Sales Customer Service
Resume:
** ****** *** ******* ******, Male
F-74140 SCIEZ Driving license
Tel : +33 4 50 81 21 77 / +33 6 01 79 14 06
acassv@r.postjobfree.com
SALES & ACCOUNT MANAGEMENT
FIELDS OF COMPETENCE:
Key Account services (BtoB):
- Customer portfolio administration (Europe, Middle-East, Africa and
backup for Asia)
- Quote, data and order entry / invoicing
- Follow up on shipments with warehouse/forwarders and after-sales
issues with technicians, customer correspondence, export
documents, letters of credit, - verify pricing details,
credit limit, process approved price adjustments
- Sales and marketing activities with budget targets and reporting
- Logistics and customer services implementation
- Translation of commercial and technical documents.
Sales and marketing activities:
- Analyse market factors to identify customers needs and
recommend appropriate solution
- Helping in selling products and services, distribution and
licensing contracts management
- Prospection of new markets, presentation of collections to the
distributors and retailers
- Sample activities with reviewers + goodies requests from
End-Users
- Baselworld trade fair and worldwide distributor meetings (Geneva,
Miami)
- Visit of distributors and points of sales
Purchasing support:
-Supporting 2 Managers for Color Cosmetics and Liquid Technology
(fine fragrances)
-Portfolio management of European contract manufacturers
-Price maintenance, management of info records, blocked invoices,
cost negotiation, inquiries, clients briefing, request for information
and samples.
-Organization of meetings, on-site events and conference calls with
suppliers and close collaboration with Marketing, Planning, Supply Chain
and R&D regarding the different projects
EXPERIENCES :
* 09/2012 Business Support & Office Management - TSD, Thonon/France
to 08/2013 (Temporary assignment of 12 months)
* 07/2010 Expert Buyer Assistant - Procter&Gamble, Geneva
to 03/2011 Fines fragrances and color cosmetics - Temporary assignment of
8 months
(reason for leaving: end of contract)
* 03/2010 Inside Sales Representative (Public & Healthcare EMEA) -
DELL, Geneva
to 06/2010 Computer technology corporation - Temporary assignment of 3
months
(reason for leaving: end of contract)
* 02/2008 International Sales Coordinator then Area Sales Manager -
Technomarine, Geneva
to 01/2010 Swiss watch & jewellery brand (reason for leaving:
restructuration)
* 08/2006 Customer Service Coordinator - Corsair Memory, Geneva
to 02/2008 Leader and innovator in the PC memory market (reason for
leaving: opportunity)
* 02/2004 Customer Service Representative - SYMANTEC LTD, Dublin,
Ireland
to 07/2006 Provider of Internet and data processing Securities with
Norton products
(reason for leaving: opportunity)
EDUCATION :
* 04/2011-05/2012 1 year German intensive courses, Klubschule Migros,
Bern (level B2)
* 2002-2003 Trade Management Certificate (option Sales & Marketing) -
Grenoble, France.
Sales, management, marketing, finance,
accounting, law and business, HR, foreign languages
*Include a work experience in the Marketing department of Nutrifrais
(Danone) in Geneva
Trade marketing activities and analysis of launching new products on
the Swiss market
* 2000-2002 2 years Technical Degree in International Trade
Incoterms, documentary credit/letter of credit, logistics, supply
chain, customs, forwarding
*Include a 3 months' work experience in an trading company (Golddome
Ltd) in London, UK
- Prospection of African customers / Administrative tasks
linked to Logistics
* June 2000 High School Diploma in Technical Sciences
(equivalent to a Level in Trade management)
LANGUAGES : -French: Mother tongue
-English: Fluent (written and spoken) - commercial and technical
vocabulary
-German: Intermediary level
-Spanish: Basic level
SOFTWARES : Outlook, Excel, Word, Powerpoint
SAP, Citrix, Lotus Notes, Filemaker Pro, Oracle, Salesforce.com
HOBBIES : Sport (Football, tennis in club, ski, running), travels
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