Customer Service Assistant
Resume:
LORI S. NEWTON
P.O. Box ***
Port Matilda, PA ***70
*********@*****.***
SUMMARY OF QUALIFICATIONS
Worked as a Nurse’s Assistant caring for special needs children. Previously trained in First Aid
and CPR. Ability to determine priorities, work independently, and maintain confidentiality.
Works comfortably and professionally with coworkers. Excellent customer service skills gained
throughout career and life. Proficient in Microsoft Word, Excel, Outlook, and Publisher.
EDUCATION
2004-2006 South Hills School of Business & Technology State College, PA
Associates in Specialized Business Degree: Computerized Office Specialist Dean’s List – six
terms, GPA 3.78, Active in the Student Forum, Executive Club, and Year Book Club.
1998.2001 Coastal Carolina Community College Jacksonville, NC
54 credits, with a 4.0 GPA, toward a Business Administration Degree, classes included: business,
accounting, computer, and law.
1991-1992 Coastal Carolina Community College Jacksonville, NC
Nurse’s Assistant Certificate, with a 4.0 GPA
WORK EXPERIENCE
March 2007 – Oct 2012 Penn State Dept. of Nutrition, Assistant University Park, PA
Responsibilities include; provided customer service for students, typing reports, memos, letters,
meeting minutes and various important Penn State documents. Miscelaneous duties consist of
answering the telephone, filing, sending out emails, and assisting the students.
Yearly salary $4000.00
Oct 2007 – April 2013 PA Department of Transportation, Clerk Hyde, PA
Responsibilties included; customer service support to both internal and external customers to
provide communications utilizing telephone and two-way radio transmissions. Directed support
trucks to proper locations by taking information, and screening, documenting, and routing all
incoming calls; maintained a log book to record information, relating to winter maintenance,
weather, road conditions, temperature, snow or rainfall, number of trucks and men on snow
removal, communications from the public and Penndot personnel; coordinates communications
with state police, fire companies and 911 regarding road conditions; coordinates road closure and
contact appropriate personnel and organization. Yearly salary $18000.00
Nov. 2006 – May 2007 Penn State School of Nursing, Assistant University Park, PA
Responsibilities included; customer service for Penn State University Directors, data entry,
filing, typing, answering the telephone, proofreading, gathering statistical information, sending
out mailings, meeting reports and assisting in the schools accreditation renewal process.
Yearly salary $5000.00
Sept. 2005 – Feb. 2007 Blockbuster, Assistant Manager State College, PA
Responsibilities included; customer service, day-to-day activities of the store including bank
deposit, receiving deliveries, daily paperwork, and supervising employees.
Yearly salary $11500.00
July 2006 – August 2006 Hintz Alumni Center, Intern. University Park, PA
Responsibilities included; customer service for alumni, typing, filing, coding alumni in the
databases, and filling out travel vouchers.
1992 – 1995 The Pyramid, Nursing Assistant Jacksonville, NC
Responsibilities included: assisting in the daily feeding, bathing, issuing prescription medication,
continuing physical therapy routines, weight management, meeting educational needs, of
severely handicapped children from the ages of 1-16.
Yearly salary $12000.00
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