Sales Manager

JASON PORTER

**** ********** ****, *****, ** ****3 * 801-***-**** *

*****.******@****.***

SUMMARY

High-energy Business Executive with 10 years of progressive and diversified

corporate experience in complex business process outsourcing (BPO) services

specializing in Contact Centers and Back-office transaction processing. I'm

a highly-respected executive consistently delivering results exceeding

expectations through innovative approaches and extensive experience gained

from working with the world's largest and most successful contact center

outsourcing company. I am responsible for all pricing for U.S. Canada and

APAC based engagements ensuring corporate mandated margins are maintained,

requiring extensive negotiations and complex interdepartmental cost factors

are incorporated.

EXPERIENCE

January 2009 to present Teleperformance

Salt Lake City, UT

Manager, Pricing

Recruited to improve business development close rates through comprehensive

operational analysis and pricing in a highly competitive marketplace.

Bringing extensive experience, deep knowledge of cost structures associated

with delivering outsourcing contact center services, labor cost and

associated benefits, enabling technologies and processes, and have been

critical for me to exceed expectations of C-level executives and clients.

My extensive involvement with internal executives and senior client

executives has helped deliver new, profitable sales and company growth. The

programs and opportunities I supported ranged up to and exceeding $100

Million in annual recurring revenue.

. Lead the support of all created financial models and pricing in response

to Contact Center RFP's for North American contact origination included

customer care, sales and acquisition, technical support, collections and

others.

. Prepare and assist in client presentations (face to face or remote) while

negotiating a financial position to successfully win and/or retain

opportunities/programs while ensuring financial sustainability of each

program/opportunity.

. Supporting pricing and financial modeling for the English speaking world

and APAC regions primary support locations in the US (Brick & Mortar &

WAHA), UK, South Africa, Philippines, India, Jamaica, Singapore,

Indonesia, China and others ($1.2B Group).

. The creation of financial models included support for new business

opportunities, contract renewals, reorganization and re-pricing in many

global and domestic locations.

. Developed a more comprehensive, detailed and powerful financial model

while simplifying the presentation and review of the actual financial

review.

. Support projecting/forecasting, budget and long-range planning based on

changes orders, new programs won and/or contract renewals.

. Reviewed RFPs, SOWs and legal-contacts to ensure that business

requirements are correctly represented in pricing/financial and modeling

assumptions.

. Interact with Executives, Business Development/Sales, Client

Services/Operations, Quality Assurance, Accounting and the client to

develop accurate models and receive necessary approvals to provide the

client with competitive and profitable pricing in a timely manner.

. Prepared financial presentations/reports for quarterly board meeting

financial and operational reviews.

. Create ad hoc P&L's and analysis as needed to support upper management

decision making process.

. Analyze operating results and monthly profit forecasts; identify problems

and research potential recommendations.

September 2006 - January 2009 Xerox - Affiliated Computer

Services, Inc. (ACS) Sandy, UT

Financial Modeling Supervisor

Recruited to drive better financial reporting for a large Commercial Group

within ACS, a Xerox company. Very quickly I moved into the financial

reporting company. Here I developed financial models for new Business

Development opportunity due to RFPs, RFQ's, Change Requests and renewals.

The financial models were use to drive the actual price delivered to the

client and were aligned with go forward projections. With further

development I was promoted over a group with approximate annual recurring

revenue of $800 million. Here I lead a team of financial modelers, both

remotely within the US, nearshore and at the actual site, in the same

manner to focus on over delivery of time lines, winning solutions all while

protecting the financial operations of the organization. I facilitated a

team of analysts that created financial models/forecasts for new business

opportunities, contract renewals, reorganization and re-pricing for many

B2B, global and domestic operations for both BPO Backoffice and Contact

Centers.

. Supporting pricing and financial modeling for the US Marketplace with

primary support in the US, Philippines, Mexico, Dominican Republic, India,

Ghana and Guatemala.

. Review RFP's and SOW's documents to ensure that the business requirements

are correctly represented in financial models.

. Interact with Sales, Operations, Project Management, Finance, and Client

to develop accurate models and receive necessary approvals to provide the

Client with competitive pricing.

. Develop financial modeling tools to improve modeling process.

. Review model accuracy compared to actual P&L's to evaluate the success of

modeling process and identify areas of improvement.

. Discuss operating results and forecasts with management to provide them

with a clear understanding of the company's financial progress.

September 2005 - January 2006 Utah State Courts

Salt Lake City, UT

Revenue Manager/Budget and Accounting Officer

Recruited to sustain and develop new affective process in revenue

management for the entire State of Utah District and Juvenile courts. Here

I lead a team of accountants to properly monitor, reconcile, enter, create

and roll-up for State level reporting. I created special reports based on

ad hoc requests for analysis for properly guided management decisions.

. Revenue monitoring, reconciliation, and roll-up for the State of Utah's

entire District and Juvenile court system.

. Managed monthly close in two in-house developed accounting/finance

applications; performed audits to test and verify financial data,

including appropriate cost allocations.

. Create, analyze, and monitor special fund financial reports while

preparing detailed revenue plans for multiple revenue generating lines.

. Distribute revenue to desired funds.

. Manage and facilitate all bank card merchant accounts for Utah State

Courts.

. Manage staff accountant and assist all state local court accountants in

revenue reporting, distribution, and balancing.

. Juvenile and District software liaison for accounting and reporting

issues with Information Technology/Data Processing Department.

. Accounts Receivable/Collections monitoring and reporting.

. Created and presented ad hoc reports and analyses as needed for senior

leadership.

ACTIVITIES

University Venture Capital Fund

Research Analyst

January 1, 2003 - June 1, 2003

. Perform due diligence in verifying documents, reports and financial data.

. Analyze financials for possible venture capital interest.

. Ability to communicate in both written and oral form, in a clear, concise

and timely manner.

EDUCATION

Master of Business Administration (MBA)

University of Phoenix

Bachelor of Science in Business Administration (BS)

University of Utah

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