employees
Track and control Global inventory levels
Reduce slow moving inventory
Assist manufacturing on production planning
Improved on time deliveries for all orders from 80% percent on time deliveries to 97% percent on time deliveries.
Improved quote accuracy from 75% to 99% on all international quotes
Assist in the commercial process of the tenders
Assist the International Supply Chain Manager with international inventory control and reduction.
Act a back-up for the International Supply Chain Manager.
Act as the first point of contact for all commercial international requests
Developed tools for placing orders based on cap acity, total landed cost and lead time.
Developed processes and tools that are used by different divisions
Supervise the Inside Sales Department, Purchasing, Inventory & Logistic Department
Co-ordinate the Requests for Quotes (RFQ’s) and other customer inquiries for technical support, pricing inquiries,
status reports etc...
Establish and maintain a clear channel of communication with Customers, Suppliers and Weatherford Personnel
Facilitate the information flow between customers (External and Internal) a nd customer service group
Supervise the preparation and accuracy of pricing proposals
Develop and maintain KPI’s for all sales and shipping related tasks
Manage the implementation of processes and administration for inside sales group
Develop project plans that build in flexibility and contingency plans
Establish timelines and set up checkpoints to gauge progress of each project
Project review (monitor and control to keep tabs on costs, schedules and objectives)
Liaison with regions, Application Specialist and vendors for final equipment selection
Provide product and business information as well as technical support direct to customer and ensure customers
immediate needs for information/assistance are being met
Comply with all applicable laws and regulations of the areas where we operate, or exceed compliance where our stated
expectations require
Review all pricing and product supplied for tenders
In-charge of yearly inventory audits
Process accounts payable & receivable invoices
Nabors Well Servicing. Leduc, AB 2005 to 2007
Derrick Hand,
Maintained high standards in safety and complied with regulatory guidelines while increasing knowledge of different
oilfield operations and products. Selected Contributions:
Operated all equipment associated with a single service rig.
Chaired all daily safety meetings
Responsible for the training and safety of all new employees
Controlled the maintenance schedule for all equipment and tools.
Acted as a safety hand when required
Operating Flow Tanks and Flare Stacks
Drove crew from home to location
Argus Machine Company Edmonton, AB
2001 to 2005
Purchasing and Inventory Control,
Technical Outside Sales (Fort St. John),
Inside Sales Representative, Procurement & Marketing,
Selected Contributions:
Provided all customers with exceptional customer service.
Field sales to plants, site and stores.
Inside sales & order desk duties.
Worked in conjunction with engineering on developing new product.
Participated in yearly inventory
Worked trade shows.
Controlled inventory for assigned product lines.
Set-up minimum stock re-order levels based on historical data and customer demand
Worked with manufacturing managers in expediting orders.
Assisted in the developing of marketing material.
Serviced and repaired products in field.
New vendor set-up
Worked with suppliers on improving delivery and decreasing costs.
Education and Training
N.A.I.T Edmonton, AB
Marketing - Diploma, Business Administration.
Certified Supply Chain Professional - CSCP – APCIS
Certification
Fall Protection
Confined Space Entry & Rig Tank Rescue
H2S Alive (expired)
Well Service Blowout Prevention (expired)
First Aid (expired)
Contact this candidate