Customer Service Manager

Chad Del Ferraro

Warehouse Management Professional Lean Process Improvement Enthusiast Distribution LION

**************@*****.***

Summary

A leader in warehouse operations, Lean, supply chain management, planning, distribution, customer relations

and company operations. Recognized for expertise in customer service, logistics, inventory, shipping/receiving,

picking/packing, cost controls, process implementation, six sigma and leadership.

• Creative development and implementation of high-impact organizational plans and inventory programs, rapid

delivery of time-sensitive materials

• Formation and motivation of teams to achieve peak performance, ensure total client/customer satisfaction,

maintain peak quality service and meet aggressive operational objectives

• Effective hiring, management, deployment and development of top-notch talent at supervisory, staff and field

levels in distribution warehouse and manufacturing settings.

• Multi-tasking talents in team building, organization, needs analysis, program implementation and accurate

documentation of time-sensitive situations.

Experience

Warehouse Manager at Zilka & company

October 2012 - Present (1 year 2 months)

• Manage the efforts of warehouse staff, drivers and driver helpers

• Manage incoming and outgoing shipments for accuracy and quality

• Work in close relation with office staff in regards to inventory, orders and customer satisfaction

• Work in conjunction with Sales to meet customer needs

• Collaborate with General Manager and Owner to anticipate and pro-actively resolve issues

• Ensure accountability in areas of safety, performance, and productivity of warehouse

• Work on customized business operations software through Anzio platform.

• Place job postings online, interview potential staff members and train new hires

• Lead cycle count process to ensure accurate inventory and reporting

• Spearhead HR issues with GM and owners of company

• Establish new procedures and processes to create operational efficiencies

Warehouse Manager at Madcar Company

January 2012 - September 2012 (9 months)

• Managed the warehouse operation for a storage and fulfillment company

• Oversaw inventory accuracy and cycle counts to rectify issues in ERP software

• Receive incoming material into software, print information and deliver to customer service manager to

make aware product has arrived depending on importance levels.

• Maintained all warehouse machinery, as well as the building in general.

Page1

• Aid the Customer Service manager to keep customers values and concerns satisfied

• Scheduled LTL and freight shipments.

• Lead product kit pulling for production

• Key holder & first to be called by fire/alarm company with any issues.

Warehouse Material Handling Supervisor at Bren-Tronics Inc.

May 2008 - August 2012 (4 years 4 months)

• Maintained an accurate and organized physical inventory in warehouse

• Worked in conjunction with Account Receivables to ensure billing and shipments are all up to expectations

of our company

• Worked with purchasing to rectify any issues related to incoming product (damages, counts, defects)

• ERP experience on the Visual Manufacturing software, as well as Crystal Reports.

• Utilization of RFID barcoding on all incoming products with a SATO printer linked to Visual

Manufacturing software

• TMS (Transportation Management System) experience utilizing FreightView Software to track down most

economical and time effective carrier for varied shipment requirements..

• Ensured products being pulled from warehouse for shipment are transferred in inventory VIA wireless

barcode scanners (symbol)

• Operated scissor jack, cherry picker, electric pallet jack and forklift

• Assured customers are getting non-expired materials with lot code tracking for all outgoing orders

• Received daily shipments from vendors/RMA shipments from customers

• Worked with Quality Control department to get incoming product issues evaluated and take further action as

needed (RMA issued, SCAR issued, in house rework)

• Implemented and maintained various process improvements

• Assisted the I.T. manager with issues in regards to Visual software and employee desktop and networking

issues.

Shipping Supervisor/ Inventory Control at Xanta Corp.

March 2004 - April 2008 (4 years 2 months)

• Worked with the Warehouse Manager to alleviate any issues with production

• Worked with Sales Manager to meet customer deadlines and goals

• Arranged shipment of large electronic items VIA freight carrier/Containers VIA ocean freight throughout

the United States and internationally

• Utilization of ERP software

• Conducted cycle counts and inventory adjustments

Order selector/inventory at Meopta-Optika, s.r.o.

January 2002 - March 2004 (2 years 3 months)

Electronic Assembly/Quality Control at Lee Dan Communications, Inc.

September 2000 - December 2001 (1 year 4 months)

Page2

Education

Villanova University

Lean Six Sigma Sensei Certification, Business Administration, Management and Operations, 2013 - 2014

University of Notre Dame

Leading Teams and Organizations Certificiate, Business Administration and Management,

General, 2013 - 2013

Grade: 4.0 GPA

Certifications

Operation of powered industrial equipment

November 2002

Hazmat shipping certification

August 2009

Projects

New warehouse setup

August 2012 to September 2012

Members:Chad Del Ferraro

Designed layout of a new warehouse location for my current company at the time. Planned and supervised the

blueprint and placement of all racking in warehouse, as well as production equipment on production floor.

Established a new allocation system in the warehouse to quickly and efficiently locate stock. Supervised the

move of all the products from one building to the new building, assuring products were inventoried upon

arrival and placed in designated locations.

Skills & Expertise

Warehousing

Logistics

Supply Chain Management

Lean Warehousing

Materials Management

Continuous Improvement

Warehouse Automation

Warehouse Management

Operations Management

Process Improvement

Six Sigma

Lean Management

Page3

Lean Operations

Supply Chain Optimization

Cycle Counting

5S

Inventory Control

Manufacturing

Customer Satisfaction

Organizations

APICS

August 2013 to Present

Page4

Chad Del Ferraro

Warehouse Management Professional Lean Process Improvement Enthusiast Distribution LION

**************@*****.***

Contact Chad on LinkedIn

Page5

Contact this candidate