Customer Service High School
Resume:
Alysia Langston
Redlands, Ca 92374
Cell: 909-***-****
acash6@r.postjobfree.com
Objective:
Seeking to utilize my people skills in a position of employment.
Summary of Qualifications:
• Hospital trained at Riverside Regional Medical Center through Moreno Valley
College.
• State Certified and Licensed. License # CPT50964
• CPR BLS certified through American Heart Association.
• Excellent organization skills.
• Proficient in blood collection by venipuncture and dermal puncture.
• Comprehensive understanding of compliance and safety procedures in the field.
• NCCT Certified in Blood Bank CE, Hematology CE, and Preanalytical
Phlebotomy CE specialty courses.
Educational Background:
Phlebotomist Certificate Program
Moreno Valley College, Ca
Bachelor of Science in Anthropology
University of California, Riverside, Ca
High School Diploma
Pacific High School, San Bernardino, Ca
Work Experience:
Volunteer LifeStream Dec. 2011 – Current
• Assigned to the canteen area where I would converse with donors, offer
snack, and observe them for any adverse reactions to the donation process.
• Maintain a safe, clean environment for the donors in the canteen area of
both San Bernardino, and Riverside donor centers.
• Assigned office assistant where I did filing, answered phones, and created
documents for upgrading the volunteer application process while working
closely as an assistant with the Volunteer Coordinator and Assistant
Coordinator.
• Working with Word, Excel, Volgistics, Hemisphere, and Outlook to run
front of the office. Using multi0line phone system, and computer systems
to update and keep records for Volunteer Services department.
Phlebotomy Trainee Moreno Valley College/ Feb. 2011 – June 2011
Riverside Regional Medical Center
Responsibilities:
• Performed venipuncture and skin punctures to obtain a blood sample for
laboratory testing.
• Collected urine drug screen specimens.
• Delivered blood samples to lab from patient floors.
• Carefully followed all safety procedures during phlebotomy work.
Dispatcher SRT May 2009 – Nov. 2009
• Ensuring a smooth transition of product between customer site and
destination by providing the product with transport between locations.
• Tracking product en route.
• Various office duties.
Dog Bather The Pet Palace May 2008-Oct. 2008
Responsibilities:
• Opening and closing shop, including cleaning kennels, closing out
register, and updating appointment books.
• Bathing dogs, including washing, blow-drying, towel drying, cutting nails,
anal gland expression, and ear cleaning.
• Various construction/ makeover projects, including painting, caulking,
applying laminate flooring.
• Customer service, troubleshooting customer issues. Enacted new policies
for better customer service and a more efficient kennel and grooming
service.
Photographer Lifetouch Photography Jan. 2008 – May 2008
• Traveling from studio to school sites to take pictures of children for their
school and parents
• Cleaning and operating photography equipment.
Telemarketer Pacific Monarch Resorts Oct. 2007 – Jan. 2008
• Informing winning persons of their good fortune and providing them with
the information vital to gathering their prize.
• Providing people with information regarding resort trips and timeshares
available to them.
CSO UCPD April 2006 – Sept. 2007
• Patrolling campus and providing information between the police
department and students.
• Escorting students home in evenings, and providing a safe environment
for student activities.
• Performing Livescan fingerprinting techniques.
Lab Assistant University of California Oct. 2003 – April 2006
Responsibilities:
• Gathered samples from soil and plants to check for presence of michorrizal
hyphae.
• Prepared and organized specimens for testing.
• Centrifuged samples and prepared for DNA testing.
• Recorded results in computer system for research.
• Organized chemicals following the Hazmat standards and procedures.
Camp Counselor Campfire Boys & Girls July 2001- Aug. 2005 (annual)
Responsibilities:
• Caring for group of 14 8yr old girls for a week at a time (3 sessions per
summer). Providing a clean and safe environment for learning and
campfire fun.
Cafeteria Worker Pacific High School Sept. 2002 – June 2003
Responsibilities:
• Working cash register for two lunch services.
• Running food to and from windows.
• Kitchen clean up.
Junior Volunteer St. Bernadine’s Medical Center March 2001-June 2003
Responsibilities:
• Assisting visitors in reaching their destination within the hospital,
providing comfort where needed.
• Working on the nursing floors with staff, updating patient charts and
operating copy machines, tube system, and phones.
• Running blood to floors from blood bank when needed.
• Assisting in the NICU unit with cuddling program for preemie infants.
• Fundraising for various programs within the hospital.
• 2002-2003- running the volunteer program as president. Working over
1000 hours during my total time there since 2001.
• Volunteer recruiting.
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