Dear Hiring Manager

My name is Payal Gupta and I would like myself to be considered for a

position of Health Services Manager at your Organization. (Job ref no

#440116).

I have recently graduated (Aug'2013) from San Diego State University with

Master Degree in Public Health specializing in Health Management and

Policy/Health Administration.

Please find below copied and pasted to this email my Resume.

Looking forward to hear back from you soon.

Regards

Payal Gupta

* Payal Gupta*

9045 Judicial Drive, # 1404 San Diego, CA - 92122

acasir@r.postjobfree.com 858-***-****

*Education:*

*Master in Public Health (**Health Management and Policy)*

*San Diego State University, San Diego, USA* Aug’2011 – Aug’ 2013 *GPA:

3.93 / 4.00 *

Graduated: * Aug, 2013*

*Registered Certified Dentist in India*

*Bachelor of Dental Surgery

Guru Nanak Dev. Dental College, Sunam,

India*

Jan’2002 – Jan’ 2007 *GPA: 3.8 / 4.00*

Graduated: * Jan, 2007*

*Work Experience:*

*Quality Management Project Trainee – Scripps Memorial Hospital, La

Jolla, CA Dec’ 2012 – July’ 2013*

Worked on the process standardization to ensure consistent usage

of Urinary Catheter Maintenance Form

o Quality and performance improvement project aimed at achieving

healthcare organization’s compliance with core element (SCIP Inf- 9) listed

in surgical care Improvement Project (SCIP) and administered under Value

based purchasing program of CMS.

o Identified the currently employed process and barriers associated with

the process.

o Conducted a thorough literature review for best clinical practices

followed.

o Collected and gathered data by using observational method, conducting

elective surgical patients’ chart analysis and surveying the clinical

staff.

o Conducted thorough analysis on the data gathered by using applicable

quality management tools

*Summer Intern - Scripps Memorial Hospital, La Jolla,

CA July’ 2012 –

Oct’2012*

Shadowed Senior Executive leadership comprising Chief Executive,

Chief Nurse and Operations Executive, Chief Financial Officer and HR

Executive Director.

Familiarity with the Overall Operations and functioning of

multiple departments in a hospital - Human Resources, Clinical Operations,

Health information technology, Quality Management and Supply Chain

Management departments.

Worked on project of infection control auditing for ICUs

o Goal of the project was to study the observance of infection control

guidelines and practices by all ICU units in the hospital. The guidelines

include observance of hand hygiene, Urinary Catheter (CAUTI), Ventilator

Associated Pneumonia (VAP) and Central Line infection control practices.

o Collected, audited and analysed the data pertaining to observance of

these practices by Physicians, Nurses, patients and Ancillary staff in ICUs.

Emergency Departments Co-Management Project.

o Goal of the project was to standardize the tests and procedures

followed by all emergency departments across entire healthcare organization

o Analysed the data to study the variations in supply tests, imaging

tests, lab tests and the drugs ordered/used for similar diagnosis across

multiple Emergency departments.

*Dentist Intern - Govt. Dental College, Amritsar, India

Jan’ 2006 – Dec’ 2006*

Performed patient Oral diagnosis, mouth X-ray’s, tooth extractions,

dental cavity and denture model preparations.

Organized Oral HealthCare Campaigns to educate community on

importance preventive dentistry in Oral Health.

Collaborated with local non-profit community groups, agencies and

news media to attract target population for campaigns and educate community

on health, safety and wellness related issues.

Developed and coordinated layout and production of written

brochures, pamphlets, bulletins and promotional banners

*relevant coursework:*

Strategic Management of Health Care Organizations, Health Policy, Hospital

and Ambulatory System Management, Quality Improvement Evaluation, Health

Economics, Financing Health Services and Systems, Health Services

Organization and Management,Health Services Financial Management and

Quantitative

Method and Data Analysis.

*Academic Experience:*

Analysed strategic health care cases using Strategic Management

Tools – SWOT Analysis, Service Area competitor Analysis (SACA), Stakeholder

and Trend Analysis and Internal Environmental Analysis.

Worked on an assignment proposing a policy solution to a

significant public health issue of Childhood Obesity.

Case Study involving Financial and Cost-Benefit Analysis of

multiple Health Insurance Plans (HMO/PPO/HSA)

Developed plan and performed Cost benefit analysis to identify

and reduce preventable readmissions for simulated hospital – As a part of

Affordable Care Act Provision.

Analysed a Case Study involving the use of Activity Network

Diagram – A Quality Improvement tool

Analysed healthcare data using SPSS Software and interpret

results using linear regression.

Conducted thorough literature review of Affordable Care Act

Submitted Evidence Based Management papers on improvement of

patient Safety in Emergency Department and use of nurses in primary care

setting to help patients’ manage their diabetes.

Performed Case Studies on hospitals involving thorough Financial

Analysis of their Income Statements.

*vOLUNTEER EXPERIENCE:*

*Scripps Memorial Hospital, La Jolla, CA Volunteer – Medical/Oncology

Dept. Oct 2010 – Dec 2010*

Organized patients’ medical records/Charts and assisted hospital

staff in their regular work routine.

Assisted patients in their daily chores and make them feel

comfortable.

* SKILL SET: *

*Computer Skills: *Proficient in SPSS,

Microsoft Office Word, Excel, Power Point

* Languages Spoken: *English, Hindi and Punjabi

* References upon request*

Contact this candidate