Ernestina O. Cortez

***** ***** **.

Atascosa, TX 78002

Telephone: 210-***-****

Email: acaqis@r.postjobfree.com

** ***** ** ***** ********* experience. Worked on several HR systems

conversions have operated in ABRA, Oracle, PeopleSoft, Cyborg, and Workday

software. Recruited for exempt and non-exempt position hired internal and

external candidates. Sourced in all avenues, such as networking, cold

calls, and researching.

Education:

University of the Incarnate Word - San Antonio, TX

. Bachelor's degree in Business Administration

o Major Concentration: Management

. Fulltime student from August 2010 to August 2012

Palo Alto College - San Antonio, TX

. Associate Degree in Liberal Arts

John Jay High School - San Antonio, TX

. High School Diploma

Awards: Won 1st place 2011 H.E.B. Business Plan Award at University of the

Incarnate Word.

Employment History:

HR Generalist: May 2013 - Present

Faneuil, Inc. - San Antonio, TX

Faneuil is an in-house staffing company that hires for Harland Clarke

inbound call center.

I manage the administration of the human resources policies, procedures and

programs.

Carry out responsibilities in the following functional areas: departmental

development, Human Resource Information Systems (HRIS), employee relations,

training and development, benefits, compensation, organizational

development, and employment.

. Recruiting and staffing logistics

. Organizational and space planning

. Performance management and improvement systems

. Organization development

. Employment and compliance to regulatory concerns and reporting

. Employee orientation, development, and training

. Policy development and documentation

. Employee relations

. Company-wide committee facilitation

. Company employee communication

. Compensation and benefits administration

. Employee safety, welfare, wellness and health

. Employee services and counseling.

HRMS Administrator: December 2003 - August 2010

Kinetic Concepts, Inc. - San Antonio, TX

KCI is in the medical industry. They provide devices to assist diabetics

and paraplegic patients. When I started at KCI there were about 300

employees nation wide. In the seven years that I worked at KCI the company

went to a global and added 17000 employees. I had the ability to grow with

the company.

. Systematically entered employee data into an HR/Payroll Cyborg, Oracle

and PeopleSoft HRIS database.

. Processed employee record changes in the HRIS database to include new

hire, termination, promotion/demotion and status change transactions.

. Participated in recruiting the right candidate for a position.

. Provide help desk support and troubleshoots computer-related problems.

. Participate in developing and deploying department goals and

objectives.

. Produced ad hoc reports, as required, using Business Objects reporting

tools.

. Received new hire packages and audited source documents for completion

and accuracy prior to input into the HRIS.

. Participate in administrative meetings and conferences.

. Served as a technical liaison with payroll, recruitment, benefits and

line management to ensure data accuracy and integrity.

. Provided internal and external customer service.

. Handled unemployment claim requests received from third party

administrators.

. Maintained sensitive and confidential information.

. Investigate and respond to employee claims of non-adherence to company

policies and procedures.

. Completed employment verification requests.

. Partner with the Benefit department team to communicate information to

employees during open enrollment season.

. Participated in various projects related to HRMS updates and

conversions.

. Worked on two systems conversions:

o Cybrog to Oracle

o Oracle to Workday

. Go to person for troubleshooting for both conversions.

HRIS Specialist: May 1995 - November 2003

West Telecommunications Corporation - San Antonio, TX

West is in the telecommunication industry. When I first started at West

there were two HRIS Specialist we grew from two to seven HRIS Specialist

with in eight years that I worked at West. I had the opportunity to act as

the lead to train the Specialist as they were hired.

. Performed high volume data entry for employee records in ABRA and

PeopleSoft HRIS databases.

. Updated employee records in support of payroll and benefits system

requirements.

. Generated standard and custom ad hoc reports on a regular basis.

. Assisted in identifying system errors and applied appropriate

resolution procedures.

. Provided excellent customer service support to both internal and

external customers.

. Trained the HRIS Specialist that was hired after me.

. Worked on an HR software conversion from ABRA to PeopleSoft.

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