Dear Sir / Mam

Service with a smile. In the Communication Industry I had to evenue the past 16 years

hoping to bring this further.

I trust my cover letter communicate all different levels I had to journey and translate how

I had to produce this level of experience and build this into continues expertise.

Most Importantly I have the experience and expertise required referring to your Job

Desciption.

I were expose to the conversion of Telkom Complex Commercial Division, where I had

to lead a group of 40 temporary employees in migrating all production orders.

Above that I had to Project Manage top Corporate, Global, Key, Government and

Strategic within the Telkom group.

Protecting the revenue were of outmost important. This I had to understand how any DT

and CT tickets had an impact on Complex commercial, Invoice and Billing. Credit

Control. With the Book Value of R50 to R100 of Millions I had to ensure the Credit

Management Functionality were expertise with excellent customer expertise.

Also I have employeed in the Event Management Industry in the United Kingdom. This

produces in growth at different avenues as I had to work with people with Different

Nationalities in the global Global Economic and Customer Service Sector. Also the 3

months Project at the Royal Bank of Scotland permitted me further growth.

At current I am also part time expose to knowledge and research in SA economy. I

believe in continues improvement and are fortunate to be expose through this with my

interaction of the Chief Investment Officer of EFF.

I have global customer relationship. I act with integrity, honestly, accountability, respect

and through this I believe in Continues Improvement. I am available with immediate

effect.

I Sincerely hope to hear from you.

Warm Regards,

Ilse Monk

081-***-****

CURRICULUM VITAE

OF

ILSE MONK

(CF)

PERSONAL

INFORMATI

ON

TELEPHONE (W): ADDRESS: 153 Carls Wald

Clade; 9 Avenue,

Midrand 686

TELEPHONE (H): (081-******* D.O.B 10/05/1975

OTHER CONTACT: (081-******* NATIONALITY: South African

750**********

DRIVERS LICENSE Yes LANGUAGES: Afrikaans, English

CURRENT

REMUNER

ATION

CURRENT Package Research with EXPECTED NEG

Investment Chief Package P.A

P.A. Officer EFF ( Part

Time)

NOTICE PERIOD:

RFL:

EDUCATION:

QUALIFICATION WHERE OBTAINED FROM TO

Grade 12 Cloetesville Secondary 1989 1993

School, Stellenbosch

Financial Management – Stellenbosch College Jan 1994 Dec 1994

Certificate

Events Management – Damelin College Jul 2006 Dec 2006

Certificate

Industrial Psychology (Pending) Unisa ( 2n Year) 2009 Current

COURSES ATTENDED

The following courses were attended at Telkom SA, Centre for Learning

• Customer Business Systems

• Commercial Complex

• Simplex Operations

• Video 1 Launch

• Suspensions

• Default Management Suspensions

• Basic Financial

• Commercial Simplex

• Credit Management

• Collection & Negotiation Skills

• Clarify Functionalities for Normal Voice

• Experience Training

• Achieving Owner Value

• Basic problem Solving & Decision Making

• Electronic Cash Management Operations

• Prepaid Fone IN Platform

• Skytrain Communications Sessions

• Receipting Retail & Payment

• Telephone Etiquette

• Client Branch Information Centre

• Telephone Application & Conditions

• General Principles of Client Services

• Spoc with the new system of Telkom SA

• Mobile Commercial

• Involved with financial side of NGN

• Design of Report with Developers on Customer Request

• This to sync with Billing

• Face of Telkom

COMPUTER LITERACY

MS Windows, Word, Excel, Outlook, Internet, PowerPoint, Group Wise End user, SAP 3

Customer Management for Segmented Systems (CM SS) - Non Voice, OMS

REFEREES:

Mr. Lindsey Walker : Oxford Spires Four Pillars Hotel (United

Kingdom)

Tel 0944 186*-******

Mr. Danny Tlale : Regional Credit Manager Telkom Corporate

Account

Tel (011-***-****

Mr. Troy Hector : Senior Manager Executive Telkom

Tel: (027) 081-*******

Mr Michael Simmons : Chief Investment Officer EFF

Tel: 073-***-****

CAREER EXPERIENCE

Name of organization: Telkom Complex Data

September 2006 - August 2009

Project Manager / Disputes / Data Processing

Disputes: Investigation of Billing Related Concern

for

Global / Strategic / Key / Corporate / Enterprise

customer Portfolio

Adjust any Correction with Professional feedback

Processing of Global / Key / Strategic accounts

product

Ensure all products are updated for Billing

2009 – 30 June 2013: Specialist Account

Support

Key responsibility areas

• Customer Relationship Management

• Relationship Manage on Corporate /

Global / Strategic / Top 100 Business

Accounts

• Credit Management Corporate / Global /

Key Strategic Accounts / Top 100

Business Account

• Projects on Few of my Customer Based

Portfolio– ABSA /OutSurance/ Bid-vest

Group / Hollard / Discovery ( More

Enterprise Business group under my

Portfolio below)

• I have been entrusted with accounts

with the book value of over R200 Million

• My core function were to maintain a fruit

full relationhsip with Telkom Top

Enterprises

• Ensure trust this to ensureTelkom is

their number one Service Provider

• To provide efficient credit control

function for all Enterprise Businesses

within my Portfolio

• Customise Billing Reports in syn-ch with

Companies and Developers

• Relieving as Acting Production

Manager

• In 1995 Till 1997 (Telkom) Sales

Representative

• Service Representative for Suspension

due to defaulting of payment

• Service Representative for Data

Commercial

• The core focus of this job function was to perform a one-stop

focus within the Customer Service Branch in order to ensure total

customer satisfaction.

• To promote and sell products and services to enhance the

viability and profitability of the Branch.

• During this period I was also performing the duties of Acting

Credit Advisor:

• Sales (TDS) Telkom Direct Shop. I also acted as sale and customer

representative at Telkom Service Shop

Telkom: Account Specialist: Responsibilities ( Current)

• Customer Based Refer to Global / Corporate / Government Account / Top 100

• The Face of Telkom SA

• Retain client Dissatisfied Enterprise Customers and Retain them

• Not specializing in one division but had to know how each system operate

and interface to relevant system until Billing Plat Form

• Nominated by Client as Top Performer for following 3 years

• Designing of Report as per Customer Request.

• Working with developers to ensure that report delivered to server when Billing

occurred.

• As per above my level of Expertize were not relevant to one division in

Telkom but as to 360% Level.

Few Customers under my Portfolio

• ABSA

• Bankserv

• Discovery

• TFMC

• Auto Zone

• Murray and Roberts

• Lafarge

• NMSCOM

• Sasol

• AFGRI

• Bid-vest

• Outsurance

• AFROX

• Alexander Forbes.

Name of organization : Royal Bank Scotland United Kingdom

September 2004 – December 2004

Job Title : General Assistant

Key responsibility areas

• Lending Department

• The bank had a special project that as they had a back log in the

lending department and I was part of the team to make sure that

this project had to be finish in a period of 3 months

Name of organization : Oxford Spires Four Pillars

December 2004 – July 2006

Job Title : Assistant Banqueting Manager

Assistant to Sales- Events and Conference

Key responsibility areas (Weddings, conferences, end of year functions)

• Events

• Banqueting

• Conferences

• Coordinating all functions held as to Wedding, parties, end of year

functions etc. Coordinating also conferences- were working during

the time of the soccer world cup and have to set up rooms for after

functions for the delegates to watch the game. (Soccer is big in

England)

• These working experiences also exposed me in being a leader

whereby I had to take charge of people working under me from

different nationality. (15-20 people)

• I was working with the sales team for a period of 2 months-

• Project Manager – Project Management of Function

At current I am also expose to Economic Research with the CFO off EFF.

This I do for further growth and development for myself which I believe

will be of asset for any new company who are to afford me the oppertunity

in there company. This research I avenue part time and are available with

immediate effect.

I sincerely trust you will consider me for an interview as I have the knowledge,

experience and expertise to deliver.

Warm Regards,

Ilse Monk

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