Manager Customer Service
Resume:
Objective: To implement my knowledge and training skills which
I have obtained to propel my
accomplishments within my professional
field.
Experience:
Value Place Hotel
Property Manager
**/*012-Current
. Outstanding leadership capabilities.
. Meet and exceed quality assurance expectations.
. Administer and control property revenue and expenses.
. Commitment to high quality service.
. Handle purchasing and payroll submission for the property.
. Interview and hire new associates.
. Submission of direct bill accounts.
. Prioritizing and planning daily work assignments.
. Maintain an excellent relationship with vendors and guest.
. Aggressive in sales.
. Ensure all associates maintain hotel cleanliness and maintenance.
. Coach, counsel, discipline, train, and mentor others.
. Inspection completed daily for compliance to brand standards and
policies.
Assistant Property Manager
Springs Landing Apartments
02/2010-09/2012
. Collecting rent and deposits.
. Processing eviction for non-payment.
. Billing & Coding, collection and accounts receivable, reporting
activities according to specific deadlines.
. Prepare move-out paper work, responsible for sending delinquent
clients to collections.
. Ability to assimilate information and analyze financial data.
. Residential Ad Posting, Amy Numbers, and MMR Report.
. Advanced knowledge in Word Processing, Excel, Power Point, Internet
Research and Outlook.
. Knowledge of federal, state, and local fair housing laws.
. Supervise maintenance staff to ensure all work orders and projects
are done in a timely matter.
. Ensure that all make-ready repairs and services are completed
correctly in a timely matter.
. Advance knowledge in Yardi and Onesite.
. Strong bookkeeping, excellent organization skills, and superior
customer service skills.
. Communicate with residents & vendors via phone, email, or
personally.
. Schedule and perform routine preventative maintenance.
H. J. Russell & Company
3086 Middleton Rd. 440
Allen Hills Apartments
Atlanta, GA 30313
Administrative Assistant
HR-Ms. Terri Session
09/10/2008 - 02/02/2010 (404)
330-1000
. Supporting and assisting two Assistant Managers and one Property
Manager.
. Generating purchase order for billing Cycle.
. Account Receivable-entering bills in the system -preparing, coping,
and monitoring all invoices for incoming bills.
. Generating Maintenance work orders on behalf of tenants' request.
. Appointment setting, reviewing applications, processing, and
approving.
. Responsible for creating, and designing monthly newsletters.
. Rent posting- posting checks and money orders in to computer system
for 458 units.
The Georgia Aquarium
Dispatch Operator
02/15/2006-09/02/2008
. Handling customer complaints and concerns in a professional manner.
. Monitor over 25 different cameras'.
. Dispatch and assign security detail to security officers.
. Patrol the interior and dock area of the facility.
. Complete written incident reports and departmental documents
. Write routine reports and correspondence.
. Investigate complaints and service calls
. Complete shift assignments as required in accordance with established
guidelines.
. Respond to emergency.
. Implement security policies and procedures.
. Provide safety escorts to and from secured and unsecure locations.
. Perform crowd control.
Education:
2003 Clayton State University
Certification in Personal Training.
2003 SCW-EDU Fitness Education
.
Certifications in Pilate & Group Exercise
2008 West Central Tech
Associate degree Business Administration
2012 BA-Business Administration
Jones International
University
225 Baker Street NW
Atlanta, GA 30313
Supervisor-Mr. Melvin Bell
825 Powder Springs St.
Marietta, GA 30064
Regional-Mrs. Michelle Holding 865-***-****
860 McFarland Pkwy
Alpharetta, GA 30004
Area Manager- Mr. Steve Atchison-470-***-****
Contact this candidate