Customer Service Quality Assurance

Location:

Posted:

November 07, 2013

John Keeton

Objective

To obtain a position where I can use my skills to help and benefit the growth of a company, provide for my family and

have the ability to grow in my career.

Professional Experience

Best Western Amory October 2008 –

Present

Co Manager

Maintenance/Desk Clerk April 2003 – May

2006

Oversee and manage the entire day to day operations of a successful hotel. Coordinate vendors and

preventative maintenance to ensure safe and comfortable accommodations for guests. Offer exemplary

customer service ensuring the swift resolution of customer complaints to preserve customer loyalty while

complying with company policies.

Increased occupancy rates by 16% overall.

Received consistent recognition from executive management for profit margin and lowering costs.

Manage hotel inventory and supplies. Developed strategies for cleaning and upkeep of property.

Fit Express March 2007 – October 2008

Team Supervisor

Advanced in a company with exponential growth culminating $22 million in revenue in 3 years. Coordinated

the quality assurance and transition of prepared materials from assembly to completion. Filled material order

list and setup various machines for shipping domestic and international.

Advanced in a company with exponential growth culminating in $22 million in revenue in 3 years.

Inventoried materials and prepared product for welding and powder coating.

Setup and operation of various machines used to fill material order lists.

Education

DeVry University – Memphis, TN

Graduation – December 2011

Bachelor’s Degree – Networking and Communications Management

Honors – Magna Cum Laude

Itawamba Community College – Fulton, MS

Fine Art/Business Management

*References available upon request