Management Software

Veena Pradeep

***** ****** ****** ** *****: 703-***-****

Ashburn, VA-20148 acasu4@r.postjobfree.com

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Citizenship: U.S. Citizen

Summary of Qualifications:

- Currently possess Public Trust Security Clearance from Federal

Agencies like BOP, Treasury and TSA

- Experience in the field of IT with focus in testing and requirements.

Strong knowledge of all phases of SDLC using Agile methodology

- Experience in HP Quality Center

- Excellent tester who possesses background in testing strategies, test

planning and test execution, test status reports, creating test

scenarios, and documenting defects

- Experience in web application testing for various applications used in

the Telecom, HR, and HR Management

- Extensive experience in client server testing for Department of

Homeland Security

- Expertise in performing manual testing, functional testing, system

testing, regression testing, integration testing, and 508 testing

- Superior analytical, troubleshooting, communication and presentation

skill

- Mentored and managed other testers and junior staff

- Worked with Cross functional group like software developers,

requirements group, professional service, technical service etc.

- Self starter and team player

- Experience in designing and running SQL queries and analyzing server

logs

- Trained and supervised junior staff members

- Experience in communicating with various levels of management both

internal and external (client)

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Computer Skills

. Defect Tracking Tools: JIRA, Fortress, Customer First, Tracker, Sea

Pine Software Test Track Pro ver. 7.1.0, Mercury Test Director,

Synergy Change (Telelogic software)

. Operating System: MS DOS, Windows NT, XP and Vista, Windows 2000

5.00.2195 service pack 4, Windows 7

. Server: Windows 2000 Server, UNIX Server, Microsoft SQL Server

2005, Linux server

. Hardware: HP, IBM PC compatibles

. Applications: MS-Office Suite, Enterprise Integrator Template

software Geneva Enterprise Integrator (GEI), Hiring Management

(ATS, Seeker, User Management, USA Jobs), .Net Tools, eMT tool (E-

business Management Tool)

. Other Software: BCL Drake 6.0, Proposal Management Software like

Privia 3.0 and 4.0 and GForce, Microsoft HTML Help Image Editor

Version 4.73, Doc-share (Livelink), Erwin/ERX 3.5 (Data Model),

Quality Center 9.0 (Mercury), QC 11.0 (HP), Snag-It, Wave (Used

for 508 testing)

. RDBMS/Database: Oracle, SQL+, TOAD version 7.4.03, SQL Developer,

Oracle 11g

. Programming Languages: XHTML, DHTML, HTML-4, CSS, JavaScript 1.3,

OOP, XML

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Professional Experience

Monster Government Solutions October 2010-Present

Senior QA Software Engineer

Job duties include:

. Testing support for the HR product offerings at Monster Government

Solutions Division serving 45 plus, US Federal Government Agencies and

Departments. This product has a Java front end and Oracle database

11g

. Possessing Public Trust Clearance from BOP, Treasury and TSA,

background clearance from monster

. Running ETL to test Analytical Reports and Canned Reports. These were

created from Business Intelligence Reporting Tool (BIRT). Also

completed project called Traffic Analysis related to measurement and

analysis of traffic for various web sites

. Validating and verifying for the USA Jobs.com

. Authoring test plan, test cases, and test scenarios in QC

. Tracking defects using JIRA

. Analyzing of server logs using putty and using basic Linux commands

. Deploying the builds using in house tool called Controller/Installer

. Testing for 508 Compliance using Wave

. Developing and running queries using SQL Developer

. Updating company wiki page with the release details

. Capturing issue details using Snag it

. Identifying and documenting requirement gaps

. Use of Agile software methodology

. Successfully worked with cross-functional groups like software

developers, requirements group, professional service, technical

service etc.on a daily basis

. Working on various releases including hot fixes, maintenance, core

release, and technical consulting releases

Dept of Homeland Security (TSA) (Blue Water Federal Contractor) April 2009-

September 2010

Lead QA Tester

TSA project- Oracle, .Net Technology, Microsoft SQL Server, COTS product

Job assignments included:

. Tested all system functionality according to requirements, design, and

user interface

. Developed test plans, test scripts, test data in support of testing as

per ISO 9001 process and procedures

. Performed system, integration, regression, functional, 508 compliance,

and ad-hoc testing as needed

. Identified, documented and tracked defects found during testing

. Collected and defined new requirements

. Modified or refined existing requirements

. Reviewed gap in requirements and provided comments for requirements

and design documents

. Interacted with programming team to discuss changes in requirements

and clarify any changed to design

. Created and updated user manuals and other documents as appropriate

. Performed smoke test to ensure that the test environment is stable and

ready for testing

. Created and updated weekly Defect Tracking Reports (DTR) for every

system test cycle

. Created and updated Test Tracking Matrix (TTM) to track completed,

deployed and in-progress requirements

. Created TAR (Test Analysis Report)

. Assisted in User Acceptance Testing

. Provided and presented testing status reports during UAT with the

client

. Provided tasking and monitor other testers for testing tasks

. Trained new testers on the various applications and processes

. Tested the software in various client sites

. Tested backend code using SQL Developer

. Tested COTS Product

Sprint/Nextel consultant October 2005 - November 2008

Systems Analyst II / QA Tester

Job assignments included:

. Planned and created test cases and test scenarios to validate the

business requirements using the Web based software testing

methodology. Applications were developed in JavaScript, Java, HTML,

XHTML / CSS, XML

. Prepared and participated in walkthroughs of business requirements and

technical specifications

. Conducted web testing on the Sprint website

. Executed test cases and recorded test defects found in the product

. Performed Manual, Functional, Regression and Web based software

testing

. Reviewed issues and defects using Test Director tracking tool for

resolution

. Analyzed and verified test results

. Provided test status reports, and escalated business requirement

defects to the requirements team

. Tested critical bug fixes and coordinated with developers in release

of bug fixes to meet tight timelines

. Identified workarounds till the defect gets fixed

. Participated and supported User Acceptance Testing

. Reviewed the SRD (System Requirement Document) and provided feedback

as appropriate

. Provided analysis and support for the PPP (Products, Pricings and

Promotions) business pipeline in the IT E-Commerce arena.

. Analyzed all incoming business requirements and translate them into

effective systems solutions using the in-house tool which writes in

the product catalog.

. Trained new employees/contractors on the testing and implementation

procedures using the eMT tool.

. Analyzed and examined business requirements to address gaps and

technical feasibility with other cross-functional teams like the

Business (requirements) team, Test team, and Translation teams for

Spanish web translations

. Decomposed requirements to understand the business impact of the web

application

. Reviewed slated requirements and provide additional questions/comments

to the requirements group

. Escalated unresolved requirements issues to appropriate project

management group

. Planned and prepared Level of Effort (LOE) for testing and

implementation

. Assisted in creating new templates to capture and gather business

requirements

. Implemented successfully the "Instinct Samsung Phone" for Sprint in

the month of June 2008. This promotion increased the gross revenue for

the company and was one of the successful launches of Sprint Phones

. Implemented requirement as per the exception matrix (e.g. a product

might not be displayed because of vendor limitations) for the Web

using e-Business Management Tool (eMT) tool. eMT tool is used to

create a phone plan, accessories, price plan, promos, promo code and

services at the aisles (public, corporate, government ) level

. Edited, updated and verified Hispanic translated XML documents and

imported them into eMT tool.

. Created and executed queries to meet various business needs using TOAD

Synchris (formerly known as MAP ROI) Sterling, Virginia April 2005 -

September 2005

Customer Support Representative / Tester

Job assignments included:

. Assisted Customers to solve problems on Proposal Management Software

(Privia and GForce) over the phone and through internet. Privia is a

leading provider of government business development software. The

products include both enterprise and ASP solution models

. Worked with various large to medium commercial customers including

Lockheed Martin, Boeing, Mantech, ACS Inc., NISH, CGI-AMS, CACI, etc.

. Troubleshoot client/server and web-based applications in a production

environment. Reviewed Privia 3.0 and 4.0 log files and decipher the

errors

. Supported via telephone to onsite and remote users, desk side

hardware and application support

. Performed application user management by activating and de-activating

accounts, creating and deleting user ids, creating users and groups,

and password resets

. Duplicated problems reported by customers to ensure that there were

no deficiencies in the issue description

. Communicated with onsite and centralized networking staff to resolve

issues

. Used Test Track Pro to track defects, issues, queries, and tasks.

Software was also used to escalate the message to appropriate level

of management

. Executed Production -readiness test for the new versions of GForce

and Privia Releases before the releases were deployed

. Performed functional and system testing and reported issues/problems

to the development team as appropriate

. Planned and developed test cases

. Tracked and monitored test defects for resolution

. Produced test status reports and reported it to upper level

management

. Trained new employees

. Updated User and System Level documentation by using Microsoft HTML

Editor. Developed a knowledge base regarding the problems reported

in the field and its appropriate solution

. Documented changes from old version to new version for Privia, using

Microsoft HTML Editor

. Evaluated the Usage Report to analyze the customer trends and make

appropriate suggestions to the Sales Team

. Escalated issues to onsite management

. Maintained excellent written and verbal communication skills for

interface with customers and customer management

. Assisted in installing PRIVIA on client machines

Level 8 Systems Inc., Dulles, Virginia April 2000 - August 2001

Application Support Engineer / Tester

Job assignments included:

. Executed functional testing of the software

. Performed manual testing and used automated debugger for testing.

. Created test cases, test plans, test data, and expected results

. Recorded test data and reported outcomes of testing to appropriate

development personnel for corrective action as needed

. Tracked and verified corrections to ensure resolution of the issue

. Entered, tracked, prioritized and managed defects (bugs) and

Enhancement request (ER) in the tracking database

. Worked closely with other functional teams like the development team

to address gap in requirements and resolve defects

. Managed the Support Department consisting of three support engineers

in the absence of the Support Manager. Monitored and tracked the work

of other Support Engineers

. Reviewed technical documentation as part of formal release

. Escalated messages to the appropriate Managers regarding defects

(bugs) and ERs

. Generated weekly status reports and status/progress reports based on

existing, newly opened, and closed defects and ERs

. Duplicated, investigated and grouped defects and ERs as hardware,

software or OS related, by simulating the conditions and prerequisites

as defined by requirements

. Offered alternative solutions to the client in dealing with the

defects and ERs, so that they could continue their normal operations

. Maintained excellent technical problem solving skills and analytical

skills

. Performed release management by tarring the patches for emergency

defects and ERs. Delivered formal release including release notes to

the client

. Provided assistance to the customer in installing new releases and

maintenance of the existing release, including the Windows based

software

. Provided customer support for Geneva Enterprise Integrator, Proxy, and

connectors. Created and designed applications/projects for Geneva

Enterprise Integrator using OO technologies. These applications were

created using SNAP, Java, C++, C# and C.

Worked in various companies in India as an Analyst Total experience - 4

years

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Education

- B. S. in Engineering, University of Bangalore

- Advanced Post Graduate Diploma in Computers & Information

Management, Institute of Automata & Applied Computing, Bangalore,

India

Continuing Education

- WEB PROGRAMMING

Professional References Available upon Request

Contact this candidate