Manager Customer Service

ROHINI THAKUR

Contact: +91-900*******; Email:

acasb9@r.postjobfree.com

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An astute professional over 5 years Exp. in Recruitment /ITES/

Telemarketing

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Profile Summary

. A dynamic and methodical professional over 5 years of experience.

. Adept at mapping customer's needs and attuning product/service solutions

to maximize rating on customer satisfaction index.

. An effective team member with demonstrated ability to mentor and motivate

teams, enhance performance and contribution levels.

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Core Competencies

( Communication Skills ( Customer Resolution ( Data

Analysis ( Pro-Active

( Administration ( Training and Development ( Time

Management ( Customer Service

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Professional Experience

Accounts Manager- Monster Gulf, Hyderabad

Jun 2010 - Jan 2011 (client Relationship Manager)

June2011 - Sep 2012

Company Profile: Monster is a provider of solutions and services that span

the entire talent management lifecycle. As the founder of the internet-

based recruiting industry, Monster is the brand trusted by seekers and

employers around the world to provide consistent, reliable and high quality

solutions and services.

Responsibilities:

. Plan & conceptualize various strategies to achieve business goals from

global accounts (companies having presence in India, Middle East, and

different locations of the world for high value sales of its product

aimed towards the growth in business volumes as well as profitability,

. Make fact-based decisions regarding marketing strategy to develop the

product as a brand while designing effective and cost-efficient

implementation programs based on Customer Analysis, Competitive Analysis,

Collaborator Analysis and Industry & Company Analysis.

. Managing the 2 channel partners in gulf to enhance business development

and working closely with them. Setting targets and goals with regard to

monthly revenue and other performance parameters as per the pre-decided

business plan and facilitating achievement of these targets through sound

team and channel management techniques.

. Managing the Key and core (High valued) clients brought in by the 2

channels as well as identifying and developing new sales opportunities in

order to deepen market penetration and enhance the client base of the

organization along with the channel partners.

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Senior Business Development Executive- Smart IMS India Pvt Ltd, Hyderabad

July 2009 - June 2010

Company Profile: Smart IMS provides a portfolio of technology solutions to

help its customers improve their business performance. IMS is an

innovative, rapidly growing, client-centric company that delivers high

value-added Information technology solutions to major corporations in t

he United States, Europe, and Asia.

Responsibilities:

. Identify and contact new potential clients and sell, through building

business relationships at senior levels

. Assisted in preparing documentation for the ERP applications..

. Has in depth understanding of SmartIMS core service offerings and

responsible for initiating sales discussions with potential clients by

understanding complex business challenges faced by the client.

. Exposed to the latest IT applications being used in the corporate

world.

. Introducing Company to the decision maker of the prospect company,

initiate the business talk with them, taking the discussion forward

with them, and have a conference-call-meeting scheduled.

. Started and monitoring of online advertising and promotional campaign,

looking after branding and promotion of our product and services.

. Working for Middle East, Australia and Indian market.

[pic]Technical Recruiter, Kenexa Technologies Pvt Ltd, Hyderabad

Sep 2007 - Feb 2009

Company Profile: Kenexa Corporation (NASDAQ:KNXA) provides outsourcing,

employee research and software to help organizations recruit and retain a

productive workforce. Kenexa solutions include applicant tracking,

onboarding, employment process outsourcing, phone screening, skills and

behavioural assessments, structured interviews, performance management,

multi-rater feedback surveys, employee engagement surveys and HR Analytics.

More information available at www.kenexa.com.

Responsibilities:

. Responsible for full lifecycle of recruitment

. Multi-channel sourcing, screening, qualifying

. Closing - high level skills in time, negotiation

. Reviewing company policies and procedures with applicants

. Sourced active candidates utilizing both online and internal databases

. Responsible for Applicant Tracking System

. Creating and maintaining single database for different verticals

. Handled end-to-end responsibilities of identification of relevant

profiles sourcing

. Partnered with Onsite Recruiters to clarify job descriptions and

corporate "fit", timelines and recruiting strategies.

Scheduling, Arranging & Conducting interviews with the managers

Clients worked for: Worked for Internal Staffing for Kenexa, Avaya,

Beckman coulter, PSEG, L3-Communications and paraxel.

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Technical Recruiter, CAT Technology Inc, Hyderabad

Jan 2007 - Aug 2007

Company Profile: CAT Technology Inc. is a US based IT Solutions Company.

Headquartered in Hasbrouck Heights, New Jersey, CAT Technology Inc. has

Recruiting and Client Delivery Centers in the USA. In Hyderabad it has a

Recruiting Division that has primary focus on International market.

Responsibilities:

. Sourcing the resumes of the candidate for desired profile from varied

portals

. Assessing the candidates on various parameters such as, communication

skills, and experience

. Interviewing the candidates for appropriate check of credentials

. Performing dual check of the authenticity of the candidate's

experience

. Reporting of the work on a daily basis

. Handling a team of 5 members and assigning them with daily

requirements.

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TECHNICAL SKILLS:

MS Office - PowerPoint, Excel, Word, SQL (Structured Query Language)

HTML, DHTML, E-Commerce, Data Base Management Systems

. Client appreciation for achieving the target well ahead (Client:

Avaya) at Kenexa

. Appreciated by Manager for initiatives taken for multiple projects at

Kenexa.

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Certifications:

Tack certified consultant

IQ Training certified consultant

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Academics

Bachelor of Commerce, Osmania University

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Personal Profile

Date of birth: 02 August 1984

Sex: Female

Marital Status: Married

Languages Known: English, Telugu and Hindi

Hobbies: Cooking, Reading and travelling

Personality Traits: Self-confidence, Positive thinking, hard working,

Adaptability, Effective Communication.

[pic]References will be furnished upon request.

Contact this candidate