Customer Service Manager

Shanon A. Garvin

**** *. ******* **. #**** . Broken Arrow, OK . 74012 . 918/812-

**** . **************@*****.***

Overview Innovative professional with extensive experience in

advertising design, publishing and construction. Skilled at

relationship building, customer service and sales with

diverse client types and venues.

Education Bachelor of Science in Art/Graphic Design, Oral Roberts

University, 1999, Tulsa, OK

Experience 11/2012-present

Designer/Consultant, Studio 7, Tulsa, OK. Design and manage

advertising promotional projects including magazine layout,

book layout, creative direction, photography, brochures and

direct mail pieces, book cover design, logo design,

stationery packages, copy writing, editing and residential

floor plan & elevation rendering. Clients include Value News,

TD Design, Designboy, Littlefield Advertising, Stenhouse

Publishers, Shaw Homes and Terry Davis Homes.

3/2011-10/2012

Contract Coordinator, Tulsa Housing Authority, Tulsa, OK. Develop

technical specifications and plans for execution of

construction projects for Tulsa Housing Authority owned

facilities. Function as a liaison between general

contractors, THA management, and maintenance staff to ensure

projects are completed in accordance with contract documents

and HUD regulations from the beginning of the project to

completion and billing process. Estimate and present budget

proposals for project size of $50,000 up to $200,000+.

Project load averaged $500,000+.

8/2004-2/2011

Project & Marketing Manager, SMIINC, Tulsa, OK. Project and marketing

manager for a real estate investment company. Projects

include managing residential new construction and rehab

projects. Responsible for hiring and coordinating

contractors, creating and maintaining relationships with

wholesale vendors, creating job specs, interior design,

maintaining budget, creating remodel drawings, reporting

status and financials to banks, accounts payable and

receivable, taking projects from start to finish within

budget constraints, marketing and selling finished product.

1/2002-12/2005

Adjunct Instructor, Oral Roberts University. Tulsa, OK.

Instruct a college-level design course with an emphasis on

page layout and design using Adobe Creative Suite.

6/1998-8/2005

Senior Designer, PennWell, Tulsa, OK. Senior graphic

designer on the marketing team for a world-wide publishing

company. Create and present diverse advertising campaigns and

marketing materials for inside and outside clients including

brochures, magazine ads, direct mail pieces, and trade show

booth graphics. Received numerous awards in professional

advertising competitions. Represented PennWell and served as

a board member with the Art Director's Club of Tulsa.

Skills Proficient in Microsoft Word, Excel, PowerPoint, Adobe

InDesign, Illustrator, Photoshop, Acrobat on a Mac or PC

platform. Type: 60 WPM, 10 key by touch.

Awards ADDY 36 Award-media kit, Tulsa, OK; ADDY 35 Citation-direct

mail, Citation-handmade book; IAEM 2002 Art of Show Award-

General Brochure, Orlando, FL; Graphex 33 Citation-book,

Tulsa, OK; Graphex 32 Award-brochure; ADDY 34 Award-direct

mail piece; Citation-brochure; Graphex 31 Citation-brochure,

Graphex 30 Citation-book; ADDY 33 Citation-book

Affiliations Board Member of the Art Director's Club of Tulsa, 7/2001

to 5/2003

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