Manager High School

Erica Kent

Sr Collections Rep at Discover Financial Services

*****.*****@*****.***

Experience

Sr Collections Rep at Discover Financial Services

February 2013 - Present (10 months)

•Primary goal as Account manager is to benefit-bases solutions that resolve the account delinquency for

Moderate-risk card member's who have moderate probability of setting up payment arrangements.

Account & Reference Data Specialist at JPMorgan Chase

August 2010 - February 2013 (2 years 7 months)

• Incoming calls for Help Desk, Assisting different clients regarding inactivate accounts password

resent, and scanned items into Ivault and Ondemand. Trained clients to locate documents, reset and sync

passwords; such as domain passwords. Email Customers regarding request on Ivault and Ondemand

programs.

Skills & Expertise

Program Management

Banking

Credit

Loans

Mortgage Lending

Portfolio Management

Financial Services

Risk Management

Financial Analysis

Investments

Equities

Business Analysis

Education

DeVry University-Ohio

Bachelor of Business Administration (BBA), Marketing, 2013 - 2016

Northland High School

2003 - 2007

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Erica Kent

Sr Collections Rep at Discover Financial Services

*****.*****@*****.***

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